Hemangi Makwana
Fresher
Rajkot
Summary
To work with organisation by my best efforts and abilities with gaining knowledge, Skills and experience from the organisation and contribute to the organisation and society. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Self Employed
Self
05.2022 - Current
Customer Service Representative
Jaymeen Indane
01.2021 - 05.2023
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Deepak Gas Service
01.2018 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Junior Makeup Artist
Bonanza salon and academy
01.2016 - 01.2018
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
Education
S.S.C - undefined
G.S.E.B.
01.2009 - 1 2010
H.S.C - undefined
G.S.E.B
01.2011 - 1 2012
BA - English
Sikkim prof. univ
01.2024 - 1 2025
Certification IMPORT EXPORT Course - Import Export
Global Exim
Rajkot01.2025
Skills
Searching for new technology in market (currently working on AI tools like Chat GPT)
Works effectively in group settings to achieve common goals
Builds strong relationships with clients and colleagues through warmth and approachability
Capable of guiding, motivating, and supporting team members toward success
Ensures clear, respectful communication to support team success
Contributes to a positive and productive team atmosphere
Disclaimer
I hereby declare that the above written particulars are best of my knowledge and belief.
Personal Information
- Date of Birth: 08/08/94
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
BA - English
Sikkim prof. univ
01.2024 - 1 2025
Self Employed
Self
05.2022 - Current
Customer Service Representative
Jaymeen Indane
01.2021 - 05.2023
Customer Service Representative
Deepak Gas Service
01.2018 - 01.2021
Junior Makeup Artist
Bonanza salon and academy
01.2016 - 01.2018
H.S.C - undefined
G.S.E.B
01.2011 - 1 2012
S.S.C - undefined
G.S.E.B.
01.2009 - 1 2010
Certification IMPORT EXPORT Course - Import Export
Global Exim