Hemant Krishna
IT Professional- Manager Systems Engineering
Bengaluru
Summary
Accomplished Leader Systems Engineering at Cisco Systems, showcasing expertise in driving customer value through strategic solution development and robust networking knowledge. Demonstrated leadership and emotional intelligence by mentoring teams and enhancing partner relationships. Achieved significant business outcomes by leveraging technical acumen and a deep understanding of industry trends.
Overview
23
23
years of professional experience
Work History
Leader Systems Engineering
Cisco Systems
11.2019 - Current
- Experience in developing local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
- Ability to drive relationships at multiple levels within customer accounts and understand customer's business model and help team identify an architecture and/or solution that provides return on investment
- Have sophisticated understanding of internet-working industry trends, including new products and solutions and advanced understanding of product and solution landscape and can articulate trade-offs between Cisco and competitor products
- Develop team members' capabilities in support of individual career goals and team objectives.
- Drive account and resource planning for region and actively collaborate with Sales Director/Regional Manager to track plans and course correct as necessary.
- Understand value of standard methodologies and apply methodologies and other tools to drive business results.
- Communicate clear vision and strategy for account that inspires and empowers team to implement within common framework.
- Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviours
- Translate Cisco's vision for future into compelling value proposition for team
- Build capabilities needed to deliver team's short and long term goals, including identification and development of strong pipeline of best talent from both internal and external pools.
- Support team members by providing transparency and information during organizational changes.
Solution Engineer- Channels
Cisco Systems, Inc.
04.2008 - 11.2019
- ● Solution Engineer focused on Technology Enablement and Practice Building across Partner Community.
- ● Acted as trusted Advisor and help develop technology plans tying it with various Business Initiatives for Partners.
- ● Worked with Cisco partners and colleagues (sales, CX, engineering), to position, demonstrate, and sell solutions that drive outcomes and customer value realization.
- ● identify my Partners /customers’ needs, demos/trials/PoVs, accelerate new opportunities, and lead solution lifecycle
- ● Managed a team of System Engineers across Distributors who are responsible for Pre-sales engagements across Commercial and SMB segments.
Presales Consultant
Ramco Systems
11.2006 - 04.2008
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Assisted in closing deals by addressing customer objections and demonstrating value of proposed solutions.
- Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
- Deliver technical expertise in the pre-sales process to help close sales opportunities with the client.
- Develop SOW and estimates and pricing for client proposals for Solution.
Network Engineer
Locuz Enterprise Solutions
11.2003 - 11.2006
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Primarily responsible for designing and deploying and Troubleshooting Networks across Campus and Datacenters.
- Also was responsible for Providing Pre-sales support at various stages of sales cycles
Customer Support Executive
Sitel India Pvt Ltd
01.2002 - 08.2003
- Responsible for delivering Remote Technical support for Specific US based Technical projects.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
Bachelor of Science -
Mithbhai College
Mumbai, India 04.2001 -
Skills
I am proficient in core fundamental networking knowledge and keep my skills and certifications up to date
I cultivate broad technical knowledge and articulate the value of Cisco’s portfolio of products and solutions
I know how to demonstrate the value of technology to my peers/teams
Power Skills: Emotional Intelligence, Communication, Leadership & Influence, Business Acumen, and Empathy
I maintain a career development plan, including mentoring and sponsoring my peers
Timeline
Leader Systems Engineering
Cisco Systems
11.2019 - Current
Solution Engineer- Channels
Cisco Systems, Inc.
04.2008 - 11.2019
Presales Consultant
Ramco Systems
11.2006 - 04.2008
Network Engineer
Locuz Enterprise Solutions
11.2003 - 11.2006
Customer Support Executive
Sitel India Pvt Ltd
01.2002 - 08.2003
Bachelor of Science -
Mithbhai College
04.2001 -
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