Hemanta Nath

• Drafted instructional content for e-learning courses applying instructional design methodologies and strategies.
• Collaborate with subject matter experts to ensure accuracy and relevance of instructional content.
• Consulted the Stakeholders, Client and Subject Matter Experts throughout the project development life cycle for bottlenecks.
• Software simulations, storyboarding, and developing video-based courses, planning instructional design and writing content for digital and classroom purposes, including activities, assessment, and facilitator guides.
• Create a variety of learning materials, including e-learning courses, instructor-led training, job aids, and other learning resources including gamification of content.
• Need based Localization of Global Training content for different Indian audiences.
• Design and develop micro and Nano learning contents for newly launched products.
• Manage multiple instructional design projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Program management and Delivery of Behavioral/Sales/Soft skills training programs up to Middle Management.
• Create post training effectiveness reports which include diagnosis, business impact and recommendations to leaders and trainers.
• Analyze training needs to develop new training programs or modify and improve existing Programs. Evaluate trainers' performance and the effectiveness of training programs, providing recommendation for improvement.
• Identify gaps in performance of sales team and design, develop & implement necessary remedial training programs.
• Monitor trainers' performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn.

• Drafted instructional content for e-learning courses applying instructional design methodologies and strategies.
• Collaborate with subject matter experts to ensure accuracy and relevance of instructional content.
• Consulted the Stakeholders, Client and Subject Matter Experts throughout the project development life cycle for bottlenecks.
• Software simulations, storyboarding, and developing video-based courses, planning instructional design and writing content for digital and classroom purposes, including activities, assessment, and facilitator guides.
• Create a variety of learning materials, including e-learning courses, instructor-led training, job aids, and other learning resources including gamification of content.
• Need based Localization of Global Training content for different Indian audiences.
• Design and develop micro and Nano learning contents for newly launched products.
• Manage multiple instructional design projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Program management and Delivery of Behavioral/Sales/Soft skills training programs up to Middle Management.
• Create post training effectiveness reports which include diagnosis, business impact and recommendations to leaders and trainers.
• Analyze training needs to develop new training programs or modify and improve existing Programs.
• Evaluate trainers’ performance and the effectiveness of training programs, providing recommendation for improvement.
• Identify gaps in performance of sales team and design, develop & implement necessary remedial training programs.
• Monitor trainers’ performance to verify training is conducted as outlined in approved training materials and in a manner that motivates personnel to learn.

• Localize Global training content as per Indian audience for different products and processes.
• Content development for Learning Management System
• Training need analysis and design and develop strategic learning contents for Instructor-Led training and virtual training.
• Design, Develop, implement and evaluate training contents of all monthly training interventions.
• Design, develop, implement and evaluate soft skill training contents.
• Localize/Develop sales training modules for mid-level sales managers.
• Worked with SMEs and Graphic Designers to create various in house e-learning training contents.
• Create/design monthly newsletter.
• Develop behavioral and team building content for mid-level managers.
• Worked with marketing team to create different instructional product videos.

• Localize Global training content as per Indian audience for different products and processes.
• Content development for Learning Management System
• Training need analysis and design and develop strategic learning contents for Instructor-Led training and virtual training.
• Design, Develop, implement and evaluate training contents of all monthly training interventions.
• Design, develop, implement and evaluate soft skill training contents.
• Localize/Develop sales training modules for mid-level sales managers.
• Worked with SMEs and Graphic Designers to create visual/animated training contents.
• Create/design monthly newsletter.
• Develop behavioral and team building content for mid-level managers.
• Worked with marketing team to create different instructional product videos.

• Developed English Communication Training contents for College students.
• Created coaching and practice materials for students to improve communication skills.
• Taught introductory communication classes to impart fundamental theories and practices in communication.
• Trained students to remove mother tongue influences and Indianism.
• Educated students about role of communication in sales and marketing.
• Interview Skills and mock interviews.

• Designed and developed instructor-led, virtual instructor-led and e-learning curriculum materials including facilitator guide, participant guide, activities and assessment for new employee orientation/ new hire induction/ sales capability programs and corporate training needs.
• Collaborated with project managers/subject matter experts/stake holders to design and develop learning materials/content for ILT based programs, on-the-job and field training interventions, product presentation decks and sales/elevator pitch for new product launches.
• Created visual based training content.
• Certified Assessor for Nokia Academy Bronze Level Curriculum.
• Certified Assessor for Nokia Academy Silver Level Curriculum.
• Certified Assessor for Nokia Academy Gold Level Curriculum.
• Undertook the assignment of certifying the entire Field Force Team of Nokia under the GTCP (Global Training Certification Programme): FF ASMs, Trainers, Sales Promoters and Solution Specialists.
• Coordination with Regional Agency for different training interventions across the locations.
• Coordination with HO

• Delivered classroom training programs such as product training, new hire induction training, process training, soft skills training.
• Designed and delivered curricula and learning materials to increase comprehension and enhance leaner’s performance.

Assignment 1:

• Design, develop and implement Instructor-Led training contents
• Train the trainer
• TNA (Training Need Analysis)
• Design and develop contents for need based training programs
• Organize, Conduct & Manage training sessions for Team Leaders, and other supervisors for organizational behavior, Leadership development, Time management and Stress management etc.
• Create Training MIS
• Training Attrition Analysis
• Organize and conduct retraining for competency enhancement

Assignment 2: Quality Assurance:

• Evaluating calls via call monitoring and call barging in order to improve quality
• Designing CAP (Corrective action plan)
• Call calibration
• Conducting training with the team leaders and trainers for performance enhancement
• Ensuring proper updates with the agents with respect to quality parameters
• Coordination with the Quality Assurance executives and Team Leaders to improve quality

Assignment 3: HR management:

• Recruitment of supervisors and managers
• Audit check on Attendance
• Leave Management
• Attrition Analysis and Attrition management
• Performance Appraisal through 360 degree feedback
• Succession planning.

• Neutralization of pronunciation (V & A).
• Communication skill.
• Language and grammar.
• Basic concept of ITeS, BPO and Call center.
• Customer care skills.
• Telephone etiquette.
• Interview skills.
• Personality development & Grooming.
• Corporate culture and organizational behavior.
• Call center technology.
• Soft skills.

• Worked for the US based client Chase Manhattan Bank USA.
• Process: Chase Manhattan Bank Credit cards.
• Inbound customer service for CMB Auto Finance.
• Processing of Credit card requisition and auto finance requisition.