HEMALATHA V

• Coordinated with internal teams and external vendors for flawless project execution.
• Ensured timely delivery of all projects within scope and budget.
• Collaborated with clients to gather comprehensive requirements and clarify objectives.
• Led internal teams and offshore partners to adhere to project schedules and quality standards.
• Oversaw daily production workflows, ensuring efficiency and high-quality deliverables.
• Communicated deadlines, quality concerns, and technical challenges to clients effectively.
• Served as single point of contact for all production-related queries and escalations.
• Trained and mentored new team members on production processes while tracking performance.

• Followed up with clients to ensure timely cash collections and reduce outstanding receivables.

• Maintained aging reports and prioritized high-value overdue accounts for quick recovery.

• Collaborated with internal teams to expedite issue resolution and facilitate faster collections.

• Provided end-to-end support for cases raised by doctors, ensuring accurate and timely claim resolutions.
• Investigated and resolved claim-related issues escalated by providers.
• Maintained thorough case documentation and accurate records of all provider interactions.

• Managed end-to-end follow-up on unpaid and denied insurance claims.

• Analyzed denial reasons and took corrective actions such as appeals and resubmissions.

• Consistently met productivity, quality, and turnaround time.

• Performed follow-ups with insurance companies on pending claims.

• Worked on aging reports and prioritized claims to meet collection targets.

• Resolved denials, short payments, and claim rejections through payer coordination.