Summary
Overview
Work History
Education
Skills
Timeline
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Hemalatha Srinivasan

Customer Support And Key Account Management
Bangalore

Summary

After completing masters degree in business management from Christ college and having a vast experience of nearly15 years in logistics industry, I seek a management position to bring forth innovative ideas, analytical perspectives as well as organizational skills.

Overview

14
14
years of professional experience

Work History

Customer Support Manager

Uniworld logistics
12.2012 - 07.2019
  • Worked for Uniworld Logistics as DGM-Key accounts
  • Key account management of top two accounts of the branch-Acer India & Gokaldas Exports.
  • Heading operations for Air import & Sea import activities.
  • KPI reporting
  • Payment follow up
  • All customer escalations

Manager-Customer service

Schenker India Pvt.Ltd
07.2011 - 01.2012
  • Handling a team of six members who in turn handle global key accounts of the organization, 1000-1200 shipments per month
  • 2) Preparing & maintaining customer profiles, contract rates, credit forms & SOPs
  • 3) Handling all internal (Operations & overseas counterpart’s) & external (customer) escalations
  • 4) Meeting KPIs agreed with customers
  • 5) Maintaining close liaison with the Customer and other internal offices in order to establish any new requirements and escalate to KAM for implementing SOP
  • TOP TEN ACCOUNTS HANDLED BY MY TEAM

Manager

Uniworld Logistics Pvt.Ltd
01.2008 - 06.2011
  • 1) Customer support for key accounts Acer, Timken, Lenovo, MRO Tek & Rittal India
  • 2) Deep selling 3) Payment follow up 4) Weekly & monthly reporting, handling Quarterly business reviews with Customers.

Asst.Manager

Schenker India Pvt.Ltd
04.2005 - 01.2008
  • Customer support for key accounts like Elcoteq electronics, Timken, Brady, Schneider Electrics & Armstrong pumps
  • 2) MIS reporting 3) Pricing 4) Developing new business

Sales Specialist

DHL Danzas Lemuir Pvt Ltd
06.2003 - 06.2004
  • Bring in additional revenue for the company in terms of new clients
  • Offer complete logistic solution (4 PL solution) to MNC clients
  • Maintain the existing clientele
  • Brand promotion and facilitate brand recognition
  • Market survey and analysis.

Education

MBA - Marketing & Human resources

Christ college

12th Std - undefined

BFSc University Of Agricultural Sciences, PCMB) CBSE

10th Std - undefined

CBSE

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Skills

Sex:FemaleLanguages knownEnglish, Hindi, Kannada, TeluguMarital Status : Married

Timeline

Customer Support Manager

Uniworld logistics
12.2012 - 07.2019

Manager-Customer service

Schenker India Pvt.Ltd
07.2011 - 01.2012

Manager

Uniworld Logistics Pvt.Ltd
01.2008 - 06.2011

Asst.Manager

Schenker India Pvt.Ltd
04.2005 - 01.2008

Sales Specialist

DHL Danzas Lemuir Pvt Ltd
06.2003 - 06.2004

MBA - Marketing & Human resources

Christ college

12th Std - undefined

BFSc University Of Agricultural Sciences, PCMB) CBSE

10th Std - undefined

CBSE

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Hemalatha SrinivasanCustomer Support And Key Account Management