Hemant Rajpurohit
Operations Manager, K12 techno services Pvt Ltd
Jodhpur
Summary
An Operations Manager leads a branch, overseeing daily operations, team performance, and strategic planning. They manage budgets,P&L optimize workflows, ensure quality standards, and drive continuous improvement while maintaining client relationships and achieving organizational goals. Motivated and accomplished professional with a track record of 3 years in customer retention and support management, eager to take on a challenging position as a Retention & Sales Manager. I aim to utilize my skills and experience to enhance customer satisfaction and propel revenue growth building strategies. Successfully driven high impact customer facing metrics like NPS/ DSAT/ FTR.People management experience over tenure of ~3 years, have managed a team size of more than 50+ employees.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Operations Manager
K12 techno services Pvt Ltd
01.2024 - Current
- Handling biggest premium branch of Bangalore
- Managing P&L, operations for Bangalore branch while leading a team of 150 employees across sales, marketing, accounts, and store operations
- Driving 38 CR revenue growth through strategic, sales initiatives and marketing campaigns in K-12 education sector
- Overseeing financial operations including budgeting, forecasting, and expense control while maintaining quality standards
- Building and maintaining relationships with educational institutions and stakeholders to ensure business growth
- 15 % net growth of revenue throughout the year and yearly student retention increasing to 94%
- Top performing manager cross pan INDIA, From last 2 month continually as increase revenue to 8 CR Annually
Retention Manager
Think & Learn Pvt Ltd
08.2022 - 01.2024
- Orchestrated a remarkable surge in a pilot model for a non-confirmed order elevating them from 18% to an impressive 47%
- Proactively addressed customer concerns by understanding their issues and aligning solutions with company policies and customer requirements
- Made in increase in company cash-flow by increasing percentage from 15% to 40%
- Organized training plans for 100+ employees
- Created efficient salesforce reports & dashboards, boosting employee’s efficiency and output metrics by 48%
- Ensured proper P&L, end-to-end program management, forecasting, day-to-day operations & Stakeholder engagement
- Collaboration with MIS (Management Information System) Team
- Worked in MIS Team to build & enhance organization data & reports. Created various Excel &Gdocs reports for presenting information to stakeholders for concise explanation of revenue.
- Produced Weekly & Monthly Reports to Increase revenue and Includes RCA for better enhancement of data.
- Made Strategies & Dashboards for Stakeholders to understand the Current FTE reports & Forecasting reports for better results
Business Development Manager
Think & Learn Pvt Ltd
02.2022 - 08.2022
- Oversight of a team of 18 sales associates, delivering comprehensive training and constructive feedback to optimize their performance and attain sales targets
- Leadership role in steering two sales teams, each comprising 35 members, to consistently meet and exceed assigned sales targets through effective management and strategic guidance
- Accomplished a notable revenue milestone, generating INR 5.5 Crores during 6 month tenure, attesting to a results-driven approach and financial acumen
- Demonstrated consistent success by achieving a minimum of 30-35 unit sales per week, showcasing a commitment to sustained high-level performance
- Adaptability in navigating diverse lead sets and models, strategically enhancing team productivity and contributing to the overall success of sales initiatives
Business Development Executive
Think & Learn Pvt Ltd
02.2021 - 02.2022
- Direct Sales and Inside Sales Experience
- Achieved and maintained an 85% customer retention rate
- Enhanced customer service, resulting in an improved customer satisfaction rate
- Generated revenue exceeding 1.3 CR within 12 months
Outreach and Partnership Manager
Yougami
09.2020 - 02.2021
- As a part of Founding team managed a successful startup aimed at revolutionizing education through the ekslate platform
- Successfully on boarded 15 schools onto the ekslate platform, showcasing persuasive communication and negotiation skill
- Actively engaged with schools to forge collaborations and partnerships, fostering mutually beneficial relationships
- Orchestrated various events and initiatives to raise awareness and promote the startup's mission.
Operations Project Manager
Sitare Foundation
08.2018 - 12.2020
- Led and managed a team of 15 individuals in organizing various initiatives and events aimed at enhancing education opportunities for underprivileged students Orchestrated district-level examinations specifically tailored for economically disadvantaged students, providing them with equal opportunities to showcase their academic powers.
- Fostered partnerships and collaborations with numerous schools, aiming to create a supportive network for educational development
Education
B.Tech - Mechanical Engineering
JIET Group of Institutions
Jodhpur, India 04.2001 - 01.2017
Skills
People Management
Public Relations
Data Management
Customer Retention
Business Strategy
Business Acumen
Operations management
Problem-solving
Customer service
Process improvement
Staff management
Organizational management
Operational efficiency
Business development
Planning and implementation
Strategic planning
Workflow optimization
Client relationships
Customer relationship management
Operations oversight
Data management
Budgeting and forecasting
Process flows
Personal Details
- Name – Hemant Rajpurohit
- Father Name – Padam Singh
- DOB – 15 Aug 1997
- Education – B.tech
- Marital status – Married
- Village – Kharia khangar
- Jodhpur Contact – 8766062287
Timeline
Operations Manager
K12 techno services Pvt Ltd
01.2024 - Current
Retention Manager
Think & Learn Pvt Ltd
08.2022 - 01.2024
Business Development Manager
Think & Learn Pvt Ltd
02.2022 - 08.2022
Business Development Executive
Think & Learn Pvt Ltd
02.2021 - 02.2022
Outreach and Partnership Manager
Yougami
09.2020 - 02.2021
Operations Project Manager
Sitare Foundation
08.2018 - 12.2020
B.Tech - Mechanical Engineering
JIET Group of Institutions
04.2001 - 01.2017
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