HEMANT KUMAR MONDAL
Summary
Experienced in customer support and global service delivery, skilled Customer Service Specialist with a proven track record. Expertise in fast learning, mediation, negotiation, leadership, and multitasking. Holds a Bachelor's degree in Hospitality and Hotel Administration. Eager to excel as a Sr. Customer Service Associate. Exceptional performance recognized through employee of the month awards and multiple leadership appreciations. Excited to contribute skills and thrive in any team or process assigned. Passionate about securing a responsible career opportunity to fully utilize training and skills for significant contribution to company's success.
Overview
6
6
years of professional experience
Work History
Associate
Crizac Ltd
06.2024 - 10.2024
- Served as an Associate at Crizac Ltd, where I contributed to the team's success by effectively fulfilling responsibilities and tasks
- Demonstrated strong attention to detail and the ability to adapt to new challenges, ensuring high-quality performance
- Collaborated with colleagues to achieve team goals and deliver exceptional service to clients
Concession Abuse Prevention Associate(CONTRACTUAL)
Amazon
09.2023 - 03.2024
- Worked in the Concession Abuse Prevention Team as part of the Customer Support division at Amazon
- Played a key role in identifying and preventing fraudulent activities, ensuring a secure and trustworthy customer experience
- Utilized strong communication and problem-solving skills to address customer concerns and provide effective solutions
- Collaborated with team members to identify and address potential issues, contributing to a proactive and vigilant work environment
Customer Service Associate (CONTRACTUAL)
Amazon
05.2022 - 04.2023
- Provided exceptional customer service and support as a Customer Service Associate at Amazon
- Addressed customer inquiries, resolved issues, and ensured customer satisfaction
- Demonstrated strong communication and problem-solving skills to effectively meet customer needs and contribute to a positive customer experience
- Collaborated with team members to ensure smooth operations and exceed customer expectations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Industrial Trainee
Holiday Inn Kolkata Airport
07.2018 - 06.2019
- Worked as a trainee in Holiday Inn Kolkata Airport
- Gained Knowledge in all the four core departments which were Front office, Production, Service and Housekeeping
Education
Class 10 -
Garia Vidhyabhavana South
Kolkata, IndiaClass 12 - Commerce
The Bhawanipur Education Society School
Kolkata, IndiaB.Sc - Hospitality And Hotel Administration
Gurunanak Institute of Hotel Management
12.2020
Skills
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Problem Solving
- Leadership
- Multitasking
- Time management
- Teamwork and coordination
- Adaptability and flexibility
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hobbies and Interests
- Cooking
- Art and craft
- Painting
- Listening to Music
- Traveling
- Photography
Personal Information
Date of Birth: 08/04/96
Timeline
Associate
Crizac Ltd
06.2024 - 10.2024
Concession Abuse Prevention Associate(CONTRACTUAL)
Amazon
09.2023 - 03.2024
Customer Service Associate (CONTRACTUAL)
Amazon
05.2022 - 04.2023
Industrial Trainee
Holiday Inn Kolkata Airport
07.2018 - 06.2019
Class 10 -
Garia Vidhyabhavana South
Class 12 - Commerce
The Bhawanipur Education Society School
B.Sc - Hospitality And Hotel Administration
Gurunanak Institute of Hotel Management
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