Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hemant Singh

Hemant Singh

Kanpur

Summary


Professional logistics specialist prepared for vehicle transportation roles, with extensive experience in managing transportation schedules and vehicle deliveries. Consistently ensures timely and safe transport while maintaining high standards of operational efficiency. Known for teamwork and adaptability, with key skills in route planning and vehicle handling.

Overview

7
7
years of professional experience

Work History

Flipkart Limited

Line Haul Executive
08.2024 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Delhivery Limited

Team Leader
06.2021 - 07.2024
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.

Ecom Express Private Limited

Exceutive Last Mile
01.2018 - 06.2021
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Master of Arts - Regulatory Affairs

P.P.N. Collage
Kanpur, India
05-2015

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Data entry
  • Dependable and responsible
  • Microsoft office
  • Computer skills

Languages

Hindi
Beginner (A1)
English
Elementary (A2)

Timeline

Flipkart Limited

Line Haul Executive
08.2024 - Current

Delhivery Limited

Team Leader
06.2021 - 07.2024

Ecom Express Private Limited

Exceutive Last Mile
01.2018 - 06.2021

Master of Arts - Regulatory Affairs

P.P.N. Collage

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Hemant Singh