Hemali K
Business Process Lead
Navi Mumbai
Summary
Reliable business professional with 13 years of experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Business Process Lead
TATA CONSULTANCY SERVICES LTD.
Mumbai
11.2022 - Current
- As Business Process Lead was responsible to drive and execute Travel Desk SAP Support project management activities. Managed Vendors and clients.
- Conducted regular process audits to identify areas for improvement and monitor compliance with established standards.
- Assisted in development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across organization.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Managed vendor relationships to ensure timely delivery of products/services while adhering to budget constraints.
- Enhanced cross-functional collaboration, fostering culture of open communication and teamwork.
- Initiated timely response to emails, voicemails, and written correspondence.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized workflow for increased productivity by analyzing and reorganizing departmental structures.
- Mentored junior staff members by providing guidance on complex problem-solving techniques and sharing industry knowledge expertise.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Implemented innovative process automation solutions to increase efficiency and accuracy in daily tasks.
- Aligned business processes with regulatory requirements, mitigating risks associated with non-compliance or penalties/fines from governing bodies.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Facilitated robust risk analysis and mitigation strategies, protecting company assets and reducing potential liabilities.
- Spearheaded successful technology integrations that streamlined workflows, reduced manual labor, and improved overall efficiency.
- Assisted with new hire processing and existing training programs.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Evaluated emerging technologies to determine their potential impact on business processes procedures.
- Championed continuous improvement efforts by encouraging employee feedback and implementing best practices across departments.
- Led change management initiatives to support seamless adoption of new processes throughout organization.
- Coordinated weekly meetings for internal and external groups.
- Reduced operational costs with thorough evaluation of resource allocation and personnel responsibilities.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts.
- Developed comprehensive training materials for new hires, ensuring smooth onboarding and integration into team.
- Played integral role in strategic planning efforts by providing insights on current operational performance and future growth opportunities.
- Streamlined business processes by identifying inefficiencies and implementing targeted improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Observed packing operations to verify conformance to specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Business process Lead
TATA CONSULTANCY SERVICES LTD.
11.2020 - 11.2022
- Project Manager for- Ship4wd marine (pilot project) management activities, Managed team of 25 members
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team's ability to deliver results.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Fostered a culture of innovation and creativity within project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Achieved significant improvements in project quality by establishing rigorous quality control processes.
- Enhanced project visibility, implementing dashboard and reporting tools for real-time progress monitoring.
- Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
- Managed projects from procurement to commission.
- Achieved high levels of team engagement and morale by promoting collaborative and inclusive work environment.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Facilitated workshops to collect project requirements and user feedback.
Assistant Manager Key Accounts
Seashell Logistics Pvt Ltd.
12.2018 - 11.2020
- Managed product, documentation and payment flow to customers, suppliers, and freight providers for physical trades of assigned business unit.
- Negotiated favorable contract terms with clients, securing long-term partnerships and contributing to business growth.
- Identified new business opportunities within current client base, leading to increased revenue from upselling efforts.
- Collaborated with cross-functional teams to develop customized solutions for key clients, ensuring satisfaction and loyalty.
- Contributed significantly towards achieving annual sales targets by consistently meeting or exceeding individual performance metrics.
- Optimized internal processes by streamlining communication between departments involved in servicing key accounts.
- Coordinated efforts among sales, marketing, operations, finance, and other departments in order to effectively serve key accounts.
- Managed and resolved escalated issues, demonstrating ability to maintain composure under pressure and find satisfactory resolutions for clients.
- Strengthened relationships with key accounts by providing exceptional customer service and addressing their needs promptly.
- Monitored industry trends to identify potential opportunities for growth within existing key accounts.
- Mentored junior team members in effective relationship management techniques for handling high-value client interactions.
- Provided detailed reports on account performance, highlighting successes and areas for improvement.
- Conducted regular meetings with clients to review progress, address concerns, and reinforce positive relationships.
- Ensured consistent service quality by closely monitoring account activity and maintaining open lines of communication with clients.
- Developed thorough understanding of each client's unique needs through ongoing communication and collaboration.
- Expanded portfolio of key accounts through targeted prospecting and effective sales presentations.
- Increased client retention rates by proactively managing and resolving account issues efficiently.
- Managed multiple projects simultaneously, ensuring timely completion and delivery to meet client expectations.
- Participated in trade shows and conferences to network with industry professionals and promote company offerings to potential clients.
- Implemented innovative strategies to upsell products and services, resulting in increased revenue from existing accounts.
- Established credibility as a trusted advisor through continuous education on industry best practices and market trends affecting clients'' businesses.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Built and maintained strong client relationships to drive business growth.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Supported sales and reporting for large and medium-sized accounts.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Organized promotional events and interacted with community to increase sales volume.
- Drove sales by developing multi-million dollar contract sales.
Procurement Specialist/Customer Service Lead
OSL Shipping and Logistics
08.2014 - 12.2018
- Designed effective and competitive end to end pricing solutions based on research of routings, modes of transport, carriers, etc.
- Monitored promotional campaigns'' effectiveness to assess their impact on overall sales performance and recommend adjustments when necessary.
- Assisted sales teams in creating tailored solutions, maximizing profitability and customer satisfaction.
- Developed strong analytical and financial skills, which helped to anticipate market and company needs.
- Conducted regular price reviews, maintaining up-to-date knowledge of industry trends and competitor activities.
- Evaluated product performance metrics, enabling better-informed decisions on price adjustments or product discontinuation.
- Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
- Provided training to new team members on best practices in pricing analysis and strategy development, fostering culture of continuous improvement.
- Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
- Established strong relationships with internal stakeholders through transparent communication regarding changes in pricing policies or strategies that may impact their respective departments.
- Carefully monitored market trends to ascertain best pricing for company's products.
- Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
- Identified potential risks associated with specific pricing decisions, aiding risk mitigation efforts across organization.
- Identified key areas that could be enhanced and implemented successful process improvements.
- Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
- Spearheaded initiatives to improve data collection methods, enhancing overall quality of information used for decision-making purposes.
- Played crucial role in annual budgeting processes by providing accurate forecasts based on historical trends and current market conditions.
- Performed ad-hoc analyses as needed to address specific business challenges or opportunities, providing valuable insights for decision makers.
- Managed portfolio of key accounts, ensuring alignment of pricing strategies with client expectations and contractual agreements.
- Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decision making.
- Supported negotiation process with clients by providing insightful data-driven recommendations on optimal pricing structures.
- Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
- Contributed to development of pricing policies and guidelines, ensuring consistency and compliance across all business units.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Prepared bids and proposals to submit to clients and secure new business.
- Attended project meetings to provide updates and insights on project costs.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Monitored project progress to identify and address changes in project scope or budget.
- Delivered consulting services to advise clients on cost-saving strategies and best practices.
- Evaluated subcontractor bids to obtain best value for projects.
- Analyzed plans and specifications to identify scope and cost of projects.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Enhanced company's profit margins by identifying opportunities for price optimization and strategic discounts.
- Optimized revenue growth for company with accurate forecasting and data analysis.
- Improved pricing strategies by analyzing market trends and competitor pricing data.
- Developed effective pricing models, resulting in more competitive product offerings.
Senior Business Analyst
HDB Financial Services (HDFC Bank)
09.2011 - 07.2014
- Managed financial transactions and accounts, provided customer service and financial advice, analyzed financial data and market trends.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Collaborated with cross-functional teams, ensuring cohesive approach to business analysis.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Led process mapping initiatives, resulting in optimized workflows and reduced redundancies across departments.
- Streamlined workflow for better productivity with implementation of new software solutions.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within team.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Provided technical support for troubleshooting analytics and reporting issues.
- Utilized data visualization techniques to present and explain complex data sets.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Created data models to support decision-making processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed and implemented data governance policies and procedures.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed data mining algorithms to identify and classify patterns in data.
- Implemented business intelligence solutions to increase operational efficiency.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Deployed predictive analytics models to forecast future trends.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Developed and maintained data warehouses and data marts to support business operations.
- Designed and developed data pipelines to acquire, clean and process data.
- Optimized data access and storage to improve performance of analytics systems.
Education
Post Graduate/Masters in Supply Chain, Shipping and Logistics - Shipping ,Logistics And Supply Chain Management
NMIS
Mumbai,India 04.2022 - 03.2024
Bachelors of Commerce - Finance Management, Auditing, Taxation, Banking And Finance
Mumbai University
University Of Mumbai 06.2010 - 07.2011
Higher Secondary Certificate -
Maharashtra Board, Mumbai India
Mumbai 06.2004 - 04.2005
Secondary School Certificate -
Shah And Anchor Wala School, Mumbai
Mumbai 04.1994 - 07.2003
Skills
Leadership and Project/Team Management, Strategic Planning and Decision-Making
Budgeting and forcasting,Financial Management and Budgeting
Communication and Negotiation, Problem-Solving and Critical Thinking
Customer Relationship Management (CRM),Time Management and Prioritization
Risk Management,Data Root cause Analysis and Reporting Tools
Frontend Software developer,SAP Material Management (PP, S&D, QA, FI/CO)
Operational Excellence,Workflow Optimization, Team Building and Motivation
Lean Six Sigma, Performance Metrics Development
Data-driven decision-making,Process improvement expertise
Business Analysis,Innovation and Creativity,Process Mapping,Multitasking Abilities
Teamwork and Collaboration,Time management abilities,Effective Communication
Analytical Thinking,Improvement plan knowledge,Organizational Skills,Idea Development and Brainstorming
Team Collaboration,Task Prioritization,Audit reporting,Analytical Skills
Interpersonal Communication,Decision-Making,Time Management
Active Listening,Project restructuring,Project Planning,Excellent Communication
Adaptability and Flexibility,Disaster Recovery Planning, Continuous Improvement, Program Evaluation
Accomplishments
- Received Xcelerate Warrior Title Certificate 2023
- Received Special Initiative award Dec.2021
- Best Employee of the year 2019
- Best Sales and Vendor Stakeholders Management Award 2017-2018
- Star of the Month for January & October 2016
- Star employee for Q4 (Oct- Dec 2011)
- Received Appreciation mails from clients and Company CEO for being a good trouble shooter with debugging skills, going beyond scope of duty and provide valuable support and protecting customer commitment.
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Hindi
Marathi
Gujarati
Timeline
Business Process Lead
TATA CONSULTANCY SERVICES LTD.
11.2022 - Current
Post Graduate/Masters in Supply Chain, Shipping and Logistics - Shipping ,Logistics And Supply Chain Management
NMIS
04.2022 - 03.2024
Business process Lead
TATA CONSULTANCY SERVICES LTD.
11.2020 - 11.2022
Assistant Manager Key Accounts
Seashell Logistics Pvt Ltd.
12.2018 - 11.2020
Procurement Specialist/Customer Service Lead
OSL Shipping and Logistics
08.2014 - 12.2018
Senior Business Analyst
HDB Financial Services (HDFC Bank)
09.2011 - 07.2014
Bachelors of Commerce - Finance Management, Auditing, Taxation, Banking And Finance
Mumbai University
06.2010 - 07.2011
Higher Secondary Certificate -
Maharashtra Board, Mumbai India
06.2004 - 04.2005
Secondary School Certificate -
Shah And Anchor Wala School, Mumbai
04.1994 - 07.2003