Summary

Overview

Work History

Education

Skills

Languages

Affiliations

HOBBIES

Timeline

HEMANT YADAV

New Delhi

Summary

Dedicated Customer Support Executive with proven skills in technical troubleshooting and effective communication, with 2 year of experience. Adept at developing knowledge base articles and mentoring team members to enhance service delivery.

Experienced, with strong attention to detail, and can excel under pressure. Significant accomplishments in punctuality and increased customer satisfaction. Adaptable, patient, skilled at resolving conflicts, effective verbal communication, and excellent time management skills.

Skilled at using customer feedback in customer service processes to improve customer satisfaction rates.

Respond to Level 2 supervisor inbound calls, addressing customer inquiries, concerns, and complaints in a timely and professional manner.

Create support tickets for complex issues, and follow up with customers until their inquiries are fully resolved.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods and tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.

Utilize chat support tools to analyze and resolve issues efficiently, ensuring minimal customer wait times, and a smooth experience.

Follow communication procedures, guidelines, and policies.

Overview

years of professional experience

Work History

Customer Support Executive

IENERGIZER

NOIDA

05.2025 - Current

Assisted customers with inquiries through multiple communication channels.
Educated customers on product features and usage guidelines.
Developed knowledge base articles to improve support efficiency.
Mentored new team members on best practices in customer service.
Analyzed customer feedback to enhance service delivery processes.
Participated in team meetings to discuss service improvements and strategies.
Resolved customer issues in a timely manner.
Answered customer inquiries via phone, email, and chat.
Provided detailed information about products and services.
Collaborated with colleagues to resolve complex customer queries.
Provided support during peak periods of activity.
Performed troubleshooting on technical problems.
Managed customer accounts using CRM software tools.
Resolved customer complaints professionally and efficiently.

Business Development Intern

HEIGHTS INC

New Delhi

07.2023 - 05.2025

Supported team in researching potential business opportunities and market trends.
Coordinated communications between departments to streamline project workflows.
Engaged with clients to gather feedback and identify needs for services offered.
Conducted competitor analysis to inform strategic planning and business development efforts.
Contributed to brainstorming sessions for new marketing strategies and promotional campaigns.
Maintained documentation of meetings, notes, and project updates for team reference.
Developed and implemented marketing plans to increase sales.

Education

BBA -

JECRC UNIVERSITY

JAIPUR

08-2020

Some College (No Degree) - Secondary Education

YOUNG SCHOLARS' SR.SEC. ACADEMY

SHIKOHABAD

04-2016

High School Diploma -

SUDITI GLOBAL ACADEMY

ETAWAH

04-2013

Skills

Customer service
Technical troubleshooting
Knowledge base development
Effective communication
Client engagement

Problem solving
MS office
Data evaluation
Inbound and outbound calling

Languages

Hindi

First Language

English

Intermediate (B1)