Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Hemant Gayakwad

New Delhi

Summary

Dynamic customer support professional with extensive experience at Concentrix Daksh India Pvt Ltd., excelling in relationship building and technical troubleshooting. Proven track record in enhancing customer satisfaction and streamlining operations. Adept at resolving complex issues and implementing process improvements to drive business success. Committed to delivering exceptional client and customer services.

Overview

6
6
years of professional experience

Work History

Senior Representative

Concentrix Daksh India Pvt Ltd.
04.2023 - Current
  • Interacted with customers regularly to maintain and enhance relationships.
  • Resolved issues through careful research and follow-up with customers.
  • Answered questions quickly via email or return phone call within Number-hour period.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Customer Support Representative

Tech Mahindra BPS
05.2022 - 04.2023
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.

Process Associate

Synigence Business Solutions
10.2019 - 05.2021
  • Ensured precision and completeness of information through transcript review and editing.
  • Upheld standards through meticulous maintenance of medical documentation.
  • Validated information by conducting comprehensive research.

Education

Bachelor Of Arts - Program

Delhi University
New Delhi
07.2018

Skills

  • Project oversight
  • Telephone etiquettes
  • Customer rapport
  • Relationship building
  • Client services
  • Business development
  • Stakeholder collaboration
  • Order problem solving
  • Client service
  • Records management
  • Product or service expertise
  • Customer support
  • Technical troubleshooting

Languages

English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Spanish
Beginner (A1)
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Interests

Learning languages

Playing cricket

Reading Novels

Timeline

Senior Representative

Concentrix Daksh India Pvt Ltd.
04.2023 - Current

Customer Support Representative

Tech Mahindra BPS
05.2022 - 04.2023

Process Associate

Synigence Business Solutions
10.2019 - 05.2021

Bachelor Of Arts - Program

Delhi University

Similar Profiles

CREATE PROFILE
Hemant Gayakwad