Hemant Goel
Process Developer
Noida
Summary
Reliable employee seeking Senior Analyst position. Offering excellent communication skills. Dedicated KPO industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Results-oriented and skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production. Strategically tackles complex projects, lead a team of up to 15 employees and manage constant change through innovation. Enthusiastic, hardworking and dedicated employee with integrity, strong work ethic and great leadership and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Senior Analyst
Conduent Business Services
Noida
08.2015 - 10.2021
- Responsible to allocate work within the team.
- Responsible for the production and quality of team.
- Provided regular updates to team on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Responsible for providing new updates/guidelines in SOP (Standard Operating Procedures to the team.
- Created and revised procedures, checklists and job aids to reduce errors.
- Discovered root causes of problems and identified appropriate solutions.
- Interact and collaborate with other teams who involved in this business to maintain SLA (Service Level Agreement) of the clients.
- As part of transaction processing, team needs to process participants request by maintaining 100% quality.
- Enhanced interfaces to promote better functionality for users.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- To meet high-end deliverables without missing SLA (Service Level Agreement) of the clients.
- Administered 100% internal quality audits and assessed results to inform corrective action measures.
- Investigated system issues and implemented resolutions to reduce downtime.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Optimized core processes to improve business performance.
- Developed and maintained quality assurance procedure documentation.
- Performed quality assurance to meet appropriate standards and facilitate improvement of processes.
- Participated in departmental meetings to establish short- and long-term strategy.
- Addressed non-conformance issues, pausing production to correct errors.
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Defined and implemented quality initiatives to reduce risk.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Monitored KPIs to proactively address bottlenecks and quality issues.
HR Executive
Globe HiTech Industries
Roorkee
03.2012 - 07.2015
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research plans to support HR administration.
- Filed paperwork, sorted and maintained office organization.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Updated Human Resources Information System (HRIS) database and maintained data accuracy.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Posted positions through approved recruitment channels.
- Organized new employee orientation schedules for new hires.
- Assisted with on-boarding process of new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed and executed HR policies and programs, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Researched and analyzed human resources trends and best practices to optimize business performance.
- Launched internal skills and leadership training program via electronic learning management system.
- Tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Met with employees annually for progress reviews and performance assessments.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Designed compensation and benefits packages to attract top employees.
- Directed hiring and onboarding programs for new employees.
- Conducted company-wide town hall meetings to convey updates.
Associate
AON HEWITT
Noida
12.2011 - 02.2012
- Validate the documents as per the SOP given by the clients.
- Validates and inputs the information from documents into database.
- Accurately analyze and validates all fields in accordance with the clients business rules that are documented in the SOP.
- Export all validated and finished batches before the established lead times.
- Participates in special tasks and perform other duties as assigned.
- Submitting daily assigned work to team lead.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines.
Education
MBA - Human Resources Management
Punjab Technical University
Meerut, India 09.2010 - 03.2012
Bachelors in Computer Application - Computer And Information Sciences
MCRP Unoversity
Bhopal, India 09.2005 - 06.2010
Skills
Account Reconciliation
undefinedTimeline
Senior Analyst
Conduent Business Services
08.2015 - 10.2021
HR Executive
Globe HiTech Industries
03.2012 - 07.2015
Associate
AON HEWITT
12.2011 - 02.2012
MBA - Human Resources Management
Punjab Technical University
09.2010 - 03.2012
Bachelors in Computer Application - Computer And Information Sciences
MCRP Unoversity
09.2005 - 06.2010
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