Hemanth S.
Process Excellence | Data Analysis | Operation Manager
Bangalore
Summary
Results-driven Operation Manager with experience in building and scaling businesses from 0 to 1 in fast-paced environments. Skilled in program execution, operations, strategy, P&L management, and Lean Six Sigma , with a strong focus on delivering measurable outcomes. Brings cross-functional expertise across product, business finance, enabling data-driven decisions and operational excellence. Proven ability to lead teams, solve complex problems, and drive impact through structured execution.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Manager Cluster Operation
Inamo
09.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Operations Manager
Inamo
07.2025 - 09.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Deputy Delivery Hub Manager
Zepto
04.2024 - 07.2025
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Conducted regular safety audits to ensure adherence to regulatory requirements and maintain a safe working environment.
Shift in-charge
Zepto
06.2023 - 04.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Completed the daily cycle count to maintain the accuracy of records.
- Completed the physical inventory count each week.
- Recorded the information, shortage, and discrepancy to keep records current and accurate.
DEO
Zepto
04.2022 - 04.2023
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Data Science And Artificial Intelligence Program - Data Science
E&ICT Academy
Roorkee, India 04.2001 -
Bachelor of Science - BSc
National Virtual University
Bengaluru, India 04.2001 -
No Degree - Commerce
Govt. Pre-University College
Mulki 04.2001 -
No Degree - High School
Government Pre-University College, Mulki (K.B.S.E)
Mulki 04.2001 -
Skills
- Leadership & Team Management: Proven ability to lead, motivate, and coach cross-functional teams, ensuring alignment with program goals and fostering a high-performance work environment
- Stakeholder Management & Communication: Strong verbal and written communication skills with experience managing stakeholders, conveying complex information clearly, and driving collaboration across teams
- Program & Project Management: Experienced in planning, executing, and monitoring programs end-to-end, ensuring timely delivery, resource optimization, and achievement of key objectives
- Problem Solving & Analytical Thinking: Skilled in identifying operational challenges, analyzing root causes, and implementing scalable, data-driven solutions
- Decision Making: Confident in making informed decisions under pressure, balancing business priorities and operational constraints
- Time Management & Prioritization: Ability to manage multiple programs simultaneously, prioritize effectively, and meet deadlines in fast-paced environments
- Process Improvement: Continuously identifies opportunities to improve processes, enhance efficiency, and drive operational excellence
- Positive Attitude & Ownership: Demonstrates a proactive mindset, strong ownership, and accountability in delivering results
Interests
Reading newspapers, Watching movies, Playing Outdoor Games, Learning new skills
Disclaimer
I hereby declare that the mentioned details are true to the best of my knowledge and belief.
Timeline
Manager Cluster Operation
Inamo
09.2025 - Current
Operations Manager
Inamo
07.2025 - 09.2025
Deputy Delivery Hub Manager
Zepto
04.2024 - 07.2025
Shift in-charge
Zepto
06.2023 - 04.2024
DEO
Zepto
04.2022 - 04.2023
Data Science And Artificial Intelligence Program - Data Science
E&ICT Academy
04.2001 -
Bachelor of Science - BSc
National Virtual University
04.2001 -
No Degree - Commerce
Govt. Pre-University College
04.2001 -
No Degree - High School
Government Pre-University College, Mulki (K.B.S.E)
04.2001 -