HEMANTH KUMAR S
Bangalore
Summary
Merchant Onboarding, Vendor and Catalog Management Professional with 6+ years of insightful experience providing strategic leadership in uniquely challenging situations with reputed local & global clients. Having extensive knowledge of Supply Chain & E-Commerce operations.
Overview
8
8
years of professional experience
Work History
Merchant Onboarding and Catalog Management
TabSquare -Singapore
01.2020 - Current
- Complete menu creation for outlets at Singapore, Malaysia, Indonesia and Australia
- Worked on Kiosk menu creation and Smart Web for Texas, Old town, Pizza hut
- Creating new promos for outlets
- Creating CSS for each outlets
- Coordinate with customer and get restaurant menu and pictures in structured format
- Enter new Menu information, update existing Menu information into the product database
- Laise with Design team for timely roll out designs for new installations
- Coordinate with Tabsquare’s partner companies to get necessary information and update them on a timely manner for new installations
- Transcribe information accurately and in a timely manner
- Prepare Menu setup for Sales demos in coordination with the respective sales team members.
- End-to-end support from design to conceptualization; on-boarding & running promotions
- Devised & documented Standard Operating Procedures (SOP) on Zoho
- Regional coverage for ASEAN with focus on Singapore, Indonesia, Malaysia
- Performed in a high pressure and demanding environment meeting daily deadline
- Launched 100 projects for Google pay within 2 months
Quality Specialist II (Vendor Management and Catalog Operation)
Swiggy
01.2018 - 03.2020
- Execute the assigned work and monitor the health index of the restaurant, if required corrective actions are taken
- Manage escalations pertaining to live orders/ late delivered orders or misbehavior with the DEs
- Ensure that RCA is done for the incidents
- Running promotions, discounts, customization of items on specific dates
- Analyze the data received from MIS, identify issues of partners not getting orders, receiving less orders, complaints of customers for specific items etc
- And ensure resolution
- Aligning the partners on the process in the partner platform e.g
- Resetting passwords, timing change, past orders, invoices, transaction, requesting for financial statements etc
- Handled Online and Offline Process of Price Parity
- Train and educate restaurant partners regarding partner applications
- Quality check for all restaurants on Swiggy website - ensuring all items & their prices on the site are accurate and updated
- To respond and address issues initiated from the external and internal stakeholders
- Interacting and coordinating with vendors and Partners to help ensure a smooth data flow
- Participating in the identification and correction of catalog errors, Investigating Catalog related complaints and updating the price on inventory
- Management of Website Content is accurate up to date and categorization to provide the best in class content consumption experience to the customers
- Final review of content, images, and catalog data to achieve pre-defined quality standards
- Maintaining records of day-to-day work by updating trackers to reflect work done and periodic reporting to management
- Checking, updating an ensuring correct price at Item and cart level
- Quality Check of all restaurants on Swiggy website - ensuring all items & their prices (Including all variables) on the site are accurate and updated
- Conduct daily review meetings with Manager
- Actively seek feedback on the approach, quality and throughput of all work done.
RTE for Inbound and Chat Process
Swiggy
01.2017 - 01.2018
- Maintaining inbound and chat que, Generating reports hourly wise.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted available products and services to customers during service, account management and order calls.
- Mentored junior team members and managed employee relationships.
B2B (product) executive
Go Ibibo Pvt ltd
01.2016 - 01.2017
- Handled Inventory regarding bulk hotel bookings
- Handled Bulk Bus booking for Redbus Pilgrimages.
Education
B.com -
Vijaya College, Bangalore university
12th Std. -
Govt PU college, Department of Karnataka PU board
10th Std. -
Mahila Mandali, Karnataka state secondary examination education board
Skills
- Project Management
- Risk Management
- Process Excellence
- Stakeholder Management
- People Management
- Compliance
- Pricing & Competitive Intelligence
- Vendor & Catalog Management
Activities
- Represented college in Intercollege Volleball
- Represented college in Intercollege Badminton Match
Internship
Contemporary sales channel for new born bay gift products a live study in Bangalore,India
Skillsets
- Microsoft Office – Word, Excel, PowerPoint.
- Adobe Photoshop
Personal Information
Date of Birth: 08/26/92
Languages
English, Kannada, Hindi, Telugu
Hobbies and Interests
Cricket, Drawing, Trekking
Timeline
Merchant Onboarding and Catalog Management
TabSquare -Singapore
01.2020 - Current
Quality Specialist II (Vendor Management and Catalog Operation)
Swiggy
01.2018 - 03.2020
RTE for Inbound and Chat Process
Swiggy
01.2017 - 01.2018
B2B (product) executive
Go Ibibo Pvt ltd
01.2016 - 01.2017
B.com -
Vijaya College, Bangalore university
12th Std. -
Govt PU college, Department of Karnataka PU board
10th Std. -
Mahila Mandali, Karnataka state secondary examination education board
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