Hemanth HG

• Data Analyst in Litigation Research of Apple Legal team in Wipro following agile methodology and also daily operation for Apple legal process's data management system.I have over 1+ year of experience in Snowflake.
• worked as a Data Analyst in Data Ingestion for legal litigation related to Apple products.
• Helped team in migrating data from Teradata to snowflake by validating the data in different aspects.
• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Service.
• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
• Performing analysis in Data preparation, Data Ingestion, Data Manipulation and Data Cleaning for new Litigation cases against Apple Products.

• DevOps in Continuous Configuration and Continuous Monitoring(CC & CM) using Nagios & Ansible.
• Ability to lead in transitioning the projects on Nagios monitoring tool and Experience in implementing Nagios core and NagiosXI in different projects
• Proficient in the installation and configuration of the NagiosXI monitoring tool.
• Enable monitoring for Nagios infrastructure and integrating alerts with ticketing systems to maintain minimal service outages.
• Working knowledge of migration from NagiosCore to NagiosXI checks along with upgradation of NagiosXI version to the latest version.
• Knowledge of agile methodologies. Understanding of Project life cycle activities on development and maintenance projects, Basics of business domain to understand the business requirements.
• Analytical abilities, Strong Technical Skills, Good communication skills and Good understanding of the technology and domain.
• Basic Knowledge of Resolve automation Application.

• 2.6 years of experience in L2 Support /Production Support / Application Support.
• Experience in TERADATA DB and SQL. Also follows the Agile Methodology.
• Experience in analyzing performance issues on LINUX/UNIX.
• Campaign Management support for Data Analyst and maintaining the Tables/View in Production Environment from Analysts.
• Provided support and trouble shooting for Batch monitoring using Control-M and failures to meet SLA.
• Works on problems of minimal scope where analysis of situation or data requires a review of identifiable factors. Following standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

• Escalation Management Support and business improvement actions.
• Provide technical assistance and L1 support related to business Process, apps, Connectivity and other infrastructure for:

1. New Jio point setup, Training and Operationalization.

2. Regular ongoing support to issue reported by JC and JP And Transactional Process Support i.e. To show how the process works Such as Retailer on-boarding, customer On-boarding, POS, Employee Onboarding etc.

• Design and support development of Software Modules for Projects.
• Developed technical platform for global client-to-vendor connectivity,Maintained and debugged applications.