Hemant Tiwari
Jaipur
Summary
Dynamic Territory Sales Manager with a proven track record at Aadhar Housing Finance Ltd, excelling in business development and client relationship management. Expert in implementing sales strategies and leading teams to achieve targets. Skilled in market research, driving growth, and fostering strong client connections to enhance service delivery and satisfaction.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Territory Sales Manager
Aadhar Housing Finance Ltd
Jaipur
11.2025 - Current
- Developed relationships with clients to understand their housing finance needs.
- Managing team of seven employees with Relationship Manager and Sales Manager
- Sourcing business through connectors
- Conducted market research to identify potential sales opportunities in the territory.
- Presented housing finance products to prospective clients during meetings and events.
- Monitored competitor activities and market trends to inform sales strategies.
- Prepared weekly and monthly reports on sales performance against targets.
Branch Manager
Aditya Birla Capital Ltd.
Jaipur
08.2024 - 11.2025
- Managed daily branch operations to ensure smooth workflow and service delivery.
- Managing team of Relationship manager and sales manager
- Sourcing business through DSA and connector
- Developed and trained staff on customer service best practices and sales techniques.
- Oversaw compliance with company policies and regulatory requirements in all processes.
- Managed staff scheduling, hiring and training processes.
Branch Sales Manager-Mortgage
ICICI Bank
Kishangarh
01.2024 - 08.2024
- Managed daily branch operations to ensure smooth customer service delivery.
- Team handling role with 7 branches of Kishangarh region.
- Sourcing through branch channel and connectors
- Trained and mentored staff to improve sales techniques and customer engagement.
- Developed and implemented sales strategies to enhance product offerings.
Territory Manager
Mahindra Rural Housing Finance Ltd
Jaipur
08.2022 - 12.2023
- Managed loan origination and approval processes for affordable housing clients.
- Team handling role of 5 branches
- Sourcing business through DSA Channel
- Developed relationships with local builders and DSA to enhance business
- Conducted market analysis to identify potential areas for business growth.
- Resolved client inquiries and concerns to ensure satisfaction and retention.
Manager Operations
Fusion Microfinance Ltd.
Jaipur
12.2021 - 08.2022
- Day to day operation of secured and unsecured business.
- Managed entire end to end process of secured and unsecured loan.
- Managed daily operations to ensure efficient service delivery.
- Coordinated training sessions for staff on microfinance products.
- Implemented customer feedback processes to improve services.
- Monitored staff performance and addressed issues.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Deputy Manager- Affordable Housing
Mahindra Rural Housing Finance Ltd
Jaipur
07.2017 - 12.2021
- Managed team operations to ensure efficient loan processing and customer service.
- Developed training materials to enhance employee knowledge and skills.
- Oversaw compliance with financial regulations and internal policies.
- Provided guidance and support to team members to help them achieve goals.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Internal Control and Operations
Janalakshmi Financial Services Ltd
Jaipur
11.2013 - 07.2017
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Education
MBA - Operations Management
Jaipur National University
Jaipur 05.2016 - 09.2017
Bachelor of Arts - Political Science
University of Rajasthan
Jaipur, India 06.2009 - 05.2011
Diploma - Computer Science
Birla Technical Training Institute
10.2003 - 05.2006
Agarwal Senior Secondary School
JaipurSkills
- Business development
- Mortgage Operations
- Client relationship management
- Sales strategy implementation
- Market research
- Team leadership
- Team building
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Territory Sales Manager
Aadhar Housing Finance Ltd
11.2025 - Current
Branch Manager
Aditya Birla Capital Ltd.
08.2024 - 11.2025
Branch Sales Manager-Mortgage
ICICI Bank
01.2024 - 08.2024
Territory Manager
Mahindra Rural Housing Finance Ltd
08.2022 - 12.2023
Manager Operations
Fusion Microfinance Ltd.
12.2021 - 08.2022
Deputy Manager- Affordable Housing
Mahindra Rural Housing Finance Ltd
07.2017 - 12.2021
MBA - Operations Management
Jaipur National University
05.2016 - 09.2017
Internal Control and Operations
Janalakshmi Financial Services Ltd
11.2013 - 07.2017
Bachelor of Arts - Political Science
University of Rajasthan
06.2009 - 05.2011
Diploma - Computer Science
Birla Technical Training Institute
10.2003 - 05.2006
Agarwal Senior Secondary School