Summary
Work History
Education
Skills
References
Interests
Languages
Timeline
Generic

Hemalatha Yellapragada

Hyderabad

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Business-savvy Medical Director bringing several years of experience in medical field. Successful in developing clinical quality improvement initiatives driving outcomes, care delivery, and quality. Proven leadership and accomplished in creating and developing mission-oriented teams.

Work History

Medical Administrator

Jeevan Hospitals Karmanghat
  • Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
  • Ensured compliance with all relevant laws governing medical practices.
  • Resolved customer service issues through effective problem solving techniques.
  • Tracked patient visits to determine payment due dates for outstanding balances.
  • Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
  • Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
  • Managed front desk operations such as greeting visitors and managing mail flow.
  • Maintained positive working relationship with fellow staff and management.
  • Streamlined day-to-day office processes to meet long-term goals.

ICU incharge

SaiSanjeevini Hospiatals Kothapet
  • Demonstrated leadership skills by delegating duties appropriately among staff members.
  • Acted as an advocate for patient rights while providing support, education and resources to families and caregivers regarding end-of-life decisions.
  • Collaborated with multidisciplinary team members to coordinate patient care services across the continuum.
  • Developed and maintained professional relationship with members of health care team, patient, and patient's family.
  • Coordinated discharge planning, ensuring patients transitioned safely from ICU to next level of care.
  • Utilized strong critical thinking skills to make quick and accurate clinical decisions in emergency situations.
  • Participated in clinical rounds with physicians, offering insights from nursing perspective to inform patient care decisions.

Senior executive Auditor

CHESS Healthcare Solutions Pvt Ltd.
  • Coordinated cross-functional teams to streamline processes and improve efficiencies.
  • Facilitated communication between different departments resulting in improved collaboration among teams.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Worked as an external auditor for Omni Hospitals and Mediciti Hospitals
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Prepared detailed audit workpapers for review by senior auditors.
  • Delegated work to staff, setting priorities and goals.

Travel co ordinator

ITB
  • Resolved customer complaints promptly and efficiently to maintain a high level of customer satisfaction.
  • Evaluated feedback from travelers about their experiences during trips.
  • Maintained client profiles, assessed special requests and updated reward program information.

Floor Administartor

Global Hospitals Lakdikapul Hyderabad
  • Managed inpatient flow and discharged patients
  • Ensured strong connections with patients were consistently upheld
  • Developed strong rapport with colleagues and staff members

Education

PG Diploma - HEALTH CARE MANAGEMENT

01.2011

B.Sc - Microbiology

01.2009

Higher Secondary: Intermediate -

Kakatiya Co op Junior college
01.2006

SSC -

Viswa Bharati High School
01.2004

MBA: Masters - HOSPITAL MANAGEMENT

ZENITH INSTITUTE OF BUSINESS MANAGEMENT

Under Graduation -

OSMANIA UNIVERSITY

Skills

  • TECHNICAL SKILLS:
  • Working on Operating systems like Ms Dos, Windows 2000, XP, Vista
  • Working on MS office
  • Applied skill in business & office , Hospital Administration
  • KEY SKILLS:
  • Sound organizational and leadership skills
  • Strong background in all areas of applied skills in business & office administration
  • Financial reporting experience
  • Medical terminology expertise
  • Office administration abilities
  • Problem-solving capabilities
  • Staff Supervision and Training
  • Teamwork and Collaboration Aptitude
  • Patient Confidentiality Maintenance
  • Multitasking Abilities Enhancement
  • Patient Relations
  • Appointment Scheduling

References

References available on request.

Interests

Professional approach to all areas of work Highly Self motivated , enjoy taking initiative and extremely good under pressure. EXTRA CURRICULAR ACTIVITIES: Designing new things, leader ship qualities Participated in Inter College Management Meets Attended several personality development programs. STRENGHTS Quick learner Easily adaptable, HOBBIES AND INTERESTS: , Social activities , Interacting with people, Browsing, Watching Movies & Listening Music, PERSONAL DETAILS: , Name : Hema Latha Yellapragada, Address : , Flat #304,Parimala Homes 2, Above Food Land, Chaitanyapuri Dilsukhnagar, Hyderabad-500060.

Languages

  • English, Telugu, Hindi.
  • Timeline

    Medical Administrator

    Jeevan Hospitals Karmanghat

    ICU incharge

    SaiSanjeevini Hospiatals Kothapet

    Senior executive Auditor

    CHESS Healthcare Solutions Pvt Ltd.

    Travel co ordinator

    ITB

    Floor Administartor

    Global Hospitals Lakdikapul Hyderabad

    PG Diploma - HEALTH CARE MANAGEMENT

    B.Sc - Microbiology

    Higher Secondary: Intermediate -

    Kakatiya Co op Junior college

    SSC -

    Viswa Bharati High School

    MBA: Masters - HOSPITAL MANAGEMENT

    ZENITH INSTITUTE OF BUSINESS MANAGEMENT

    Under Graduation -

    OSMANIA UNIVERSITY
    Hemalatha Yellapragada