Hemanth Nayak

OMEGA HEALTHCARE

Bangalore

07.2013 - Current

Currently leading and driving the team in the AR vertical for Omega Healthcare, Bangalore
I manage end-to-end Process for 5 Team Lead’s and over 90 +users in both Day and Night shift
Some of my key responsibilities in this role is as below:
Served as a liaison between staff members and senior management personnel.
Managing Monthly / Quarterly call with Client and stakeholder’s on the team progress by creating and projecting the details on Power point.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Conducted regular performance reviews for employees to identify areas of improvement.
Coordinated with other departments to ensure smooth flow of operations.
Managed customer service inquiries and complaints in a timely manner.
Collaborated with management on developing strategic plans for achieving business goals.
Organized training sessions for new hires to familiarize them with the workplace environment.
Communicated regularly with customers to gain insights into their needs.
Delegated daily tasks to team members to optimize group productivity.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.