Hemangkshi Maisalge
MIRAROAD, MUMBAI
Summary
Dedicated and customer-focused employee with exceptional multitasking and time management skills. Committed to providing each customer with a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Associate
M and G
Mumbai
01.2024 - Current
- Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.
- To achieve and maintain the required level of competency as per the training and competency framework.
- To provide customer service to both internal and external customers.
- Maintain and implement a personal development plan in partnership with clients.
- Keep own knowledge up to date in relation to servicing, processing, and compliance activities.
- Reviewed financial statements and reports to ensure accuracy and compliance with applicable laws and regulations.
- Analyzed budgets, expenses, accounts receivable and payable, and other financial records to identify discrepancies or misstatements.
- Prepared detailed financial reports for clients regarding their current portfolios.
- Handled account operations for customers by setting up accounts, assisting with operations and updating information.
- Generated reports for management and advised on necessary corrective actions.
- Managing day-to-day productivity.
Specialist
Marsh and McLannen
Mumbai
08.2021 - 12.2023
- Generated reports to track performance metrics of team members.
- Processing claims payment.
- Finished assigned tasks within the stipulated UK timeline.
- Ensured efficient completion of tasks by associates.
- Researched and analyzed customer feedback to pinpoint key areas for enhancement.
- Coordinated with other departments to ensure efficient workflow processes.
- Created training materials for new hires on the company's procedures and policies.
- Participated in ongoing training and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Analyzed key performance indicators to identify effective strategies.
- Monitored operations and reviewed records and metrics to understand company performance.
Customer Service Executive
Aditya Birla Capital
Mumbai
02.2020 - 08.2021
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Identified opportunities for process improvement within the customer service department.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Ensured that all customer queries were handled quickly and professionally.
- Tracked customer complaints and followed up to ensure resolution was achieved.
Customer Service Representative
RBL Bank
Mumbai
09.2019 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Bachelor of Management Studies - Bachelor of Management Studies
Prahladrai Dalmia College
MUMBAI06-2021
Higher Secondary Certificate From Maharashtra State Board - Higher Secondary Certificate
Prahladrai Dalmia College
MUMBAI06-2018
Secondary School Certificate in Maharashtra Board - Secondary School Certificate in Maharashtra Board
ST. Xavier's High School
India, Mumbai05-2016
Skills
- Data Entry
- Client Engagement
- Communication
- Project Planning
- Excellent Communication
- Time Management
Languages
Hindi
First Language
Marathi
Advanced (C1)
C1
English
Advanced (C1)
C1
Affiliations
- Loves painting
- Dancing
- Interacting with people
- Cooking
Timeline
Associate
M and G
01.2024 - Current
Specialist
Marsh and McLannen
08.2021 - 12.2023
Customer Service Executive
Aditya Birla Capital
02.2020 - 08.2021
Customer Service Representative
RBL Bank
09.2019 - 01.2020
Bachelor of Management Studies - Bachelor of Management Studies
Prahladrai Dalmia College
Higher Secondary Certificate From Maharashtra State Board - Higher Secondary Certificate
Prahladrai Dalmia College
Secondary School Certificate in Maharashtra Board - Secondary School Certificate in Maharashtra Board
ST. Xavier's High School