Hemalochini S

Claims Analyst: Gross to Net for India region(GTN) [Claims Calculations, Invoice Processing, Vendor Management, Query Management, Dispute Management]

PROCESS KNOWLEDGE
• Claims Processing and Quality Assurance
• Invoice Processing and Reconciliation with Quality Control
• Vendor Code Generation and Vendor Data Maintenance
• Processing Customer/Supplier Payments on Schedule
• Managing On-Hold Invoice Reports and Coordination with Suppliers and Requestors
• Query Handling and Resolution
• Validation and Follow-Up on Rejected Pay-outs
• Claims Dispute Handling and Management
• Performing NDC Closure and Sending Reminders Quarterly

TEAM SUPPORT
• Team Management.
• Providing Training on New Processes and Refresher Sessions for Current
Processes.
• Organizing Monthly/Quarterly Calls with Clients and Suppliers to Gather Feedback.
• Engage with the Business Team to Address Supplier Issues

• Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
• Optimized operational efficiency by analyzing and streamlining processes.
• Improved team productivity by implementing effective workflow strategies and time management techniques.
• Created custom reports and visualizations to support decision-making processes.

• Act as the primary process expert for the end-to-end P2P cycle, including requisition, purchase order management, invoice processing, payment runs, and vendor master data governance.
• Drive process improvements to enhance efficiency, accuracy, and compliance across procurement and accounts payable operations.
• Partner with Procurement, Finance, and IT teams to design, implement, and optimize P2P workflows aligned with business objectives.
• Lead or support ERP (e.g., SAP/Oracle) configuration, testing, and deployment for P2P-related modules and automation initiatives.
• Provide escalation support for complex vendor payment, invoice discrepancies, or system issues, ensuring timely resolution.
• Ensure adherence to internal controls, company policies, tax regulations, and statutory compliance (e.g., SOX, GST, VAT).
• Develop and maintain SOPs, process documentation, and training materials to strengthen operational excellence and team capability.
• Actively engage in audits, providing necessary data and supporting process compliance reviews.
• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Query handling
• Managed Overall process in the team within 18 months of time.
• Overseeing Invoice processing, handling queries and circulate unaccounted invoice dashboard to the stakeholders.
• Perform Invoice block analysis & circulate it to respective stake holders for improving POT.
• Accounting of vendor reimbursement & passing reclassification entries.
• Interacted in call with vendors to collect the overpayment or refund values.
• Collaborates with Accounting and the Chief Accountant during the scheduled audits or in the event a random audit is conducted

• Accounts Payable Team: (P2P)
• Sound knowledge of the PTP cycle vendor setup/Maintenance,
  Banking, vendor claims/Administration, AP Accounting
  (reconciliation and suspends) invoice processing and
  reconciliation.
• Processed PO & Non-PO invoices in SAP and manage
  exceptions.
• Auditing high value documents which is more than 1million
  SEK’.
• Sending queries to the Vendor and Mail handling on supplier
  AP enquiries.
• Allocating work to the team on daily basis.
• Manage activities effectively to meet the Service Level
  Agreement (SLA).
• Trained overall process to more than 10 new joiners in the
  team.
• Handled Payment reminders & RTV (Return to Vendor) process
  in Single desk.
• Sharing knowledge, updates and new learning with peers
  contributing to the collative growth of the team.
• Maintaining Invoice processing trackers and managing
  activities.