HEMANTH KUMAR
TEAM LEADER
CHENNAI
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Team Leader
YESBANK
CHENNAI
11.2017 - 11.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Team Leader
TECH MAHINDRA
CHENNAI
01.2013 - 07.2015
- Implemented new working processes to deliver multiple improvements.
- Cross-trained and provided backup support for organizational leadership.
- Supported office business development and customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Education
B COM - Computers
Vinayaka Missions
Salem 03.2008 - 06.2013
Skills
- Client Service
Timeline
Team Leader
YESBANK
11.2017 - 11.2021
Team Leader
TECH MAHINDRA
01.2013 - 07.2015
B COM - Computers
Vinayaka Missions
03.2008 - 06.2013
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