HEMANGI SUTAR
Payroll Manager
Pune,MH
Summary
14 years of experience in Customer Service Industry.
Overview
17
17
years of professional experience
Work History
ANZ Payroll (Celergo) - Assistant Manager
Automatic Data Processing, ADP
09.2021 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
In-County Client Account Manager - ANZ
Automatic Data Processing Pvt Ltd
10.2020 - 08.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Assists with internal projects and working alongside other departments to achieve companywide goals while training on Celergo’s processes and protocols
- Handle complaints, provide appropriate solutions, and alternatives within appropriate timeframes and follow up to achieve resolution.
- Responsible for generating reports to analyze, audit, reconcile and verify country specific payroll data
- Responsible for the accuracy and timeliness of each Client’s payroll
- Complete and deliver monthly checklist metrics: TAT, Payroll procedures, invoices
- Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately
- Maintains country specific system access to the respective in-country platforms to look up and verify client queries in real-time
- Holds key country specific knowledge based on compliance regulations for processing payroll.
Managed Service Supervisor
Automatic Data Processing Pvt Ltd
03.2019 - 09.2020
- Ensure the success of the entire payroll process for any client assigned in compliance with the applicable client agreements and the standard ADP Managed Services procedures by keeping an eye on the payroll schedules to make sure payroll are allocated and processed on time.
- Help with data collection for service level reports, as well as the documentation and examination of errors pertaining to compensation.
- Send out payroll and audit reports on a monthly basis.
- Keep an eye on client communications to make sure clients receive updates on investigations, corrections, and issue resolution timelines that comply with our SLA.
- Make sure that all pertinent stakeholders have access to the most recent versions of the process and procedure manuals, as well as any client-specific paperwork.
- Manage customer escalations by serving as the initial point of contact.
- Provide feedback to the individuals on a timely basis.
- As needed, take part in and contribute to BPI objectives and activities.
- As needed, conduct client training, coach team members and clients in the proper usage of applications and MS Standard processes and procedures.
- Assist the implementation team in making sure that every new customer has a seamless "go-live" transition.
- Review calls with clients to make sure all of their needs are being addressed.
- Enhance the customer experience every month to assist the team in reaching a high NPS.
Transition Consultant for Australia Payroll
Automatic Data Processing Pvt Ltd
06.2013 - 02.2020
- Work together with every department in the company to ensure that the timing, scope, and discounting of contracts and/or annexures are validated and accepted.
- Implement and utilize various ADP tools to review and analyse resourcing capacity to make informed decisions relating to all aspects of allocations across the service Delivery Teams
- Developed comprehensive transition plans, outlining project timelines and key milestones for success.
- Enhanced client satisfaction by providing personalized transition strategies and plans.
- Identified areas of improvement in existing transition processes, implementing changes to enhance overall effectiveness.
- Advised clients on regulatory compliance matters related to their specific industry or geographic region throughout the course of transitions.
- Delivered training sessions on transition best practices for clients'' internal teams, fostering self-sufficiency and ongoing success.
- Collaborate with the Process Excellence Consultant to conduct audits of the Service Delivery teams at regular intervals to ensure adherence with agreed processes and procedures
- Coordinate transition issue investigation and resolution – ensuring all root cause of quality issues are identified and provide prompt resolution with realistic outcomes
- Participate in post Implementation reviews with relevant stakeholders.
Payroll Administrator
Automatic Data Processing Pvt Ltd
06.2011 - 05.2013
- In charge of overseeing payroll for a portfolio of clients, including several pay run schedules such as weekly, fortnightly, and monthly
- Calculate payroll deductions by accurately using Payforce and process payroll to meet preset requirements.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Respond to Client inquiries to provide information regarding payroll deductions and related issues.
Senior Process Executive - British Telecom
Infosys BPO Ltd
08.2007 - 04.2011
- My role included working in broadband customer support and overseeing high-level ISP escalations for a UK-based ISP client.
- Produce monthly and daily reports for the agents.
- Mentor new associates within the Team.
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
Education
Bachelor of Science - ChemistryMathsComputer Science
Karnataka University Dharwad
Skills
Payforce - Payroll Engine
Accomplishments
- Received Service Excellence Award from BU for Q1 FY19
- Received General Manager Award ANZ for the Q2 FY23
- Worked together with other business units (UK and NL) to produce the best practices for [CSL COE Project] by reviewing the process's obstacles and successful aspects.
- Worked on process improvement by using robotic process automations (RPAs) to validate client inputs [data validation and ADP Mydata Capture Project]
- Represented Karnataka Directorate in Thal Sainik Camp held at New Delhi: September 2006
- Awarded as the “Best Student of the College” year2006-07
Personal Information
- Passport Number: True
- Date of Birth: 01/25/86
- Gender: Female
- Marital Status: Single
Languages
English
Hindi
Marathi
Konkani
Kannada
References
References available upon request
Visadetails
B1/B2, 06/19/29
Extracurricular Activities
National Cadet Corp - Junior Under Officer Dance Singing Drawing Sports
Timeline
ANZ Payroll (Celergo) - Assistant Manager
Automatic Data Processing, ADP
09.2021 - Current
In-County Client Account Manager - ANZ
Automatic Data Processing Pvt Ltd
10.2020 - 08.2021
Managed Service Supervisor
Automatic Data Processing Pvt Ltd
03.2019 - 09.2020
Transition Consultant for Australia Payroll
Automatic Data Processing Pvt Ltd
06.2013 - 02.2020
Payroll Administrator
Automatic Data Processing Pvt Ltd
06.2011 - 05.2013
Senior Process Executive - British Telecom
Infosys BPO Ltd
08.2007 - 04.2011
Bachelor of Science - ChemistryMathsComputer Science
Karnataka University Dharwad
Similar Profiles
Patricia Arellano OlaguePatricia Arellano Olague
Sr. Implementation Specialist at Automatic Data Processing, ADPSr. Implementation Specialist at Automatic Data Processing, ADP
LUKE LESCHLUKE LESCH
District Manager at Automatic Data Processing, ADPDistrict Manager at Automatic Data Processing, ADP
Paul GaffneyPaul Gaffney
District manager: client outbound at Automatic Data Processing (ADP)District manager: client outbound at Automatic Data Processing (ADP)
Dennis MoreiroDennis Moreiro
Implementation Specialist & Subject Matter Expert at Automatic Data Processing, ADPImplementation Specialist & Subject Matter Expert at Automatic Data Processing, ADP
Pranav BarurePranav Barure
Sr. Sales Consultant at Pepperfry.comSr. Sales Consultant at Pepperfry.com