HEMANT BHATT
Sales, Marketing & Business Development
Ghaziabad
Summary
Results-oriented sales professional with more than 10 years of experience. Highly skilled at creating new relationships and maintaining strong customer relations to generate repeat business. In-depth knowledge of effective sales strategies. Goal & team-oriented with strong leadership skills and a commitment to team quotas.
KEY COMPETENCIES
Business Development ,Strategic Alliances, Customer Success Management,Negotiation ,Team Management,P&L Management,MS Office, GTM Strategy, Vendor Management, Optimize Customer Lifecycle, Critical Thinking, Sales Operations,Digital Marketing
Overview
11
11
years of professional experience
Work History
Head of Sales & Business Development
Koncept Holiday
New Delhi
05.2022 - Current
- Managed sales and business development initiatives assuming final accountability to achieve sales, collection, market share and profitability targets
- Managed the entire P/L & Operations for North Region; Leading a team of 6 delivering a growth of 3x in B2B sales for international sector & 4x in Domestic sector via Up-sell and Cross sell
- Actively involved in evolving market segmentation and devising deeper market penetration strategies.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Defined regional sales strategies, developing and revising annual and quarterly sales plans for review by organizational leadership.
- Managed sales promotions and marketing strategies on major social media sites.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Evaluated market data to develop and create business strategies and marketing plans.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Improved website visibility through development and implementation of SEO strategies.
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience.
Senior Territory Manager
FabHotels
Gurgaon
02.2020 - 04.2022
- Managed P/L & Operations of West Region with a team of 25 (TSM's, ASM's, KAM's) ensuring B2B sales contributing positive gross margins and achieving targeted occupancy through upselling / cross-selling
- Instrumental in scaling corporate business from 0 to >8 cr M-o-M with a base of 18+ Enterprise accounts during Covid; Played vital role in setting “quarantine business” with Corporates
- Established strategic alliances & Corporate partnerships with Corporates of West Region; Responsible for setting up GTM Strategy that helped add NET 350+ sellable rooms in first month
- Responsible for defining the KPI's for the reportees; Conducted Daily Reviews for achievement of targets
- Introduced existing and new customers to FabHotel new SaaS product (TravelPlus - https://www.travelplusapp.com/) and helped move their existing offline operations to new platform
- Actively involved in contracting & price negotiation; Built and drove sustainable B2B/ B2C sales channel
- Responsible for streamlining the Account Receivables and Achieving the DSO Targets; Responsible for consistent Monthly Delivery with a High Mix Score and a special focus on New Account onboarding
- Prepared client & market mapping reports; Planning and forecasting monthly region sales & cashflow.
Sales Manager
OYO Rooms
New Delhi
02.2019 - 01.2020
- Responsible for Revenue maximization on Regional as well as National targets; Generated total business of 30 Lacs for Room Revenue in October and November'19; Overachieved the target by ~ 150% m-o-m.
- Among Top 30 performers PAN India; Led trainings/guidance sessions for new joiners.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Responsible for TA/Client escalation management; Interacted with Enterprise Travel Agents (TAs) and educated them about schemes & benefits of association with OYO.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Assistant Manager-Business Development
IRCTC
New Delhi
05.2016 - 02.2019
- Handled a team of 5 executives responsible for Domestic, International and LTC tour packages; Achieved Rs23 Cr (against target of Rs 2.5 Cr) from Air Ticketing & Tour Packages in 2017-18
- Following up on new business opportunities & setting up meetings; Communicating new product developments to prospective clients
- Liaison with different departments handling Operations, Accounts & Product development of packages.
- Continually maintained and improved company's reputation and positive image in markets served.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Senior Executive MTOL
Muthoot Fincorp Ltd
New Delhi
12.2014 - 05.2016
- Responsible for flight ticket and hotel booking, sales of tour packages for outbound travels
- Providing training to MFL branches about the travel products sold by MTOL department
- Handled a team of 8 executives serving 308 MFL branches; Achieved target of Rs 6.5 Cr in 2015-16;
- Awarded as the best supporting staff of MTOL for achieving targets in 2 consecutive quarters.
Co Founder
Best Travel Trips
Ghaziabad
12.2012 - 11.2014
- Generated revenue of ~ INR 1 cr in two years of business operations while serving ~800 clients.
- Involved in preparation and presentation of business pitch to clients; Successfully achieved target of serving more than 200 pax within 6 months of business inception.
- Coordinated ticketing as well as ground handling agents; Developed relations with vendors and hotel groups for Business Development; Signed 28 agents at both domestic and international level.
- Tied-up with local vendors for hotel, accommodation, transportation etc; Empaneled more than 38 hotels in different destinations at domestic level.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Education
Post Graduate Diploma - Management
IITTM
New, Delhi 05.2011 - 06.2013
B Sc - Hotel Management
IHM
Gwalior 06.2007 - 05.2010
Timeline
Head of Sales & Business Development
Koncept Holiday
05.2022 - Current
Senior Territory Manager
FabHotels
02.2020 - 04.2022
Sales Manager
OYO Rooms
02.2019 - 01.2020
Assistant Manager-Business Development
IRCTC
05.2016 - 02.2019
Senior Executive MTOL
Muthoot Fincorp Ltd
12.2014 - 05.2016
Co Founder
Best Travel Trips
12.2012 - 11.2014
Post Graduate Diploma - Management
IITTM
05.2011 - 06.2013
B Sc - Hotel Management
IHM
06.2007 - 05.2010
Skills
Business development and planning
Sales processes
Strategic planning
Solution selling
Marketing strategy
Sales operation
Account management
Understanding of business functions
Business management and development
Sales strategy development