Hemanth Rao Kotha
Hyderabad
Summary
Technology transformation leader with 16+ years of experience driving global IT initiatives across infrastructure, enterprise mobility, and cloud services. Recognized for delivering complex, high-stakes migrations—including the seamless transition of 230,000 mobile devices at PepsiCo—with zero downtime. Skilled at aligning technical strategy with business goals, I lead globally distributed teams to modernize enterprise environments while ensuring operational resilience, compliance, and scalability. My approach blends deep technical expertise with strategic leadership, enabling organizations to achieve confident, secure, and efficient digital transformation. Microsoft Success story https://www.microsoft.com/en/customers/story/25526-pepsico-microsoft-intune
Overview
16
16
years of professional experience
8
8
Certifications
Work History
Deputy Director – EUC Mobility and MAC
PepsiCo
11.2023 - Current
- Migration of 220,000 enterprise mobile devices from Workspace ONE to Microsoft Intune, streamlining device management, enhancing compliance, and improving operational efficiency across global teams.
- Oversee the management of 220,000 enterprise mobile devices and hundreds of business-critical mobile applications used to perform essential daily operations across global teams, ensuring seamless performance, stringent security compliance, and operational resilience at scale.
- Lead globally distributed Architecture, Engineering, and Operations teams, aligning technical strategy with business goals, driving innovation across diverse regions.
- Act as global delivery lead, responsible for delivery of critical projects globally.
- Serve as escalation point for critical incidents across a 24/7 operational environment, delivering rapid resolutions and drove cross-team collaboration to tackle high-impact problems in a timely manner.
- Manage EUC Mobility, MAC engineering and Operation teams.
Associate Manager – EUC Mobility
PepsiCo
09.2019 - 11.2023
- Engineering and deployment of mobile hardware, software, Mobile Device Management tools such as AirWatch, Apple DEP.
- Participate and manage technical project review meetings to ensure technical designs meet the client's operational requirements and infrastructure/security standards.
- Develop a technology roadmap based on established client priorities to meet strategic engineering goals, such as Enterprise Architecture, Quality Assurance, Performance, Operations and Support.
- Collaborate with Mobility Services team to ensure all mobile devices are updated with the latest patches, profiles, and security standards to guarantee a secure mobile operating environment.
- Lead any new enterprise mobility initiative project from start to finish.
- Provide second level of support to resolve more complex problems involving infrastructure and client technology components.
- Work on Enterprise Mobility Migration and new features integration plans.
- Vendor Management.
Senior Consultant
EEC Services
06.2018 - 08.2019
- Implementation Consultant: Work remotely or On-Site to Implement Citrix Endpoint Management (Xenmobile) and Content Collaboration (Sharefile) Solution at Customer Datacenters.
- Requirement Analysis: Gather customer requirements for Enterprise Mobility Management and Content Collaboration. Gather information related to customers current Network and Infrastructure.
- Architect & Design: Work on preparing Architecture Visio Diagrams for customer environments. Prepare LLD (Low Level Design) and HLD (High Level Design) documents. Advise the business on mobility architecture and implement applications according to their requirements and making suggestions and adjustments to meet the future needs.
- Pre-Requisites Gathering: Prepare Pre-requisites sheets depending on the Architecture design and make sure all the prerequisites are ready before starting the deployment.
- Deployment & Quality Assurance: Responsible for deploying the Xenmobile and Sharefile solutions as per the Design provided and perform end user testing for Quality Assurance. Prepare End user documentation.
- Upgrades & Patching: Perform Xenmobile, Sharefile environment upgrades and Patching as needed.
- Migrations: Help customers with migration of Xenmobile and Sharefile environments from one datacenter to another data centers.
- Troubleshooting: Work on troubleshoot the issues raised during the implementation and post implementation phases.
- Infrastructure Assessment: Run the Infrastructure Assessment for of the existing Xenmobile and Sharefile customers and provide a report of the Assessment with recommendations to stabilize the environment.
- SOW: Prepare Statement of Work depending on customer requirements.
- Projects: Worked on deploying the Citrix Enterprise Mobility Management and Sharefile Solution at the customer sites
- Etihad Airways, UAE
- University Medical Center Groningen, Amsterdam
- Department of Finance, UAE
- Petroleum Development of Oman, Oman
- King Fahad Medical City, Saudi Arabia
- Brugg, Switzerland
Consultant
VMware Software India Pvt. Ltd
11.2017 - 06.2018
- Requirement Analysis: Work closely with Customers and VMware Pre-sales team to gather the customer’s unique business and technical requirements.
- Architecture Design: Review customer network design/topology and come up with an Airwatch Architecture design which best suits the customer requirements and make sure both the parties agree to the architecture design before deployment kick off.
- Pre-requisites Gathering: Prepare pre-requisites gathering sheets depending on the customer architecture design and make sure all the pre-requisites are in place before starting the deployment.
- Deployment: Implement VMware Airwatch solution as per the proposed design either by On-Site Visit or deploy remotely.
- Evaluation of Deployment: Carry on rounds of testing of the components deployed along with customer and make sure all the customer requirements as specified in deployment scoping document is achieved.
- Sign off Process: Run through Sign off process for the project and hand over to support team with all required documentations and initiate introduction meetings with customer and Support team for sign off.
- Troubleshooting: Learnt and Troubleshooted third party Applications/Services in customer environment for integration with Airwatch solution. Responsible for troubleshooting and resolving any issues that are raised during implementation and testing phase.
- Projects: Worked on deploying the VMware Enterprise Mobility Management Solution – Airwatch at below customer sites
- Pernod Ricard, India
- Vijaya Bank, India
- Indigo Airlines, India
- Dishman pharmaceuticals & chemicals ltd, India
Principal Systems Engineer
Citrix R & D India Pvt. Ltd
02.2012 - 10.2017
- Long term & Short term experience of on-site/off-site implementations working as process consultant, track lead and implementation consultant at various client locations in USA, Europe, UAE and ASIA.
- Develop architecture diagrams and documentations for Citrix XenMobile and its components.
- Work closely with the customer to understand the existing infrastructure and recommend solutions that may resolve the problem and also identify different components that may be required to solve the problem.
- Help Sales team, Partners and customer build Demo, POC, Pre-Production and Production environments of Citrix XenMobile
- Work with field teams in successful implementation and delivery of the solution to the customer. Involve in the Scoping of the deployment, Implementation strategy and phased approach of deployment of the solution. W
- Conducting regular system performance testing and validation of the product deployed.
- Validation and Testing of new Features and Patches.
- Help customers troubleshoot the issues related to Xenmobile and Sharefile. Follow up with customer for any unresolved/pending issues.
- Build In-house lab environments for testing purposes and closely stimulate the customer issues/environment locally for troubleshooting purposes. Internal lab environment includes installation of different versions of Windows servers, Linux servers, Active Directory/Domain Controllers, DNS, Certificate Authority, etc.
- Write online blogs and documents on Citrix XenMobile for configurations, new features, troubleshooting guides, etc. Blogs can be found here: https://www.citrix.com/blogs/author/hemanthrao2/
- Train and educate internal and Sales teams.
- Initiate weekly meeting with other teams like Product Management, Development, testing and marketing teams to make sure that all known customer issues were being addresses.
Solutions Engineer
Apere India Pvt. Ltd
06.2010 - 02.2012
- Understand customer Identity and Access Management requirements, pain points and come up with a solution to cater the customer’s complex environment.
- Work with customers to understand the initial requirements and deploy a POC/Demo in the customer's environment for the customer to evaluate the product.
- Test new builds, features and patches in-house before deploying it at customer environment.
- Remote and On-Site end to end deployment of Identity Management Solution at customer data centre.
- Install and maintain IAM environments to replicate closely with customer environment for QA and Support teams.
- Help customers in troubleshooting the issues.
- Training end-users and provide Pre/Post-Sales Support.
- Design, develop and implemented Single Sign-On (SSO), SAML and Provisioning connectors.
- Configure Authentication Servers like Active Directory, Radius, and Kerberos.
- Bug reporting and gather enhancement requests.
Education
Master of Science (M.S) - Advanced Engineering
Sheffield Hallam University
United Kingdom (U.K)Bachelor Degree - Electronics and Instrumentation Engineering
JNTU University
IndiaSkills
End-to-End Transformations & Migrations
Proven expertise in delivering complex global IT transformation and migration projects with zero downtime
Leadership & Team Management
Strong ability to lead and manage engineering, operations, and vendor teams across diverse geographies
Infrastructure & Security
Deep knowledge of Windows Servers, Linux Servers, Active Directory, Certificate Authority, firewalls, DNS, DMZ, virtualization, and Azure AD
Enterprise Mobility Management (EMM)
Hands-on experience with Microsoft Intune, Citrix XenMobile, VMware AirWatch, and JAMF for device, app, and content management
Solution Architecture & Deployment
Skilled in solution design, architecture, deployment, testing, and quality assurance for enterprise mobility solutions
Device Administration
Certification
ITIL V4 certified
STRENGTHS
- Highly organised and dedicated, with a positive attitude.
- Able to handle multi assignments under pressure.
- Thrive on working in a challenging environment.
Timeline
Deputy Director – EUC Mobility and MAC
PepsiCo
11.2023 - Current
Associate Manager – EUC Mobility
PepsiCo
09.2019 - 11.2023
Senior Consultant
EEC Services
06.2018 - 08.2019
Consultant
VMware Software India Pvt. Ltd
11.2017 - 06.2018
Principal Systems Engineer
Citrix R & D India Pvt. Ltd
02.2012 - 10.2017
Solutions Engineer
Apere India Pvt. Ltd
06.2010 - 02.2012
Bachelor Degree - Electronics and Instrumentation Engineering
JNTU University
Master of Science (M.S) - Advanced Engineering
Sheffield Hallam University