Hemant Sharivastava

● Handling 12-14 branches for Branch operations with a team of 12 Branch Operations Managers .

● Quarterly Visit the assigned branch to conducting review and further publishing their reports to management.

● Review of compliance closure shared by the branches .

● Review of operational MIS's and pendency and further closure the same within TAT.
● Review of Branches to operational health improvement and minimize the operational risk .
● Possess in-depth understanding of handling various products and processes of branch banking.

• Branch Banking Operations, MIS & Process Management
• Smooth Roll-Out of SFB branches in the Region .
• Oversee branch operations and ensure regulatory and process compliance of the Region.
• IT, infrastructure, security, secured stationary (operations), unsecured stationary (Admin) and housekeeping .
• KYC & account opening training to the Field and Branch staff .
• Ensuring product awareness among operations team to enable them to handle a walk-in customers .
• TAT adherence for all branches transactions, grievance redressal and customer queries .
• Branch level risk & compliance reporting for cluster and reporting to Regional ORM & Compliance manager as per timelines .
• Ensuring that the Branch Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations .
• Accountable for coordination of audits and closure of audit findings within timelines.
• Quarterly Visit at Branches for review and timely submission of Report .
• Concurrent Audit of high risk branches .
• Customer Committee Meeting and their Implementation as per process.
• AML Alert and their closure within TAT.

• Adherence to TAT and SLAs for all operations activities .
• Accountable for accurate cash management and tallying of accounts in the system with the help of CSO / MO .
• Ensure compliance of end of day branches reconciliation and Oversee maintenance of overall branch ambience infrastructure as per HO / RO guidelines Oversee branches administration activities including coordination with IT .
• Oversee ATM operations, cash loading into on-site ATMs and escalate to Regional ATM executives .
• Ensure process level compliance through accurate document collection from customers and adherence to RBI regulations around KYC, AML, operational risk, customer service, etc.
• For smooth transactions Act as Custodian, manage storage and activity of retrieval of vouchers .
• Generation and Checking and preservation of Reports and Misc
• Lockers Management .

• Looking for Risk & Compliance at Assigned Areas .
• Responsible for Surprise audit to BO / BCs in the Assigned Areas .
• Complaint Management and their appropriate solutions digitally to the customers.
• KYC Verification and account closure digitally.

• Products Handled
• Liabilities: - CASA, FD, RD
• Assets : - Auto Loan, Personal Loan, Gold Loan, Agri Loan , OD , CC , Working Capital Finance etc
• Fee Products: - LI, Mutual Fund, Inward & outward Remittance, Solvency Certificates etc
• Proficient in smooth processing of both inward and outward clearing
• Interfacing with clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention
• Effectively maintaining the TAT specified for the task as per quality for enhanced customer satisfaction level
• Maintaining relations with customers to cross sell liabilities, assets and third-party products .
• Review registers/ files/documents/reports required for smooth functioning of day-to-day transactions and facilitate audit
• Adherence of KYC and AML policy by monitoring RCU alerts and legal cases
• Verification of cash, cheque transfer, inward & outward clearing, cash vouchers