Hemanshi Rajput
Mumbai
Summary
Customer service professional with over one year of experience focused on enhancing customer satisfaction and resolving inquiries efficiently. Strong communication and teamwork skills contribute to exceptional service delivery in fast-paced environments. Proven track record of investigating and addressing customer issues, leading to improved satisfaction ratings. Committed to fostering positive customer relationships and creating a supportive team atmosphere.
Overview
1
1
year of professional experience
Work History
Customer service professional
Foundever
Mumbai
07.2024 - 08.2025
- CHATS AND EMAIL SUPPORT
- Provided customer service in a friendly and professional manner, resulting in an increase in customer satisfaction ratings
- Handled customer service inquiries and complaints in a timely and professional manner, resulting in an increase in customer satisfaction ratings
- Assisted customers with inquiries through live chat support.
- Provided timely email support to customers addressing inquiries and concerns.
- Documented customer interactions in the ticketing system for future reference.
- Monitored emails queues and responded quickly to customer requests.
- Followed up with customers to ensure their satisfaction with the resolution process.
Education
Bachelors in Arts (B.A) - Three Year Degree Course
Bhavans College (Autonomous)
Mumbai04.2025
HSC -
Bhavan's College
Mumbai04.2021
SSC -
St. Lawrence high school
Mumbai03.2019
Skills
- Adaptability
- Computer Skills
- Customer Service
- Ability to Work In a Team
- Time management
- Effective communication
- Email etiquette
- Data entry
Personal Information
Nationality: Indian
Timeline
Customer service professional
Foundever
07.2024 - 08.2025
Bachelors in Arts (B.A) - Three Year Degree Course
Bhavans College (Autonomous)
HSC -
Bhavan's College
SSC -
St. Lawrence high school
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