Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Disclaimer
Personal Information
Interests
playing cricket
Timeline
Generic
HEMANTH KUMAR R

HEMANTH KUMAR R

Assistant manager
Bangalore

Summary

To continue my career with an organization that will utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Professional management specialist ready to contribute to high-standard environment. Skilled in optimizing operations and ensuring seamless coordination across departments. Known for fostering team collaboration and consistently achieving results. Displays strong organizational and problem-solving skills.

Knowledgeable [Desired Position] with proven track record in managing operations and leading teams to achieve organizational goals. Successfully improved departmental efficiency and streamlined processes, resulting in enhanced productivity. Demonstrated expertise in team leadership and conflict resolution.

Overview

11
11
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Sr. Assistant manager

ACKO General Insurance
03.2022 - Current
  • Maintaining the day-today operations by updating the operational TL.
  • Working on process map and standardisation of the process.
  • Hiring the new staff for operations.
  • Working with stakeholders for different LOBS.
  • Maintaining claim book size and checking severity of the claim.
  • Bank reconciliation and registration book mapping.
  • Maintaining Team and TL- SLA, production, attrition rate under 10%(people management).
  • Making sure Work-life balance of the team.

Sr. Claims specialist

ACKO General Insurance
10.2018 - 03.2022
  • Automation in payment of micro claim (10k to 20k).
  • Implement two new process for mobiles and Electronics (large appliance).
  • Maintain Different lobs payments Register.
  • Reporting total fraud cases monthly wise.
  • Process improvement project.
  • Automation project on Mobile claims, electronics claims.
  • Involve in building new process.
  • Maintaining the team KPI and SLA.
  • Process training to new employee.
  • Analysis total data for further improvement in process, system and staff.

financial service manager

ICICI prudential life
11.2017 - 07.2018

claim processing executive/quality analyst

HGS
08.2014 - 08.2017
  • Quality analyst. (1st October 2015 to 7th august 2017)

Education

B.Sc -

Govt. Science College
01.2010 - 01.2013

PUC - undefined

Govt. PU College
01.2007 - 01.2010

SSLC - undefined

KTG High School
01.2006 - 01.2009

Skills

Store cleaning

Certification

Basic Computer, HACP, BALC

Accomplishments

  • Participation in debate competition in Inter-college.
  • Two time certificates in pulse polio camp in 2012 and 2013.
  • RNR award for recovery of payment from fraud customer (HGS).
  • Automation tools projects for making easy payment for emergency procedure code (HGS).
  • Process streamline project in Acko mobile claims and automation project for micro claims like delay to reach airport, accident while travelling from office/home to airport (Acko General Insurance).
  • Automation in payment of micro claim (10k to 20k).
  • Implement two new process for mobiles and Electronics (large appliance).

Disclaimer

I do hereby declare that the above information is true to the best of my knowledge.

Personal Information

  • Father's Name: Ramesh Chandra Giri
  • Date of Birth: 02/28/91
  • Nationality: Indian

Interests

Listen song and watching movies

playing cricket

In my free time i love to play cricket.

Timeline

Sr. Assistant manager

ACKO General Insurance
03.2022 - Current

Sr. Claims specialist

ACKO General Insurance
10.2018 - 03.2022

financial service manager

ICICI prudential life
11.2017 - 07.2018

claim processing executive/quality analyst

HGS
08.2014 - 08.2017

B.Sc -

Govt. Science College
01.2010 - 01.2013

PUC - undefined

Govt. PU College
01.2007 - 01.2010

SSLC - undefined

KTG High School
01.2006 - 01.2009
HEMANTH KUMAR RAssistant manager