Results-driven professional with over 13+ years of experience in the Telecom Industry. Proven expertise in VoIP, SIP and Telecom Server Technologies, voice network profile. Professional Voice Network Engineer with a proven background of industry design and vendor Experience. Adept at Voice network design architecture and implementation. Seeking a challenging role to contribute skills and Knowledge to a dynamic team.
Hi, I’m
Hemant Sharma
VoIP Engineer
Bengaluru
Summary
Overview
15
years of professional experience
4
years of post-secondary education
Work History
Brillio Technologies Pvt. LtdBengaluru
Tech Specialist Telephony
04.2023 - Current
Job overview
- Led team responsible for designing and implementing VoIP solutions, resulting in increased efficiency and cost savings
- Managed and maintained VoIP, SIP and Telecom Server, ensuring seamless communication services for clients
- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues, enhancing customer satisfaction
- Implemented SIP protocols to enhance call routing and reduce call drop rates, improving overall network performance
- Designed and executed system upgrades, resulting in enhanced functionality and improved user experience
- Provided technical training to junior engineers, contributing to their professional development
- Performing operations troubleshooting and support of network voice and data devices and circuits
- Provided Installation guidance and training for customer-based products that required additional steps to be taken by Purchaser
- Identified, troubleshot and repaired common problems with telephone, cabling and voicemail equipment.
- Completed troubleshooting and diagnostics on company resources.
- Improved systems with addition of new features and infrastructure.
- Presented business leaders with ROI estimations to drive project planning.
- Installed system updates to address vulnerabilities and reduce security issues.
- Developed technical requirement documentation for new software products.
- Conducted regular reviews of operations and identified areas for improvement.
- Implemented and integrate all asterisk server with Homer for monitoring traffic monitor.
- Receive and address error escalations of VoIP network through ticket system, troubleshoot issues in timely and accurate manner.
- Working on Service Quality Management.
- Analysis of voice data of various applications.
- Working on SIP, PRI, FXS/FXO technology.
- Understanding of PRI, SIP signaling – new build and Troubleshooting.
- Installed, and maintained telephone systems and other voice Communications systems including enhanced and unified voicemail systems.
- Performed moves, additions and changes of telecommunications services and equipment.
- Diagnosed trouble on T-1 circuits; ISDN/PRI, ISDN/BRI, E M TIE, DID, troubleshoot IP telephony issues.
- Troubleshoot VOIP and other converged technologies issues.
- Integrated, installed, and tested complex telecommunications systems in accordance with applicable standards.
- Maintain documentation of UC environment and operational Procedures.
- Support IVR Web Services (design, test, release and support).
- Support Integration to Twilio Voice and Message API.
- Produce fully functional IVR Web Service writing clean code.
- Gather specific requirements and suggest solutions.
- Support writing of UI tests to identify malfunctions.
- Troubleshoot and debug to optimize performance.
US4 Business Solutions Private LimitedGurugram
VoIP Engineer
12.2022 - 04.2023
Job overview
- Assisted Technical Support staff with installation and repair of Voice network equipment
- Providing quality remote support for leading VoIP telecom provider for business and SOHO
- Troubleshoot and resolve issues with VoIP routes, Voice network and Voice devices
- Effectively Troubleshoot and resolve technical VoIP software and hardware issues
- Commended for outstanding technical support and customer relationship building that led to successful securing of contract
- To help train new hires and seasoned technicians on Broad Works PBX, VoIP switch platform Administration to ease transition of service provider merger
- Adaptation and deployment of VoIP telephony systems and Technological consulting of customer
- Users support
- Trained to customer telecom engineers to work in Asterisk support
- Conducted on-site customer training for end users for newly installed Unified Communications systems
- Installed and serviced all types of telephone equipment at both corporate and regional offices
- Designed and built Linux based Asterisk VOIP PBX which provides plug and play telephone service to all remote range sites and mobile units
- Deployment of different open-source solutions for Asterisk (ViciDial, FOP) and developing and expanding of them functionality in accordance to company's needs
- Provided technical assistance to third-party and client operational staff.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Collaborated with vendors to identify best options for optimizing network performance.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
Corrz Technolosolution Pvt. LtdNoida
Telephony Specialist
01.2022 - 12.2022
Job overview
- Installing/configuring and troubleshooting of telephony systems: Asterisk, FreePBX, FusionPBX platform
- Deployment of different open-source solutions for Asterisk and developing and expanding of them functionality in accordance with company’s needs
- Worked with Sales and Support to provide post-sale deployment and installation for Telecommunications services
- Performing operations troubleshooting and support of network voice devices and circuits
- Planning and implementation of backup storages
- Creation and presentation offers for customers
- Adaptation and deployment of VoIP telephony systems
- Technological consulting of customers
- Corporate distributed network planning and implementation
- Development of automatic configuration deployment
- Training and supporting of junior system and support administrators
- Customer/Users support
- Creating documentation of developed solutions
- Performed VOIP sector configuration and service administration
- Answered and resolved helpdesk customer support tickets
- Maintained regular service for VOIP design architecture and implementation
- Monitored and updated Asterisk based PBX system as needed
- Multi-task, be detailed oriented while meeting tight deadlines under pressure
- Able to work independently and follow process with minimal supervision
- Implemented and integrate all asterisk server with Homer for monitoring traffic monitor
- Multi-task, be detailed oriented while meeting tight deadlines under pressure
- Able to work independently and follow process with minimal supervision.
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Developed and implemented systems to track customer feedback and satisfaction.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Allience TechnologiesJaipur
Senior Voice Engineer
05.2016 - 12.2021
Job overview
- Performing operations troubleshooting and support of network voice and data devices and circuits
- Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
- Practices telephony asset management, including management of component inventory and related documentation and technical specifications information
- Collaborate with internal and external subject matter experts, including line of business, business technology teams, Operational support teams, various technology organizations, and vendors to develop and support implementation of Collaboration solutions
- Perform analysis and diagnosis of complex voice and data network issues
- Work and collaborate with project and operational teams, and 3rd party vendors
- Project team member involved in design and deployment of Cisco Call Manager solutions and IPT Deployments
- Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
- Working technical knowledge of VoIP operating systems (Cisco, Asterisk PBX)
- Knowledge of Call Manager 12.x, Cisco Unity, Cisco Meeting Management
- Watches industry trends and developments, both direct or through third parties, to ensure company is aware and educated on emerging technologies
- Work and collaborate with project and operational teams, and 3rd party vendors
- Provides strategic technical solution, installation, and configuration of all IP-based telephone systems/services
- Serves as subject matter expert and is responsible for all aspects of IP-based telephone systems for enterprise voice Network
- Performed VOIP sector configuration and service administration
- Answered and resolved helpdesk customer support tickets
- Maintained regular service for VOIP design architecture and implementation
- Monitored and updated Asterisk based PBX system as needed
- Multi-task, be detailed oriented while meeting tight deadlines under pressure
- Able to work independently and follow process with minimal supervision.
OyeTel Telecommunications Pvt LtdNew Delhi
Asst. Manager Technical
07.2013 - 04.2016
Job overview
- Worked with Sales and Support to provide post-sale deployment and installation for Telecommunications services
- Provided Installation guidance and training for customer-based products that required additional steps to be taken by Purchaser
- Advised management of improvements arising from customer feedback during post Sale installation and user-interaction Experiences
- Responsible for providing technical service and support for customer and installers
- Managing and handling cloud PBX servers
- Managing windows 2003, 2008, 2012 AD & Exchange Servers
- Hands on experience in Asterisk based IP PBX for dial-plan for handling IVRs, calls broadcast & call conferencing
- Experience in Asterisk based IP PBX Development, Application Maintenance and Operation support
- Analyze existing voice networks and recommend solutions based on requirements
- Provide performance engineering and optimization, knowledge transfer and mentoring
- Responsible for engineering, configuration, maintenance, and upgrade of companies Voice over IP (VoIP) deployment, Supporting applications and network hardware
- Receive and address error escalations of VoIP network through ticket system, troubleshoot issues in timely and accurate manner.
- Assessed expected technical challenges and developed proactive solutions.
- Organized system operating procedures to strengthen controls.
Click2Dialer LtdJaipur
Voice Technical Lead
06.2009 - 12.2010
Job overview
- Complete Asterisk (FreePBX / Elastix / IPPBX) configuration and customization for call Centers Inbound / Outbound strategies
- Monitoring traffic on Virtual Servers/Dialer and VOS3000 (VoIP) Switch
- Answered and resolved helpdesk customer support tickets
- Provides training to Client operations team members
- Create Asterisk solutions that will seamlessly integrate with legacy and strategic Technologies (i.e., IVR, Call Recording, Reporting, CTI Hardware)
- Advanced knowledge of Asterisk PBX.
Futuristics (I) Pvt. LtdJaipur
Network Executive
03.2008 - 06.2009
Job overview
- Managing entire network & hardware infrastructure of Organization, Maintaining LAN & WAN, installation of LAN set-up, maintaining
- Installation and configuration of VoIP equipment like Cisco ATA 186
- Network Operation Centre support for remote and client end to give 2nd level technical support
- Configuring various systems and OS and assisted with full software support
- Assembling of new systems, repair, diagnose and refurbish computers and laptops
- Tasks also included repairing and troubleshooting any kind of hardware or software
- Problems including shouldering and refurbishing of desktops, laptops, modem and other used equipment’s
- Preparing MIS for all troubleshooting with client and remote end system with router at EOD.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Raj Networking InstituteJaipur
CCNA (Cisco Certified Network Associates- Theoretical and Practical Study Only) in from Certification
01.2007 - 02.2007
University Overview
Raj Networking InstituteJaipur
MCS/MCSA (Microsoft Certified System Administrator) ID (5792528 from Certification
06.2006 - 08.2006
University Overview
Raj Networking InstituteJaipur
RHCE (Red Hat Enterprise Linux 4.0 – Theoretical and Practical Study Only)
10.2007 - 11.2007
University Overview
University of RajasthanJaipur
B.A Graduate
04.2002 - 04.2005
University Overview
Rajasthan Board of Secondary EducationJaipur
High School Diploma
04.2001 - 04.2002
University Overview
Skills
Strong problem solving abilities with track record of resolving complex technical issues
Availability
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Timeline
Tech Specialist Telephony
Brillio Technologies Pvt. Ltd
04.2023 - Current
VoIP Engineer
US4 Business Solutions Private Limited
12.2022 - 04.2023
Telephony Specialist
Corrz Technolosolution Pvt. Ltd
01.2022 - 12.2022
Senior Voice Engineer
Allience Technologies
05.2016 - 12.2021
Asst. Manager Technical
OyeTel Telecommunications Pvt Ltd
07.2013 - 04.2016
Voice Technical Lead
Click2Dialer Ltd
06.2009 - 12.2010
Network Executive
Futuristics (I) Pvt. Ltd
03.2008 - 06.2009
Raj Networking Institute
RHCE (Red Hat Enterprise Linux 4.0 – Theoretical and Practical Study Only)
10.2007 - 11.2007
Raj Networking Institute
CCNA (Cisco Certified Network Associates- Theoretical and Practical Study Only) in from Certification
01.2007 - 02.2007
Raj Networking Institute
MCS/MCSA (Microsoft Certified System Administrator) ID (5792528 from Certification
06.2006 - 08.2006
University of Rajasthan
B.A Graduate
04.2002 - 04.2005
Rajasthan Board of Secondary Education
High School Diploma
04.2001 - 04.2002
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