Hemalatha Srinivasan
Customer Support And Key Account Management
Bangalore
Summary
After completing masters degree in business management from Christ college and having a vast experience of nearly15 years in logistics industry, I seek a management position to bring forth innovative ideas, analytical perspectives as well as organizational skills.
Overview
14
14
years of professional experience
Work History
Customer Support Manager
Uniworld logistics
12.2012 - 07.2019
- Worked for Uniworld Logistics as DGM-Key accounts
- Key account management of top two accounts of the branch-Acer India & Gokaldas Exports.
- Heading operations for Air import & Sea import activities.
- KPI reporting
- Payment follow up
- All customer escalations
Manager-Customer service
Schenker India Pvt.Ltd
07.2011 - 01.2012
- Handling a team of six members who in turn handle global key accounts of the organization, 1000-1200 shipments per month
- 2) Preparing & maintaining customer profiles, contract rates, credit forms & SOPs
- 3) Handling all internal (Operations & overseas counterpart’s) & external (customer) escalations
- 4) Meeting KPIs agreed with customers
- 5) Maintaining close liaison with the Customer and other internal offices in order to establish any new requirements and escalate to KAM for implementing SOP
- TOP TEN ACCOUNTS HANDLED BY MY TEAM
Manager
Uniworld Logistics Pvt.Ltd
01.2008 - 06.2011
- 1) Customer support for key accounts Acer, Timken, Lenovo, MRO Tek & Rittal India
- 2) Deep selling 3) Payment follow up 4) Weekly & monthly reporting, handling Quarterly business reviews with Customers.
Asst.Manager
Schenker India Pvt.Ltd
04.2005 - 01.2008
- Customer support for key accounts like Elcoteq electronics, Timken, Brady, Schneider Electrics & Armstrong pumps
- 2) MIS reporting 3) Pricing 4) Developing new business
Sales Specialist
DHL Danzas Lemuir Pvt Ltd
06.2003 - 06.2004
- Bring in additional revenue for the company in terms of new clients
- Offer complete logistic solution (4 PL solution) to MNC clients
- Maintain the existing clientele
- Brand promotion and facilitate brand recognition
- Market survey and analysis.
Education
MBA - Marketing & Human resources
Christ college
12th Std - undefined
BFSc University Of Agricultural Sciences, PCMB) CBSE
10th Std - undefined
CBSE
undefined
Skills
Sex:FemaleLanguages knownEnglish, Hindi, Kannada, TeluguMarital Status : Married
Timeline
Customer Support Manager
Uniworld logistics
12.2012 - 07.2019
Manager-Customer service
Schenker India Pvt.Ltd
07.2011 - 01.2012
Manager
Uniworld Logistics Pvt.Ltd
01.2008 - 06.2011
Asst.Manager
Schenker India Pvt.Ltd
04.2005 - 01.2008
Sales Specialist
DHL Danzas Lemuir Pvt Ltd
06.2003 - 06.2004
MBA - Marketing & Human resources
Christ college
12th Std - undefined
BFSc University Of Agricultural Sciences, PCMB) CBSE
10th Std - undefined
CBSE