Hemant Chauhan
New Delhi
Summary
Dynamic Refund Analyst with proven expertise at IGT Solutions, adept at enhancing refund processes and resolving complex customer issues. Skilled in spreadsheet management and effective communication, I consistently deliver results that improve efficiency and customer satisfaction. Committed to building strong relationships and ensuring accurate financial transactions.
Overview
10
10
years of professional experience
Work History
Refund Analyst
IGT Solutions Private Limited
New Delhi
12.2023 - Current
- Conducted routine audits of departmental records in order to identify any irregularities or discrepancies.
- Maintained accurate documentation of all refund transactions and related activities.
- Created detailed spreadsheets tracking all incoming, outgoing funds associated with returns, refunds.
- Coordinated with other team members in order to resolve complex issues related to refund requests.
- Analyzed customer accounts to determine eligibility for refunds or credits.
- Identified areas where existing processes could be improved upon for greater efficiency.
- Processed manual checks when necessary in order to issue prompt payment on behalf of the company.
Senior Associate
Concentrix daksh
08.2017 - 10.2023
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
- Provided direction and guidance to junior associates on complex tasks.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
Customer Service Representative
TELEPERFORMANCE
06.2015 - 08.2017
- Worked as a customer care representative and handled customers concerns in Uber process.
- Handle customer's queries with credit , experience , Accidents and Fraud.
- Identifying the issue of the customer and handle it through e-mails.
- Making sure all the risk related activities are performed on the analysis of the client data and in accordance with company's policies.
- Responsible to have the most updated information for the customers maintaining relationship with client.
- Escalation of the cases to the senior management for approvals/waivers if required.
Education
Bachelor of Science -
Guru Gobind Singh Indraprastha University
01-2015
Senior Secondary - CBSE
S.D. Public School
04-2011
High School - CBSE
S.D. Public School
05-2009
Skills
- Refund processing
- Customer account analysis
- Spreadsheet management
- Issue resolution
- Team collaboration
- Customer service
- Audit management
- Effective communication
- Microsoft Excel proficiency
- Relationship building
- Payment scheduling
Extracurricular Activities
Driving Passionate about travelling Watching movies
Languages
- Hindi
- English
Timeline
Refund Analyst
IGT Solutions Private Limited
12.2023 - Current
Senior Associate
Concentrix daksh
08.2017 - 10.2023
Customer Service Representative
TELEPERFORMANCE
06.2015 - 08.2017
Bachelor of Science -
Guru Gobind Singh Indraprastha University
Senior Secondary - CBSE
S.D. Public School
High School - CBSE
S.D. Public School
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