HEMANT KUMAR
NEW DELHI
Overview
7
7
years of professional experience
Work History
Deputy Manager
MUTHOOT FINANCE LTD
Delhi
02.2025 - Current
- Assisted in daily financial transactions and customer service operations.
- Supported branch management in implementing company policies and procedures.
- Coordinated staff schedules and provided training for new employees.
- Managed customer inquiries and resolved issues promptly and efficiently.
- Processed loan applications and maintained accurate records.
- Contributed to team meetings by sharing insights on operational improvements.
- Maintained records of all operational activities for future reference.
- Provided guidance and support to team members to help them achieve goals.
Territory Manager
HDB FINANCIAL SERVICES LTD
New Delhi
11.2022 - 02.2025
- Managed client relationships and addressed inquiries for HDB Financial Services.
- Conducted market analysis to identify potential business opportunities in the territory.
- Collaborated with sales teams to develop strategic plans and maximize outreach efforts.
Assistant Manager
Yes bank ltd
New delhi
11.2022 - 09.2024
- Assisted in managing daily operations and customer service at Yes Bank.
- Coordinated team activities to enhance service delivery and operational efficiency.
- Supported branch compliance with banking regulations and internal policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Established processes for monitoring customer satisfaction levels.
Assistant Manager
Kotak Mahindra Bank
New delhi
04.2021 - 11.2022
- Assisted in managing daily operations and customer service at Yes Bank.
- Coordinated team activities to enhance service delivery and operational efficiency.
- Supported branch compliance with banking regulations and internal policies.
Relationship Officer
Qusess corp ltd axis securities
New delhi
12.2018 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Summary
Dynamic professional with extensive experience at Muthoot Finance Ltd, excelling in financial transactions and client relationship management. Proven ability to implement policies and enhance operational efficiency through strategic planning and team coordination. Recognized for resolving customer inquiries effectively, contributing to improved satisfaction and team performance.
Education
CBSE
New Delhi , India Skills
- Financial transactions
- Customer service
- Loan processing
- Policy implementation
- Client relationship management
- Market analysis
- Strategic planning
- Team coordination
- Problem solving
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Deputy Manager
MUTHOOT FINANCE LTD
02.2025 - Current
Territory Manager
HDB FINANCIAL SERVICES LTD
11.2022 - 02.2025
Assistant Manager
Yes bank ltd
11.2022 - 09.2024
Assistant Manager
Kotak Mahindra Bank
04.2021 - 11.2022
Relationship Officer
Qusess corp ltd axis securities
12.2018 - 12.2021
CBSE