Hemant B More

• Analyzed business needs while soliciting customer feedback for process improvements.
• B2b Business Development
• UAE Visa Process set up ( Sponsorship)
• Served customers and followed outlined steps of service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Monitored company inventory to keep visa approvals and databases updated.
• Worked flexible hours; night, weekend, and holiday shifts.

• Setting up tele-sales process for Indian market – B2C and B2B
• Content Improvement, new business channel development with OTA business
• OTA – Airline business management
• Implementation and Liaison with technology partner for E-commerce Online platform
• Tie up with travel allied service provider like Airlines, Consulates - visa, hotel chains, foreign exchange provider etc. and get negotiated rates in benefit of organization
• Setting VISA – Online and Offline process to improve enlarged productivity
• With improvised process achieved 96.4% more productivity with same manpower
• Responsible for contacting with various partners like Airlines, Hoteliers, Auxiliary Products
• DSR implementation for Sales and Implant team.
• Staff Motivation, Identify training requirement, Recruitment of right profile of employees
• Budgeting, Administration, Expenses control as per norms, Implementation and monitor statutory compliance and receivable management
• Collate and analyze MIS in prescribed format
• Recovery of runaway - Overstay cases ( UAE Visa)

• Capsilon US based Newly launched – Start Up - Travel Company, Travel Technology Implementation.
• Product Development: AI and UI team handling along with product manager for upcoming tour management portal
• Successfully selection, training and handling team in Pune and Warsaw – Poland
• Implementation and Liaison with technology partner for E-commerce Online platform
• Responsible for global contacting with various partners like Air BnB, Hoteliers, HRS.
• Setting up sales process for Global market
• Staff Motivation, Identify training requirement, Recruitment of right profile of employees
• Budgeting, Administration, Expenses control as per norms, Implementation and monitor statutory compliance and receivable management
• Collate and analyze MIS in prescribed format.

• Managing the operations from various aspects- Sales targets, accounting, Refunds, Reservation & Ticketing
• Successfully activated HMA Online Travel Portal.
• Drive operations to resolve customers issues by ensuring the corrective & preventive actions
• Implementation and Liaison with technology partner for E-commerce Online platform
• Responsible for stabilizing the HMA and existing clientele with communication skill and SLA satisfaction.
• Served instrumental role in organizational transformation and implementation and participated in 3 successful large-scale corporate restructurings
• Sales enhancement. Tapped new corporate clients
• Handled large MICE movement (Ticketing & Visa) to domestic and international destination.
• DSR implementation for Sales and Implant team.
• Staff Motivation, Identify training requirement, Recruitment of right profile of employees,
• Budgeting, Administration, Expenses control as per norms, Implementation and monitor statutory compliance and receivable management
• Collate and analyze MIS in the prescribed format.
• Travel to, and represent HMA at various exhibitions

• Handling team in Travel process: Ticketing, Refund Process FSC and LCC, Visa Process, Corporate Invoicing, ADM / ACM processing, Credit notes, Forex Cards, MICE ticketing
• Client Interaction: Daily, weekly and Monthly
• B2b / B2e / MICE / FIT / GIT Sales achievement on day-to-day basis.
• Updating team performance to client with various deck and performance SLA
• Investigating ticket /hotel status with regards to Invoices
• Manage effective delivery / conversion within prescribed timelines (Retention, renewal, refund, Changes, reconciliation etc.)
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills. Attended staff development meetings and workshops and applied information from those events into daily activities. Review Service performance of staff
• Responsible for business profitability & growth
• Conducting Product training for new agents and regular briefing
• Achieving targets, productivity & Quality Parameters
• Handling a team of 120 back-office agents
• Reason for Leaving: Process shut down

• Managing whole branch from various aspects- Sales targets, accounting, BSP payments, Refunds, Reservation & Ticketing
• Responsible for stabilizing branch and existing clientele with communication skill and SLA satisfaction.
• Sales enhancement. Tapped huge corporate clients
• Amadeus and Galileo Segment performance. Ticketing / Refunds / EMD process.
• DSR implementation for Sales and Implant team.
• Staff Motivation, Identify training requirement, Recruitment of right profile of employees,
• Budgeting, Administration, Expenses control as per norms, Implementation and monitor statutory compliance and receivable management
• Maintain ISO standards as per Quality Assurance work manual and set up guidelines Implementation and Liaison with technology partner for E-commerce Online platform

• Created a comprehensive network of B2C & B2B clients
• Responsible for extending business in western India and around MIDC area currently dealing with more than 900 portal agents and added few corporate. Volume 6.5 Cr. Per month appx. From Goa, Gujarat and Maharashtra.
• Responsible for biz. Acquisitions / contracting with IATA and Non – IATA Travel agents (Corporate Travel Management Houses)
• Introducing TSI as travel services provider to corporate houses in western India.
• Monitoring and implementing payment process from travel agents as per contracted terms and credit facilities.
• Tie up with Portal owners for expansion of white labeling business.
• Licensing for new locations – IATA and other documentations. (Pune office processed)
• Opened 2 branches in 50days with Mr. Chug inputs. (Mumbai and Pune)

• Responsible for contracting with IATA and Travel agents ( Corporate Travel Management Houses)
• Monitoring payment process from travel agents as per contracted terms and credit facilities.
• Major B2b signing up in Western India for Airline Sales
• Credit Approvals
• Post Sales relationships

• Registered Private Limited company in Bangkok with Tourism Authority of Thailand
• Responsible for extending business in India – Western India States
• Responsible for contracting with Travel agents and Corporate Houses
• Designing of operation process for passenger handling and monitoring same for vendor, customer satisfaction.
• Creating revenue opportunities for 1Ace through new channels and B2B distribution.
• FIT / GIT / MICE biz. With Corporate Houses in Maharashtra and Gujarat.

• Responsible for contracting components (Air, Hotel, Car, Cruise, Resorts and other travel related segments) of products from Pan Asia region.
• Responsible for creating value through margins and free inventory and to achieve value targets in terms of number of hotels contracted, free inventory, discounts.
• Responsible for contracting attractive rates with airlines and hotels.
• Designing of operation process for call center and monitoring same for vendor, customer satisfaction.
• Creating revenue opportunities for Voyages through new channels and B2B distribution
• Monitoring call center operations as per derived SLA.
• Monitoring payment process to vendors as per contracted terms and credit facilities.
• Develop Voyages TV as bulk buyer with in India and International markets.

Details available on requirement

Details available on requirement