HEMANSHU MADHUKANT WADIA
Mumbai
Summary
Results-oriented Project Manager with 12 years of experience in leading cross-functional teams to deliver projects on time and within budget. Expertise in agile and waterfall methodologies, emphasizing strategic planning and stakeholder management. Skilled in implementing continuous improvements throughout project phases and mentoring associates to enhance client satisfaction and drive organizational growth.
Overview
1
1
Certificate
20
20
years of professional experience
Work History
Manager - International Business Development
Spine Technologies (I) Pvt. Ltd.
Mumbai
05.2023 - Current
- Currently serving as the Manager of International Business Development, I have taken the initiative to establish and spearhead a dedicated focus on expanding our global presence.
- Pioneering the creation of a new position to facilitate international business development.
- Establishing channel partners in the Middle East and Africa regions.
- Improved partnership programs to ensure alignment with global business strategies.
- Cultivating strong relationships with partners and clients.
- Managing key accounts and ensuring customer satisfaction.
- Developing and implementing effective business strategies.
- Preparing and executing commercial agreements, leading negotiations, managing leads, generating Customer Information Forms (CIF), and preparing Service Level Agreements (SLAs).
- Drafting comprehensive international partnership policies to guide collaborations.
- Conducting software demonstrations for clients.
- Managed inbound and outbound leads to increase business opportunities.
- Upgrading the Customer Relationship Management (CRM) system based on partner needs.
- This role involves a comprehensive approach to international business development, from strategic planning and partner engagement to effective account management and operational execution.
- Spine Technologies is a leading software development company having over two decades of experience in the domain of Human Resource and Fixed Asset Management. Our products are modular and can be brought into use as per your organization's workflow. Continuous Research & Development ensures that we are up-to-date with the new technology and changing demands of the market.
Manager - Project Delivery
Spine Technologies (I) Pvt. Ltd.
04.2021 - 04.2023
- Managed 15 employee team of Project Implementation engineers.
- Project planning, budgeting, and overall strategy.
- Developed strategies to navigate project challenges and enhance delivery effectiveness.
- Defined policies to address project hurdles and facilitated their implementation.
- Assessed challenges for project implementation at client sites to identify solutions.
- Conducting and presenting a feasibility analysis for proposed projects.
- Understand the customization & create scope of work with Timeline & cost estimation.
- Monitor the development, testing & delivery of the customization & make sure to be completed in stipulated timeline.
- Administrate the In-house software like Client Information Manager, Client Communication system, Ticketing system, Internal Task system, Engineer Schedule system, etc.
- Submitted requisitions for hiring implementation engineers and software support engineers.
- Give Induction & Software Training, Oversee their Professional development & Training.
- Approving Team member's Leave & Attendance regularization, etc.
- Maintain the Monthly & Annually reports of Project implementation & Engineers Product knowledge enhancement.
- Present the monthly & annually Graphical data to Directors & other process owners.
Project Analyst - Team Lead
Spine Technologies (I) Pvt. Ltd.
Mumbai
04.2020 - 03.2021
- Managed 10 person team of Project Implementation engineers.
- Contributed to project planning, budgeting, and strategy development to align with organizational goals.
- Managed project risk and developed strategic solutions to mitigate potential issues.
- Led and conducted an in-depth analysis of the Project Implementation Plan of Action.
- Conducted and presented a feasibility analysis for proposed projects.
- Liaised with stakeholders to ensure clear communication and project alignment.
- Allocated engineers based on client project criticality to ensure timely response.
- Coordinated with cross-discipline team members to ensure alignment on project requirements and timelines.
- Established key performance indicators.
- Redesigned and Implemented user documentation for System training within the Organization.
- Collaborated with development teams to investigate and address reported bugs, resulting in a 50% reduction in customer-reported incidents within six months.
Project Analyst
Spine Technologies (I) Pvt. Ltd.
04.2017 - 03.2018
- Receive CIF (Customer information Form) Sign-off.
- Prepared, reviewing, and maintaining project documentation and reports.
- Preparing Project Plan of Action for software implementation.
- Identified problems and shortfalls, proposing actionable solutions to enhance project outcomes.
- Analyzing project data and producing insights to optimize performance.
- Tracked and reported on project progress, ensuring alignment with project goals and timelines.
- Managed customer satisfaction during project implementation, fostering positive client relationships and feedback.
- Collaborated with QA teams to replicate and troubleshoot reported issues, ensuring timely resolution and product quality improvements.
- Developed and maintained SQL scripts for data analysis and reporting, streamlining internal processes and improving data visibility.
- Maintaining project contracts.
- Conducted kickoff meeting with client to outline project goals and establish expectations.
Sr. Software Implementation Engineer
Spine Technologies (I) Pvt. Ltd.
09.2015 - 03.2017
- Implemented Spine software solutions for clients, achieving seamless integration with existing systems to enhance operational efficiency.
- Collaborated in the integration process between client's third-party software and Spine software.
- Deployed additional modules of Spine software for existing clients to enhance functionality.
- Delivered Management Information System (MIS) training to client users, facilitating their effective use of software capabilities.
- Secured user acceptance and confirmation for the successful implementation of projects.
- Provided technical support to customers, resolving software issues related to SQL database queries, data integrity, and performance optimization to ensure system reliability.
Software Support Engineer
Spine Technologies (I) Pvt. Ltd.
Mumbai
09.2014 - 08.2015
- Responded to customer inquiries and resolved technical issues related to software products and SQL databases via phone, email, and ticketing system.
- Delivered exceptional client support and conducted user-level training to clients on-site.
- Outlined essential pre-requisites for clients to facilitate seamless integration and implementation.
- Configured client policies within in-house software platforms to enhance system functionality.
- Executed black-box testing of Spine software to ensure robustness and security.
- Gathered and analyzed client data to enhance decision-making processes.
Sales Officer
TOYOTA
Mumbai
11.2011 - 03.2012
Intern
3Square
Mumbai
01.2011 - 03.2011
Data Entry Operator
DNA Infoline
Mumbai
05.2006 - 08.2006
Education
Master of Management Studies - Information Technology
Sinhgad Institute of Business Management
Mumbai04-2014
Bachelor of Computer Application - Computer Science
LN College of Management & Technology
Mumbai04-2011
Higher Secondary Certificate - Commerce
Nalanda College of Commerce& Science
Mumbai04-2008
Secondary School Certificate -
Indian Education Society, Secondary School
Mumbai04-2006
Skills
- Strategic planning
- Customer relationship management
- Software demonstrations
- International market analysis
- Customer segmentation
- Project management
- Negotiation skills
- Team leadership
- Project planning
- International business development
Certification
- Project Management Professional (PMP) Certification, 06/24
- Business Intelligence using Power BI
- The Complete Agile Scrum Fundamentals Course
- Certification of SAP-ABAP/4 from Global Enterprise InfoTech Solution (GEIS)
Timeline
Manager - International Business Development
Spine Technologies (I) Pvt. Ltd.
05.2023 - Current
Manager - Project Delivery
Spine Technologies (I) Pvt. Ltd.
04.2021 - 04.2023
Project Analyst - Team Lead
Spine Technologies (I) Pvt. Ltd.
04.2020 - 03.2021
Project Analyst
Spine Technologies (I) Pvt. Ltd.
04.2017 - 03.2018
Sr. Software Implementation Engineer
Spine Technologies (I) Pvt. Ltd.
09.2015 - 03.2017
Software Support Engineer
Spine Technologies (I) Pvt. Ltd.
09.2014 - 08.2015
Sales Officer
TOYOTA
11.2011 - 03.2012
Intern
3Square
01.2011 - 03.2011
Data Entry Operator
DNA Infoline
05.2006 - 08.2006
Master of Management Studies - Information Technology
Sinhgad Institute of Business Management
Bachelor of Computer Application - Computer Science
LN College of Management & Technology
Higher Secondary Certificate - Commerce
Nalanda College of Commerce& Science
Secondary School Certificate -
Indian Education Society, Secondary School
Personal Information
- Date of Birth: 09/11/90
- Gender: Male
Disclaimer
I hereby declare that all the information included herewith is true to my knowledge.
Languages
- English
- Hindi
- Marathi
- Gujarati
Other Job Experience
- DNA Infoline, 4 months
- 3Square, 3 months, Internship
- TOYOTA, 6 months, Sales Officer
- Promotions, Nokia, Rexona, SanDisk, AirTel
- Events Management, MCHI, Infinity Mall
Projects Handled
- Post Graduation, Robust Wireless Services At Home, Telexcell Information System Ltd., Mumbai, 2 months, Worked as a trainee in Telexcell for 2 months., The main focus of the Internship project was to analyze and understand the techniques of business application of Telexcell., To study all the sales and purchases of the products of Telexcell information systems and analyze give the new ideas and suggestions for the development of the organization through the increase in its sale across the circle., This project on Robust Wireless Services At Home helps Telexcell to know there is a huge market demand for their products and they can think to supply at a small scale.
- Post Graduation, Adequacy Of Life Insurance, To study the awareness about and perception of customers towards life insurance.
- Graduation, Institute Management System, VB. Net, 6 months, Library Management System, Students Records, Attendance Record of Teaching Staff, Non-Teaching Staff & students.
Personal Information
- Date of Birth: 09/11/90
- Gender: Male
Disclaimer
I hereby declare that all the information included herewith is true to my knowledge.
Languages
- English
- Hindi
- Marathi
- Gujarati
Other Job Experience
- DNA Infoline, 6 months
- 3Square, 3 months, Internship
- TOYOTA, 4 months, Sales Officer
- Promotions, Nokia, Rexona, SanDisk, AirTel
- Events Management, MCHI, Infinity Mall