Summary
Overview
Work History
Education
Skills
Timeline
Software
Languages
Interests
Generic
Hemant Dayal

Hemant Dayal

New Delhi

Summary

Dynamic Partnerships, Sales & Marketing professional with over 7 years of experience driving business operations and enhancing customer engagement. A proven ability to align strategic goals with innovative sales campaigns and targeted marketing initiatives, leading to significant revenue growth and improved client retention. Expertise in relationship building fosters strong connections with stakeholders, ensuring tailored solutions that meet client needs. Highly organized and self-motivated, adept at managing complex tasks while delivering measurable results across commercial and service functions, transforming business objectives into impactful outcomes.

Overview

7
7
years of professional experience
12
12
years of post-secondary education

Work History

Manager - Sales & Marketing

Heavens Portfolio
12.2024 - Current
  • Led and executed strategic sales missions across India and key international markets including Singapore, Hong Kong, and China.
  • Successfully organized and managed the annual roadshow to engage trade partners and enhance brand visibility across domestic and international markets.
  • Conducted collaboration meetings with global luxury brands including LVMH (Louis Vuitton, Dior, Givenchy), YSL, and other high-end lifestyle brands to explore partnership opportunities and curated experiences.
  • Engaged with leading corporate companies to identify synergies for incentive travel, private events, and exclusive brand tie-ups.
  • Provided detailed analysis of trade partners across all markets, utilizing strong analytics skills to generate insights that guided client decision-making and strategic direction.
  • Collaborated with internal marketing and sales teams to strengthen content marketing and cross-promotional campaigns.
  • Carried out a comprehensive analysis of customer demographics and purchasing behavior to inform a targeted marketing strategy.
  • Successfully increased client and agent engagement, resulting in a marked rise in qualified queries and sales conversions across B2B and B2C segments.

Partnerships & Complaints Management Analyst

American Express India Pvt. Ltd
07.2019 - Current
  • Partner relationship & lifecycle management - local, regional, and global levels
  • Develop and implement strategic account plans to achieve revenue targets and business objectives.
  • Foster strong relationships with key clients, understanding their needs and delivering tailored solutions.
  • Collaborate with cross-functional teams to enhance product offerings and ensure alignment with market trends.
  • Analyze market data and trends to identify opportunities for growth and competitive advantage.
  • Represent the company at industry events and conferences, enhancing brand visibility.
  • Compliance checks & Auditing - Ensure adherence, fix & share feedback
  • Analysis for Market growth & various offers - Internal analysis on the travel trends, complaints, working closely with products & marketing team to share my recommendations & advise.
  • Saved monetary loss of $50K with the help of my connections & persuasive efforts.
  • Great collaborations with the teams to drive & ensure greater impact Initiated a cross-functional collaboration between departments, resulting in improved communication and streamlined processes.
  • Large scale team management with proven ability to drive results (sales, revenue, RTF)
  • Persuasive negotiator with contract execution skills Higher discounts with Air France KLM attained & a better deal closed with Virgin Atlantic Airways.
  • Prospecting, Forecasting & Planning at a business unit level within depth knowledge of P&L and processes
  • Event Management - Annual TLS showcase, Lunch & Learn sessions, After hours events with partners
  • Executed the Annual Showcase 2023 over two days span with a total of 45 Air & Luxury Lodging partners i.e. Emirates, Etihad, Virgin Atlantic and Lodging Partners i.e. Taj, Mandarin Oriental, Aman, Belmond, Four Seasons, St. Regis, Ritz Carlton, Jumeirah, Marriott International Luxury brands etc.
  • Excellent knowledge of luxury travel, payment products and their effective marketing
  • Thorough knowledge on Sabre GDS Training the team
  • Escalation Process & Policy Guidelines change. Executed the RBI guidelines change w.e.f. April 2022 for the market Adherence to AEMP71 policy / RBI guidelines ensured through meticulous tracking.
  • Liaise with Team Leaders, Senior Leadership, Global Complaint officer, Market Compliance Officer, LOBCO for effective case closure Research, Collating information and Documents, achieving resolution by Influencing corrective actions through connect with multiple stakeholders
  • Publish MIS on Escalation cases and follow up steps to be shared with Team Leaders for Agent Coaching and Mentorship 100% Document on Complaint management tools - GCOC
  • Analyze, Lead and facilitate process improvements for units.

Business Analyst

American Express India Pvt. Ltd
05.2018 - 07.2019
  • Preparation Fortnightly Sales and Revenue tracking of individual team member Market lead for SABRE launch & American Express Online Servicing strategy
  • Coordination and execution of the local Supplier and Agent Engagement activities within the market, covering FAM Trips, Supplier Showcases, Call Centre visits, Partner site visits, in line global supplier engagement strategy
  • Close partnership with the Global TLS Communications and Strategic Partnerships teams Organization of Product Learning and Development Days, supporting quarterly Employee Town Halls, working to tight timelines and meeting business regulatory requirements always
  • Supporting employee engagement initiatives with a focus to drive business goals (RTF, CST reduction)
  • Deployment of market-based communications aligned to global communications and supplier engagement strategy
  • Providing day to day operational support to maintain the efficiency and effectiveness of the market.

Substitute Math Teacher

SBDAV Public School
  • Served as a substitute and instructed students throughout the whole school in all core subjects Implemented planned lessons in a refreshing and stimulating manner so as to facilitate all styles of learning and promote active class participation
  • Maintained up-to-date student files and records and communicated regularly with classroom teacher
  • Promoted a focused and disciplined learning setting.

Education

PG Diploma -

Delhi University

Bachelor of Science - undefined

Delhi University

High School Diploma -

CBSE
Delhi
04.2005 - 04.2007

Skills

Customer Service

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Timeline

Manager - Sales & Marketing

Heavens Portfolio
12.2024 - Current

Partnerships & Complaints Management Analyst

American Express India Pvt. Ltd
07.2019 - Current

Business Analyst

American Express India Pvt. Ltd
05.2018 - 07.2019

High School Diploma -

CBSE
04.2005 - 04.2007

Bachelor of Science - undefined

Delhi University

Substitute Math Teacher

SBDAV Public School

PG Diploma -

Delhi University

Software

Salesforce / CRM

GDS

MS Office

AI Integration

Languages

English
Hindi

Interests

Cooking
Travel with a knack of Photography

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Hemant Dayal