Hemant Kumar
RELATIONSHIP MANAGER
AHMEDABAD
Summary
Highly experienced Relationship Manager with a track record of successfully managing a portfolio of owner accounts and driving guest experience at various hotels. Proficient in Profit and Loss management, vendor management, people management, data orientation, and revenue management. Skilled in identifying and locating new hotels that meet OYO standards, negotiating deals, and providing end-to-end assistance to hotel owners.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Relationship Manager
OYO
03.2022 - Current
- Managed a portfolio of owner accounts to prevent churn
- Ensured cluster performance of Cx metrics and guest experience for bottom properties
- Managed daily operations and adherence to OYO guidelines for various hotels
- Led new initiatives to maintain great guest experience and resolve issues between property owners, customers, and internal team
Deputy Manager
Reliance Retail
03.2021 - 01.2022
- Supervised store staff and assisted with daily business operations
- Trained and motivated employees to meet sales goals and promoted sales by demonstrating merchandise
- Maintained store environment and ensured compliance with legal requirements
- Assisted with hiring and training new employees and supported other team members
Area Business Manager
OYO
12.2019 - 10.2020
- Managed multiple premium hotels and was responsible for Profit And Loss, Vendor Management, People Management, Data Orientation, and Revenue Management
- Promoted properties with low occupancy and drove day-to-day revenue activities for the region
- Received recognition as Best Employee of the Month (Nov-18) in the Operation Department and Best Employee of the Quarter (2018) for customer service, revenue increases, and Take Rate
Business Development Manager
OYO
05.2019 - 12.2019
- Maintained supply chain of hotels and focused on building and ensuring the penetration of the OYO SMART concept
- Identified and located new hotels that met OYO standards and met with hotel owners to encourage them to join OYO, proposing new business plans and negotiating deals
- Provided end-to-end assistance to hotel owners and strengthened relationships by handling grievances
Area General Manager
OYO
05.2017 - 05.2019
- Managed a list of hotels and was responsible for day-to-day quality audit and coordinating with the Business Development team to manage and execute training programs
- Took care of the hotel's overall business and revenue and the guest experience.
Duty Manager
PVR Cinemas
11.2013 - 03.2017
- Developed and implemented procedures for maintaining hygiene and quality standards
- Prepared reports for the cinema department and conducted competition analysis
- Handled operational functions such as staff briefings, duty rosters, and shift management
- Recognized as Best Duty Manager for June and September 2016 for high SPH, audit results, smooth operation, and customer service.
Assistant Manager
Jubilant FoodWorks Ltd
02.2013 - 08.2013
- Assisted in managing day-to-day operations and developing the restaurant team
- Analyzed sales, labour, inventory and controllable costs and took corrective action to meet targets
- Ensured facility and equipment were maintained to company standards and oversaw health and safety compliance
- Assisted in Profit & Loss management, maintained quality service and cleanliness, and conducted training for new crew
Associate Manager
Domino's Pizza
06.2011 - 12.2012
- Recruited and trained branch staff, created a fun and professional working environment
- Provided consistently high-quality product and service, liaised with senior management for marketing and business development
- Ensured health and safety and cleanliness standards, completed required classes, trained and cross-trained team members, represented the company in a professional manner
- Met and exceeded performance targets
Industrial Trainee
ITC Hotels
10.2009 - 03.2010
- 6-month industrial training in various departments: multi cuisine restaurant, housekeeping, front office, production
Education
Bachelor of Science (B.Sc) - Hotel Management & Catering Science, Service, Supply, Vendor
Bharathiar University
01.2008 - 01.2011
Skills
Customer portfolio management
Timeline
Relationship Manager
OYO
03.2022 - Current
Deputy Manager
Reliance Retail
03.2021 - 01.2022
Area Business Manager
OYO
12.2019 - 10.2020
Business Development Manager
OYO
05.2019 - 12.2019
Area General Manager
OYO
05.2017 - 05.2019
Duty Manager
PVR Cinemas
11.2013 - 03.2017
Assistant Manager
Jubilant FoodWorks Ltd
02.2013 - 08.2013
Associate Manager
Domino's Pizza
06.2011 - 12.2012
Industrial Trainee
ITC Hotels
10.2009 - 03.2010
Bachelor of Science (B.Sc) - Hotel Management & Catering Science, Service, Supply, Vendor
Bharathiar University
01.2008 - 01.2011
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