HEMANT AGHI
CUSTOMER EXPERIENCE SPECIALIST
Sonipat
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. So, seeking a deserving profile in the customer service sector, where I can deliver my expertise and innovative customer service skills, while maintaining the integrity and work ethics in the working environment, thereby maintaining the reputation of the organization. As, I am an efficient professional who has been consistently praised as diligent and hardworking by my co-workers and management. anticipating what customer wants and will best suit his or her requirements.
•3 years of hands-on experience in customer service
•2 years of hands-on experience in Sales
•Excellent written and oral communication skills
•A passion to learn and to increase my skills
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Experience Specialist
Better.com
Gurugram
11.2021 - 06.2023
- Utilize customer relationship management (CRM) tools in coordinating and monitoring customer experience operations.
- Conduct studies and research to discover new techniques necessary for improving customer experience.
- Helping clients in completing mortgage application and clearing any pendency on the file.
- Making sure the potential clients are converted into customers by clearing out any discrepancies.
- Working and managing different CRMs like Front, Tinman.
Senior Technical Support Advisor
Concentrix, Comcast
Gurugram
09.2020 - 11.2021
- Directly deal with US customers and provide them IT solutions for the any of their mobile, internet or tv services which they have with Comcast.
- Upselling to the customer new services and plans.
- Helping them with their billing and other general queries.
- Providing them with technician appointments.
Senior Relationship Manager/Senior Sales Executive
Club Mahindra Holidays
Delhi
06.2019 - 08.2020
- Researched current trends to identify prospective customers and determine specific needs.
- Worked with clients to address and respond to client and partnership management issues.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Networked with accountants and attorneys to develop business.
Delhi Duty Free, IGI
07.2018 - 05.2019
- Reviewed and resolved differences between accounting information and cash drawer
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked identifications for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Date of Birth:
- Marital Status:
- Nationality:
Education
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
Edinburgh, Scotland 07.2015 - 06.2018
Bachelor of Science - Hotel Management Catering and tourism
Bharathiar University
Coimbatore, Tamil Nadu, India 07.2015 - 06.2018
High School Diploma -
I.I.H.M
New Delhi, India 05.2001 -
Skills
Good communication skills and customer focused
Building trust and valuable working relationship with teams
Enthusiastic learner who quickly grasps concepts and technical skills
Able to work unsupervised, managing goals and deliverables
Able to think laterally, an enquiring mind with good analytical and problem-solving capabilities
Technical Skills- Ability to diagnose, troubleshoot and resolve hardware/software problems
Hands on experience on Windows, MS Excel and MS Word
Personal Details
Date of Birth: 06, July, 1997
Marital Status: Un-Married
Nationality: Indian
Language: English, Hindi, Punjabi
Timeline
Customer Experience Specialist
Better.com
11.2021 - 06.2023
Senior Technical Support Advisor
Concentrix, Comcast
09.2020 - 11.2021
Senior Relationship Manager/Senior Sales Executive
Club Mahindra Holidays
06.2019 - 08.2020
Delhi Duty Free, IGI
07.2018 - 05.2019
Bachelor of Arts - Hospitality Management
Edinburgh Napier University
07.2015 - 06.2018
Bachelor of Science - Hotel Management Catering and tourism
Bharathiar University
07.2015 - 06.2018
High School Diploma -
I.I.H.M
05.2001 -