Hemant Bhan

Oversaw outbound operations for 140+ dark stores, processing 250,000 items daily.

Planned energy-saving initiatives to enhance transportation efficiency and reduce costs.

Managed a team of 270 associates and three assistant managers, achieving 95% retention rate.

Coordinated with dark store teams to resolve LH relation issues promptly.

Analyzed logistics strategies to identify cost-effective transportation methods.

• Recruited and trained new employees to meet job requirements.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Developed and implemented strategies to increase customer satisfaction and loyalty.

Streamlined daily warehouse operations to support management team in achieving business targets.

Oversaw team of associates, maintaining clean work environment and tracking inventory levels.

Authorized overtime and vacation requests, ensuring adequate staffing across shifts.

Prepared daily shipping confirmations for all outgoing orders to prevent breaches.

Identified operational bottlenecks and implemented solutions for improved efficiency.

Optimized vehicle utilization through effective planning and dispatch coordination.

Conducted thorough inspections of goods and documents, addressing any discrepancies promptly.

Generated productivity reports utilizing Time and Motion studies to enhance employee efficiency.

Implemented Dot Zot e-commerce operations across five branches in Mumbai region.

Established IT infrastructure and conducted manpower training for effective execution.

Ensured cash collection and closure on E-com shipments within two days for client remittance.

Coordinated parallel operations for e-commerce and express services during night shifts.

Managed load movement for first mile and last mile through designated channels.

Enhanced customer satisfaction initiatives throughout West zone to drive loyalty.

Achieved high client satisfaction through top-tier service delivery and timely issue escalation.

Maintained monthly MIS report to track performance metrics and operational efficiency.

Coordinated with branch offices to streamline processes and improve collaboration.

Ensured prompt claims processing and payments within designated time frames.

Interacted with insurance companies to facilitate corporate partnerships and business development.

Provided regular feedback, reports, and solutions to corporate leadership for continuous improvement.

Engaged with hospitals for new business opportunities and empanelment initiatives.

Executed welcome calls to new post-paid customers, including corporate and data card users.

Validated customer connections by outlining key features and benefits.

Facilitated online changes and created cases based on customer requirements.

Explained first bill details for post-paid connections to enhance understanding.

Confirmed receipt of first bills with customers to ensure satisfaction.

Executed sales initiatives across Rajasthan, M.P., U.P., Punjab, Hyderabad, and southern zone.

Achieved sales targets by effectively selling shirting fabric to retailers and dealers.