HEMANT GUPTA
new Delhi
Summary
Dynamic restaurant management professional with extensive experience at Lite Bite Foods Pvt Ltd, excelling in strategic planning and multi-unit operations. Proven track record in enhancing profitability through effective budget management and team leadership, while ensuring exceptional customer service and quality control. Committed to driving growth and operational excellence in fast-paced environments.
Experienced in advising self-employed restaurant clients on operational efficiency, menu development, and service standards. Conducted comprehensive analyses of restaurant workflows to enhance staffing and scheduling practices, resulting in improved floor management. Developed training programs for various staff levels and implemented compliance audits to ensure adherence to health codes and sanitation standards. Proven ability to analyze financial reports and point-of-sale data to guide strategic decisions that optimize profitability and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Freelancer Restaurant Consultant
Self employed
Varanasi
07.2022 - Current
- Advised self-employed restaurant clients on operations, menus, and service standards.
- Analyzed restaurant workflows to improve staffing, scheduling, and floor management.
- Developed training plans for managers, servers, and kitchen teams.
- Reviewed financial reports to guide pricing, purchasing, and labor controls.
- Coordinated vendor selection, inventory systems, and supply ordering processes.
- Designed opening procedures for self-employed restaurant concepts and relaunch projects.
- Audited dining rooms, kitchens, and back-of-house operations for compliance.
- Presented consulting recommendations to owners on branding, menus, and customer service.
- Analyzed point-of-sale system data to uncover trends in customer spending behaviors.
- Analyzed restaurant operations, identified areas for improvement and recommended solutions.
- Conducted research of industry trends, competitor analysis and market conditions.
- Consulted with chefs on recipe development, food safety protocols and kitchen organization.
- Advised clients on how to maximize profits through effective labor scheduling methods.
- Assisted with the development of business plans, budgets and staffing requirements.
- Assessed compliance with health codes, sanitation standards and other regulatory guidelines.
- Evaluated existing processes for efficiency improvements including workflow optimization.
Operation Manage in Restaurants Business
Gravity Infra promoter Pvt Ltd
04.2016 - 06.2022
- Oversee daily hospitality operations at Varanasi property.
- Manage staff schedules, shift handovers, and attendance records.
- Supervise guest service standards and complaint resolution.
- Control inventory, purchasing, and vendor coordination for operations.
Director
Marketing For You
07.2013 - 03.2016
- Directed marketing strategy for client campaigns at Marketing For You.
- Led cross-functional planning across brand, content, and digital teams.
- Oversaw client presentations and executive communication for Marketing For You.
- Developed campaign briefs, timelines, and creative direction for accounts.
Dept. Manager in Hyper Market
Bharti Retail Pvt. ltd
08.2011 - 06.2013
- Managed store operations for Bharti Retail private retail departments
- Supervised sales staff and daily floor activities
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Performed opening and closing duties as part of management team and handled cash management.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Restaurant Manager
Lite bite foods pvt ltd (baker st Airport)
04.2008 - 07.2011
- Managed daily restaurant operations at airport bakery outlet.
- Supervised front-of-house and kitchen staff schedules.
- Monitored food safety and hygiene compliance.
- Coordinated inventory control and stock ordering.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
Restaurant Manager
Kwality Group (chopstick Restaurant)
04.2007 - 03.2008
- Coordinated inventory control and stock ordering.
- Monitored food safety and hygiene compliance.
- Supervised front-of-house and kitchen staff schedules.
- Handled guest service issues and complaint resolution.
- Trained staff on service standards and procedures.
- Reviewed cash handling and daily closing reports.
GEM
Barista coffee company ltd
04.2006 - 04.2007
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Asst. Manager
Dominos pizza India ltd
09.2003 - 04.2006
- Managed staff scheduling, task allocation, and floor coverage during service hours.
- Supervised Domino's pizza India ltd store operations and daily shift coordination.
- Monitored food preparation standards, hygiene checks, and product quality controls.
- Trained team members on store procedures, safety rules, and service etiquette.
- Coordinated inventory checks, stock ordering, and supply replenishment.
- Supported store manager with compliance, audits, and operational follow-up.
Team Member
Pizza Corner Pvt Ltd
07.2001 - 06.2003
- Prepared pizzas, sides, and beverages following Pizza Corner Pvt Ltd service standards.
- Greeted customers and took orders at counter and phone.
- Assembled food items with correct toppings, sauces, and packaging.
- Operated point-of-sale system for billing and order entry.
- Replenished ingredients, supplies, and takeaway materials during shifts.
- Supported team members during rush periods and kitchen handoffs.
- Followed food safety, hygiene, and customer service procedures.
Education
B.A (pass) -
C.S.S. UNIVERSITY
10+2 (arts) -
C.B.S.E BOARD
pass -
C.B.S.E BORAD
Skills
- Strategic Planning
- Forecasting sales, planning and implementing policies / strategies for accomplishing growth and profitability norms establishing new units/outlets from scratch and supervising the activities ensuring they are in sync with organisational vision
- Profit Centre Operations
- Multi -Unit operation management
- Overseeing profit centre operations and accountable for increasing profitability and achieving business objectives within budgeted parameters
- Exploring new revenue streams for enhanced revenues and business growth
- Coordinating budgets, forecasts and reports & accordingly effectuating business plans to attain maximum sales as well managing contract negotiations & order fulfilment
- Manage daily operations of multi unit of company
- Handle event catering, conferences ,VIP functions and Institutional dining
- Operations
- Developing and implementing procedures, control systems for maintaining hygiene and quality standards
- Leading efforts for streamlining processes and generating cost savings in operations
- Planning menu for an expansive repertoire of menus, along with portion standardization and supervision of food preparation
- Handling all aspects of Kitchen management including monitoring food production and aesthetic presentation of food and beverages
- Implementing sales promotional strategies to increase the sales volume and achieving maximum customer satisfaction
- Ensuring profitability of operations and supervise all aspects of Kitchen management including menu-planning, monitoring food production to ensure compliance with quality & hygiene standards
- Coordinating with operating staff for upkeep of kitchen equipment in perfect working order
- Client Servicing
- Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality
- Delivering high-value services to upscale clients for exalting their satisfaction levels
- Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly
- Conduct monthly client review meeting
- Resolve escalations within defined timelines
- Support contract renewals and business retention
- Supply Chain Management
- Interfacing with vendors for all requisitions, re-stocking and inventory according to set standards
- Handling the procurement
- Personnel Management/Training
- Handling operational functions like staff briefings, creating the duty roster, shift management
- Organising and conducting practical and theoretical training programs, to enhance skills and motivational levels
- Of necessary equipment for the various departments
- Effective inventory planning for raw materials and spares, based on business requirements and utilisation forecasts
- Profit & Lose ownership
- Responsible for unit-wise P&L
- Monitor revenue, food cost, labour cost and gross margins
- Improve profitability through cost optimization
- Ensure budget adherence
- Inventory control
- Food safety
- Sales forecasting
- Budget management
- Vendor relations
- Customer service
- Quality control
- Team leadership
- Conflict resolution
- Problem solving
- Staff scheduling
Personal Information
Timeline
Freelancer Restaurant Consultant
Self employed
07.2022 - Current
Operation Manage in Restaurants Business
Gravity Infra promoter Pvt Ltd
04.2016 - 06.2022
Director
Marketing For You
07.2013 - 03.2016
Dept. Manager in Hyper Market
Bharti Retail Pvt. ltd
08.2011 - 06.2013
Restaurant Manager
Lite bite foods pvt ltd (baker st Airport)
04.2008 - 07.2011
Restaurant Manager
Kwality Group (chopstick Restaurant)
04.2007 - 03.2008
GEM
Barista coffee company ltd
04.2006 - 04.2007
Asst. Manager
Dominos pizza India ltd
09.2003 - 04.2006
Team Member
Pizza Corner Pvt Ltd
07.2001 - 06.2003
B.A (pass) -
C.S.S. UNIVERSITY
10+2 (arts) -
C.B.S.E BOARD
pass -
C.B.S.E BORAD