Hemanth Sai Krishna Gattu
Hyderabad
Summary
Operations associate with expertise in customer satisfaction enhancement through strategic communication and problem-solving. Achieved process optimization, reducing resolution times and ensuring compliance in document verification. Proficient in Microsoft Excel and active listening, contributing to operational efficiency and exceptional support in collaborative settings.
Overview
3
3
years of professional experience
Work History
Operations Associate
NIRA Finance
Bangalore
12.2022 - 03.2026
- Managed sensitive cases, enhancing customer satisfaction and operational efficiency.
- Delivered clear, empathetic communication via email, WhatsApp, and SMS to address queries.
- Handled loan closures, payment discrepancies, document verification, and CIBIL updates, ensuring accuracy and compliance.
- Collaborated with internal teams to resolve complex issues, aligning customer needs with operational solutions.
- Proactively identified process gaps and implemented improvements to reduce resolution times.
- Leveraged AI tools to streamline messaging and enhance support efficiency.
Education
B.Com - Vijayawada
Nalanda Degree College
Vijayawada03-2019
Board of Intermediate Education - Vijayawada
Narayana Jr College
Vijayawada03-2016
Skills
- Operations management
- Process optimization
- Document verification
- Problem solving
- Active listening
- Team collaboration
- Microsoft Excel
- Customer query resolution
- Email communication
- Attention to detail
Languages
- Telugu — Native / Bilingual proficiency
- Hindi — Full professional proficiency
- English — Professional working proficiency
Hobbies and Interests
- Learning new skills for productivity
- Exploring new languages
- Cooking for family and friends
Timeline
Operations Associate
NIRA Finance
12.2022 - 03.2026
B.Com - Vijayawada
Nalanda Degree College
Board of Intermediate Education - Vijayawada
Narayana Jr College