JIRA
Hi, I’m
HEMANSHU ROY
Scrum Master
KANDIVALI WEST
Summary
- Experienced professional with overall 17+ years of expertise in various domains like Commercial Banking, BFSI, Telecom, and Media & Information Technology domains.
- Have been practicing Agile Way for the last 12 years, starting as Business Analyst and currently a Scrum Master with a proven track record of 6+ years in Agile methodologies, team facilitation, and project management.
- Exceptional skills in communication and conflict resolution to foster team alignment and optimize productivity.
- Recognized for implementing continuous improvement practices that drive superior project outcomes and elevate team performance.
Overview
18
years of professional experience
3
years of post-secondary education
Work History
Tata Consultancy ServicesMumbai
Senior Scrum Master
01.2019 - Current
Job overview
- Acted as the primary bridge between 10+ key business stakeholders—including Product Owners, Senior Leadership, Project Managers, Business Analysts, and Marketing Teams—and development teams, ensuring that all business requirements were clearly communicated, aligned with strategic goals, and effectively prioritized in the backlog.
- Collaborated with Product Owners to manage a dynamic backlog of 150–200 user stories across multiple projects, ensuring that 90% of stories were well-defined, prioritized, and ready for development before each sprint.
- Proactively identified and resolved 15+ impediments per sprint, ensuring that 95% of blockers were cleared within 24 hours, allowing teams to maintain momentum and meet their sprint commitments.
- Facilitated collaboration between 3–4 departments (e.g., engineering, content, operations, IT) to ensure seamless integration and alignment, leading to a 20% increase in the speed of cross-departmental project delivery.
Tata Consultancy ServicesMumbai
Business Analyst and Subject Matter Expertise
10.2017 - 12.2018
Job overview
- Led requirement elicitation sessions with cross-functional teams, gathering inputs from C-level executives, product managers, and developers, ensuring 100% clarity in business needs.
- Created Business Requirement Documents (BRD) and Functional Specifications for a $5M digital transformation project, reducing requirement gaps by 40%.
- Translated business needs into 50+ user stories with detailed acceptance criteria in JIRA, aligning with Agile best practices.
- Managed product backlog with 200+ user stories for a multi-million-dollar FinTech project, ensuring high-priority delivery.
- Facilitated daily stand-ups, sprint planning, and retrospectives as an Agile BA, improving sprint velocity by 15%.
- Developed training materials and conducted knowledge transfer sessions for 100+ employees, improving process adoption rates by 35%.
Tata Consultancy ServicesMumbai
Business Analyst
05.2012 - 10.2016
Job overview
- Engaged closely with stakeholders to prioritize sprint requirements, collected and analyzed requirements, and coordinated meetings with tech teams and clients for project updates.
- Analyzed and delivered insights from 100,000+ customer data records monthly to ensure that business decisions are data-driven, contributing to a 15% improvement in system performance or customer experience.
- Identified opportunities for process improvement across 5+ backend telecom systems, resulting in the reduction of manual effort by 30% and cutting down testing cycle time by 20%.
Fidelity National Information ServicesMumbai
QC
08.2010 - 05.2012
Job overview
- Generate and maintain monthly performance reports, documenting over 100 QC findings, process improvements, and compliance checks, ensuring clear communication to management.
- Responsible for maintaining and validating over 1 million customer data records, ensuring 99.9% accuracy in billing and service information across multiple platforms.
Prudential Process Management ServicesMumbai
Insurance Executive
08.2008 - 05.2010
Job overview
- Responsible for maintaining accurate data records for over 500 customers and following up with at least 50 customers per week for their policy renewals.
Citigroup Global Services LimitedMumbai
Junior Processing Officer
07.2007 - 01.2008
Job overview
- Responsible for advising Letter of Credit to beneficiary and ensuring 100% compliance checks.
- Processed Swift document MT700, MT710, M720, etc
Education
Mumbai UniversityMumbai, MH
Bachelors From
06.2004 - 05.2007
Skills
Scrum framework expertise
undefinedCore Competencies
- Stakeholder Management
- Scrum Framework
- Facilitation
- Kanban
- Servant Leader
- Coaching and Mentorship
- Negotiation
Software
Confluence
Soft Skills
- Conflict Resolution
- Teamwork
- Communication
- Active Listening
- Positive Attitude
Timeline
Senior Scrum Master
Tata Consultancy Services
01.2019 - Current
Business Analyst and Subject Matter Expertise
Tata Consultancy Services
10.2017 - 12.2018
Business Analyst
Tata Consultancy Services
05.2012 - 10.2016
QC
Fidelity National Information Services
08.2010 - 05.2012
Insurance Executive
Prudential Process Management Services
08.2008 - 05.2010
Junior Processing Officer
Citigroup Global Services Limited
07.2007 - 01.2008
Mumbai University
Bachelors From
06.2004 - 05.2007
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