Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Hemangkshi Maisalge

MIRAROAD, MUMBAI

Summary

Dedicated and customer-focused employee with exceptional multitasking and time management skills. Committed to providing each customer with a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Associate

M and G
Mumbai
01.2024 - Current
  • Learn all the skills and knowledge that would cover a broad range of servicing activities across regulated products.
  • To achieve and maintain the required level of competency as per the training and competency framework.
  • To provide customer service to both internal and external customers.
  • Maintain and implement a personal development plan in partnership with clients.
  • Keep own knowledge up to date in relation to servicing, processing, and compliance activities.
  • Reviewed financial statements and reports to ensure accuracy and compliance with applicable laws and regulations.
  • Analyzed budgets, expenses, accounts receivable and payable, and other financial records to identify discrepancies or misstatements.
  • Prepared detailed financial reports for clients regarding their current portfolios.
  • Handled account operations for customers by setting up accounts, assisting with operations and updating information.
  • Generated reports for management and advised on necessary corrective actions.
  • Managing day-to-day productivity.

Specialist

Marsh and McLannen
Mumbai
08.2021 - 12.2023
  • Generated reports to track performance metrics of team members.
  • Processing claims payment.
  • Finished assigned tasks within the stipulated UK timeline.
  • Ensured efficient completion of tasks by associates.
  • Researched and analyzed customer feedback to pinpoint key areas for enhancement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Created training materials for new hires on the company's procedures and policies.
  • Participated in ongoing training and compliance activities.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored operations and reviewed records and metrics to understand company performance.

Customer Service Executive

Aditya Birla Capital
Mumbai
02.2020 - 08.2021
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Identified opportunities for process improvement within the customer service department.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Ensured that all customer queries were handled quickly and professionally.
  • Tracked customer complaints and followed up to ensure resolution was achieved.

Customer Service Representative

RBL Bank
Mumbai
09.2019 - 01.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

Bachelor of Management Studies - Bachelor of Management Studies

Prahladrai Dalmia College
MUMBAI
06-2021

Higher Secondary Certificate From Maharashtra State Board - Higher Secondary Certificate

Prahladrai Dalmia College
MUMBAI
06-2018

Secondary School Certificate in Maharashtra Board - Secondary School Certificate in Maharashtra Board

ST. Xavier's High School
India, Mumbai
05-2016

Skills

  • Data Entry
  • Client Engagement
  • Communication
  • Project Planning
  • Excellent Communication
  • Time Management

Languages

Hindi
First Language
Marathi
Advanced (C1)
C1
English
Advanced (C1)
C1

Affiliations

  • Loves painting
  • Dancing
  • Interacting with people
  • Cooking

Timeline

Associate

M and G
01.2024 - Current

Specialist

Marsh and McLannen
08.2021 - 12.2023

Customer Service Executive

Aditya Birla Capital
02.2020 - 08.2021

Customer Service Representative

RBL Bank
09.2019 - 01.2020

Bachelor of Management Studies - Bachelor of Management Studies

Prahladrai Dalmia College

Higher Secondary Certificate From Maharashtra State Board - Higher Secondary Certificate

Prahladrai Dalmia College

Secondary School Certificate in Maharashtra Board - Secondary School Certificate in Maharashtra Board

ST. Xavier's High School

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