Hemant Katkar
Bpo Executive
Bangalore
Summary
Proven leader and effective problem-solver with a track record of inspiring teams and enhancing customer satisfaction at Cultfithealthcare Pvt Ltd. Skilled in inventory management and interpersonal communication, adept at resolving complex customer issues, and boosting loyalty. Achieved significant improvements in support efficiency and client satisfaction without exceeding a 10% budget increase.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Supervisor
Cultfithealthcare Pvt Ltd
06.2023 - 11.2024
- Assisted front-line personnel with delivering timely service to customers by expertly managing support needs
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction
- Inspired teams using motivational leadership style
Customer Service Representative
bundl technologiws
08.2021 - 07.2021
- Contributed to development of customer loyalty program, enhancing repeat business
- Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods
- Uphold company policies while ensuring customer satisfaction in all interactions
Customer Service Representative
first flight couriers ltd
07.2014 - 07.2019
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
- Determined charges for services requested, collected deposits and payments, or arranged for billing
- Collaborated with internal departments to find resolutions and conduct further research on customer account
Education
MBA - undefined
Presidency College
HyderabadSkills
Complex Problem-solving
Timeline
Supervisor
Cultfithealthcare Pvt Ltd
06.2023 - 11.2024
Customer Service Representative
bundl technologiws
08.2021 - 07.2021
Customer Service Representative
first flight couriers ltd
07.2014 - 07.2019
MBA - undefined
Presidency College
Similar Profiles
GAYATHRI DEVIGAYATHRI DEVI
Assistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTDAssistant of Regulatory Affair at VKL SEASONING PVT. LTD. / KEYA FOODS INTERNATIONAL PVT. LTD
Anum HasanAnum Hasan
Head of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) LimitedHead of Department -Software Project Management & Business Development at Appedology (Pvt.) Limited - New Name of Protégé Global (Pvt.) Limited
Thiyaga Lakshmi VellaiSamyThiyaga Lakshmi VellaiSamy
Senior Software Implementation Specialist at DigiSME Pvt Ltd (a) Majulah Info-Tech Pvt LtdSenior Software Implementation Specialist at DigiSME Pvt Ltd (a) Majulah Info-Tech Pvt Ltd