Hemant
Customer Service Representative
Gurgaon,Haryana
Summary
Caring and friendly customer service professional offering 4 years of experience resolving account and service concerns for customers. Skilled in handling multiple contacts at one time over chat and email channel. Always focused on providing customers a positive experience one can talk about.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Ienergizer IT Services
Noida, UP
06.2019 - Current
- Promptly handled over 60 contacts per day with average ASAT (Advisor Satisfaction Rate) of 88% and average handing time of 6 minutes per contact.
- Always exceeded given targets with positive approach.
- Actively monitored customer's account on AHUB Tool.
- Handled queries of mainly US and UK based customers.
- Meticulously checked customer's account for suspicious activities and helped them in keeping their account safe and secured.
- Always tried to give customers human touch and an experience they can share with their friends or family.
- Excellently mentored team of 19 people.
- Been part of training team for short period.
Customer Service Representative
Concentrix
Gurgaon, Haryana
07.2018 - 06.2019
- Solved customer's queries over chat for a retail process.
- Been very empathetic to customers for the loss of their time and money.
- Successfully exceeded the target of "Positive Response Rate" and "Average Handling Time"
- Handled customer's queries and accounts over the tool "CS Central"
- Of 52 "Fix Term Hired" people, was one of the three who got converted to "Full Time Employees" of company on the basis of excellent performance throughout the contractual term.
Education
Intermediate - Science
BMB Senior Secondary School
Gurgaon 04.2013 - 04.2014
Skills
- Customer Retention, Customer Satisfaction
Timeline
Customer Service Representative
Ienergizer IT Services
06.2019 - Current
Customer Service Representative
Concentrix
07.2018 - 06.2019
Intermediate - Science
BMB Senior Secondary School
04.2013 - 04.2014
Similar Profiles
ASHISH DEVRANIASHISH DEVRANI
Executive C.S at Ienergizer IT ServicesExecutive C.S at Ienergizer IT Services
Ayush MathurAyush Mathur
Quality Assurance Analyst at Ienergizer IT ServicesQuality Assurance Analyst at Ienergizer IT Services
DINKY GROVERDINKY GROVER
Senior Service Desk Executive at Ienergizer IT ServicesSenior Service Desk Executive at Ienergizer IT Services
Kumar SaurabhKumar Saurabh
Customer Care Executive at Ienergizer IT ServicesCustomer Care Executive at Ienergizer IT Services
Dirghaa BabberDirghaa Babber
Business Analytics Specialist at GartnerBusiness Analytics Specialist at Gartner