Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hemanth Kumar

Summary

  • Committed to utilizing my skills to further the mission of a company. Dynamic Executive with six years of experience helping organizations reach their full potential.
  • Adept in making key decisions and working with other professionals to achieve goals and solve problems.

Overview

11
11
years of professional experience

Work History

Associate

Ivy Comptech
Hyderabad
08.2017 - Current
  • Processing and disputing credit card charge backs and inquiries to recover funds - including investigations of charge backs and communications with external partners
  • Perform the required KYC screenings on customers documenting the information obtained on the clients as required by global KYC procedure.
  • Report on Fraudulent vs Service related charge backs, actions taken and results obtained
  • Work with clients to collect and document information that may be used in resolving outstanding disputes.
  • Worked well independently and on a team to solve problems.
  • Ensure data and documents are entered (scanned and archived) into systems properly

Executive – Technical Support

Ample Technologies Pvt. Ltd
Hyderabad
10.2015 - 11.2016
  • Technical Troubleshooting of i Phone /Mac that is related to software.
  • Running complete diagnostics of Apple Products.
  • Organized and prioritized work to complete assignments in a timely, efficient manner.

League Manager – LM

Sports195 Pvt. Ltd.
Hyderabad
06.2014 - 12.2014
  • Put up live game information on website namely, Basketball, Rugby etc.
  • Conducted research, gathered information from multiple sources and presented results.
  • Maintained energy and enthusiasm in fast-paced environment.

Education

B. Tech

(Aurora’s Scientific & Technological Institute)
Hyderabad
06.2014

Intermediate

Narayana Junior College
Hyderabad
06.2008

Secondary Education

Amaravathi Talent High School
Hyderabad
06.2007

Skills

  • Customer Service Orientation
  • Adaptability
  • Effective Time management
  • Leadership

Languages

English, Hindi, Telugu
Native language
English
Upper intermediate
B2
Hindi
Intermediate
B1
Telugu
Upper intermediate
B2

Timeline

Associate

Ivy Comptech
08.2017 - Current

Executive – Technical Support

Ample Technologies Pvt. Ltd
10.2015 - 11.2016

League Manager – LM

Sports195 Pvt. Ltd.
06.2014 - 12.2014

B. Tech

(Aurora’s Scientific & Technological Institute)

Intermediate

Narayana Junior College

Secondary Education

Amaravathi Talent High School

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Hemanth Kumar