Summary
Overview
Work History
Education
Skills
Personal Details
Timeline
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HEMANT AGHI

HEMANT AGHI

CUSTOMER EXPERIENCE SPECIALIST
Sonipat

Summary

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. So, seeking a deserving profile in the customer service sector, where I can deliver my expertise and innovative customer service skills, while maintaining the integrity and work ethics in the working environment, thereby maintaining the reputation of the organization. As, I am an efficient professional who has been consistently praised as diligent and hardworking by my co-workers and management. anticipating what customer wants and will best suit his or her requirements.


•3 years of hands-on experience in customer service

•2 years of hands-on experience in Sales

•Excellent written and oral communication skills

•A passion to learn and to increase my skills

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Customer Experience Specialist

Better.com
Gurugram
11.2021 - 06.2023
  • Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
  • Conduct studies and research to discover new techniques necessary for improving customer experience.
  • Helping clients in completing mortgage application and clearing any pendency on the file.
  • Making sure the potential clients are converted into customers by clearing out any discrepancies.
  • Working and managing different CRMs like Front, Tinman.

Senior Technical Support Advisor

Concentrix, Comcast
Gurugram
09.2020 - 11.2021
  • Directly deal with US customers and provide them IT solutions for the any of their mobile, internet or tv services which they have with Comcast.
  • Upselling to the customer new services and plans.
  • Helping them with their billing and other general queries.
  • Providing them with technician appointments.

Senior Relationship Manager/Senior Sales Executive

Club Mahindra Holidays
Delhi
06.2019 - 08.2020
  • Researched current trends to identify prospective customers and determine specific needs.
  • Worked with clients to address and respond to client and partnership management issues.
  • Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
  • Networked with accountants and attorneys to develop business.

Delhi Duty Free, IGI
07.2018 - 05.2019
  • Reviewed and resolved differences between accounting information and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked identifications for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Date of Birth:
  • Marital Status:
  • Nationality:

Education

Bachelor of Arts - Hospitality Management

Edinburgh Napier University
Edinburgh, Scotland
07.2015 - 06.2018

Bachelor of Science - Hotel Management Catering and tourism

Bharathiar University
Coimbatore, Tamil Nadu, India
07.2015 - 06.2018

High School Diploma -

I.I.H.M
New Delhi, India
05.2001 -

Skills

Good communication skills and customer focused

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Personal Details

Date of Birth: 06, July, 1997

Marital Status: Un-Married 

Nationality: Indian 

Language: English, Hindi, Punjabi

Timeline

Customer Experience Specialist

Better.com
11.2021 - 06.2023

Senior Technical Support Advisor

Concentrix, Comcast
09.2020 - 11.2021

Senior Relationship Manager/Senior Sales Executive

Club Mahindra Holidays
06.2019 - 08.2020

Delhi Duty Free, IGI
07.2018 - 05.2019

Bachelor of Arts - Hospitality Management

Edinburgh Napier University
07.2015 - 06.2018

Bachelor of Science - Hotel Management Catering and tourism

Bharathiar University
07.2015 - 06.2018

High School Diploma -

I.I.H.M
05.2001 -
HEMANT AGHICUSTOMER EXPERIENCE SPECIALIST