Hemant Chaudhari

Client - Kidde Global Services (November 2025 - Till date)

Client - AMDOCS (July 2024- October 2025)

· Ensured high availability by promptly resolving P1/P2 tickets, minimizing downtime.

· Manage Cisco infrastructure for routing, switching, and wireless.

· Hands-on with Cisco DNAC and Cisco WLC for policy, provisioning, and troubleshooting.

· Work with Aruba HPE SD-WAN, Infoblox, Palo Alto, Strata IT Cloud, Cisco ISE.

· Use PRTG, Dynatrace, and SolarWinds to monitor health and prevent risks.

· Raised support cases with BT, GTT, Cisco TAC, and Palo Alto to facilitate timely issue resolution.

· Execute network change requests for routers, switches, and APs.

· Engaged end users on critical issues, providing real-time updates and effective resolution strategies.

Projects - Ernst & Young (US) ,Vixxo(US) and TrueValue(US)

• Day to day work on Cisco Meraki, ORION SolarWinds ,Moogsoft, Dynatrace, Whatsup Gold, Broadcom Automic Batch Job scheduling, IBM Infosphere, ELK performance dashboard monitoring and troubleshooting.
• Handling Daily network incidents, Service and Change task on Service Now and ELK.
• Tool integration with Moogsoft and verify the alert flow in UAT.
• Tool integration with ELK monitoring e.g. WhatsUp gold & Dynatrace.
• Monitoring tools analysis e.g. Splunk,Martello VDX, ZScalar Zdx,Dynatrace
• Coordination with the resource owner and Tool owner for use cases for monitoring requirement gathering and analysis.
• Achieved management objectives, Met targets and deadlines consistently.
• Day to day work on Meraki-SDWAN, AWS,AZURE and ORACLE cloud platform network troubleshooting for device down alerts.
• Manage and handle PagerDuty alerts for P1 and P2 incidents.
• Complete transition of Project-TrueValue.
• Daily operational reports and involvement in Bridge calls for technical issues.

• Managing IT Infrastructure for Wiring Harness Plant location.
• Monitor and handle ISP links TATA ILL and MPLS, Airtel ILL and MPLS and SDWAN.
• Coordinate with IPS vendors for link down outages/new plant setup requirement.
• Manage and configure SAP IDs, Assets, Restrospect Data backup, Fortinet Firewall etc.
• Daily checklist of devices, Server backup,Antivirus Updation. Tool TightVNC Service for user control.
• Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.

• Daily operations using Putty, Orion SolarWinds, EMC Smarts InCharge, Moogsoft, and Service Now for network monitoring, incident management, and device configuration.
• Incident handling of network device down alerts like Router down, Switch down and Riverbed down and Host/Node down etc.
• Silverpeak SD WAN device down, tunnel down, next hops and BGP related issue, SDWAN issues.
• Managed incidents involving router interface down alerts, high utilization, memory, packet loss, latency issues across site networks.
• Coordinated with teams and vendors to resolve network device-down alerts until restoration.
• Daily health checks (Network, Servers & Datacenter devices) etc.
• Raised trouble tickets via phone or vendor portals & followed up with ISPs (AT&T, Sprint, Zayo, Airtel, etc.) for site-down until resolution.
• Coordinated with regional teams and ISPs for engineer dispatch, issue resolution, and RFO verification.
• Coordination with control center regional teams and Network support for power outages at site and open proactive tickets with ISPs. follow up with teams and verify the devices' status.
• Notify teams once outage is completed. Proactive notification mail and downtime tracker.
• Monitored datacenter links and handled SDWAN incidents, including tunnel down and next-hop issues, with ISP coordination for resolution.
• Open TAC case for hardware failure and software issues of network devices with CISCO.
• Monitoring of Voice gateway devices/links and notify Cisco / regional team on link failure alerts.
• Following ITIL process of Incident management and Change management.
• Monthly Dual Fiber Test, Block and Unblock the alerts for devices as per change request,
• Health check of Core switch on daily basis. InMaint and Fax activity on daily basis.

• Worked as Remote Desktop Support Engineer (Apr–Dec 2016) on a 9-month contract-to-hire with Wipro Technologies; awarded Best Performer.
•Utilized Altiris and SCCM tools for remote software deployment, patch management, and asset tracking to maintain system integrity and streamline IT operations.
•Delivered top-tier PC support leveraging strong expertise in Windows OS and Microsoft Office suite.

Client : ESSAR( Global Manufacturing)

• Worked in a 24 X 7 Environment (NOC).
• Managing and monitoring network infrastructure (routing and switching) Wi-Fi, VPN.Hardware Issue Power Supply issue.etc
• Working on CTASk,STASk and daily reports of datacenter 4 core switches.
• Configured alert rules to block/unblock device notifications per approved network changes.
• Day to day activity of Fax dial,snsync,inMaint schedule and network Monitoring assistance.
• Part of Weekend activities of Network changes and planned outages on bridge call.
• Use of ITSM ticketing tool,iPAM and SolarWinds, Symantec VIP token.
• Timely Quality update of tickets in the ticketing tool and Escalation to L2 in a timely manner.
• Working and Troubleshooting on routing protocols like BGP.
• Coordinating with Senior Engineers at Remote Locations for building the network.

Client: Currency Note Press,Nashik (Government of India SPMCIL project)

• Responsible for managing & troubleshooting pan-India Currency Note Press network and ensuring Maximum network uptime.
• Coordinated with local IT teams and vendors to resolve daily network issues and ensure smooth operations
• Coordination with vendors APC, EMERSON, RAILTEL, and BSNL.
• Annual preventive maintenance of all network equipments.
• Use of HPSM portal for handling ticket updates and resolution of severity incidents.
• Configuring the Cisco router and Switches according to the client requirement.
• HP-Trim Server Installation and end user training. Monitoring Server Temperature etc.
• SAP 700 installation and configuration in bulk.