Hemant Verma

• Completed onboarding and training for blended support processes.
• Developed strong understanding of application workflows, user handling scenarios, and issue resolution processes.
• Gained exposure to ticketing systems, defect tracking concepts, and SLA-based issue management.
• Practiced identifying user issues, reproducing scenarios, and documenting observations clearly—aligning with manual testing fundamentals.
• Utilized bench period to self-learn Software Testing concepts (STLC, SDLC, test case writing, bug reporting).
• Maintained readiness for project deployment while enhancing analytical and problem-solving skills.

Project: E-Commerce Web Application (Crush & Craft)

Domain: Retail / E-commerce

• Tested end-to-end user flows including login, product browsing, cart, and payment modules
• Validated order processing workflow including vendor allocation and inventory tracking
• Performed functional, regression, and integration testing across modules
• Executed API testing using Postman for order and user-related services
• Identified and logged defects using JIRA and collaborated with developers for resolution
• Verified UI/UX consistency and cross-browser compatibility

Project - PeaBody (UK-Based)

Domain - Housing

• Performed end-to-end manual testing across modules including Case Creation, IDAM, Self-Service, and FRA (Fire Risk Assessment).
• Designed and executed detailed test cases, test scenarios, and test plans based on business requirements and user stories.
• Conducted functional, regression, and system testing to ensure application quality and stability.
• Identified, logged, and tracked defects using defect management tools, ensuring timely resolution in collaboration with developers.
• Performed API testing using Postman, validating request/response, authentication, and error handling.
• Actively participated in Agile/Scrum ceremonies including sprint planning, daily stand-ups, and retrospectives.
• Prepared test reports, test estimations, and daily status updates for stakeholders.
• Collaborated with cross-functional teams to ensure requirement clarity and test coverage.
• Participated in UAT support and client demo sessions (Show & Tell) for feature validation and feedback.

Project - Video Moderation Tool

Responsibilities & Achievements:

• Reviewed large volumes of user-generated videos and keyframes to detect policy violations, ensuring compliance with content guidelines.
• Performed video trimming and annotation to remove or mark non-compliant segments, supporting AI model training and improving moderation accuracy.
• Took actions based on violation categories (e.g., reject, restrict, or approve videos) in alignment with company policies.Collaborated in defining and refining policy guidelines by providing actionable feedback on edge cases.
• Suggested and implemented **tool enhancements** that improved workflow efficiency for moderation tasks.
• Contributed to **policy improvements**, with several suggestions successfully adopted by the product team.
• Ensured high-quality video review with strong attention to detail and accuracy in decision-making.

- Reviewing videos uploaded by users on Youtube for possible spam, objectionable content user flag and copyright information.
- Prior to manual review, videos would get pre-screened by automated capability called smart queue.
- Thorough examination of User account.
- Approve/Decline or redirect videos to appropriate queue.
Key Responsibilities :-
-Work allocation, work flow monitoring, Turn around Time(TAT) calculation.
-Mentoring new associates.
-Observe new trends, drawback or any issue in tool and provide regular update to senior leadership
-Researching and Decommissioning high risk accounts which are created to promote terrorism,
tracking pedophiles and suicidal ideation on Youtube which poses risk to users and reporting same to government authorities