HEMANTH SENAPATI
Bangalore
Summary
Project Manager with 12+ years of experience leading IT projects across IT Infrastructure, Windows infrastructure and ServiceNow. Proven expertise in end-to-end project delivery, system integrations, and process automation, with strong skills in stakeholder management, risk control, and cross-functional team leadership. Adept at aligning technology initiatives with business goals to deliver scalable, secure, and high-performing solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Manager
DataCore Software Pvt Ltd
Bangalore, KA
12.2023 - 09.2025
- Planned and executed critical IT infrastructure projects including virtualization, storage modernization, network upgrades, and disaster recovery solutions, ensuring 100% on-time, within-budget delivery and 99.98% system availability.
- Developed comprehensive project plans covering scope, timelines, dependencies, and success metrics, aligning with business objectives and reducing planning cycle time by 20%.
- Managed cross-functional resources across IT, operations, finance, and vendors, optimizing capacity utilization and achieving 15% improvement in project resource efficiency.
- Served as the primary point of contact for stakeholders, driving clear communication, risk transparency, and achieving 95% stakeholder satisfaction scores in post-project reviews.
- Monitored risks, issues, and dependencies with proactive mitigation strategies, lowering unplanned outages by 25% and ensuring compliance with ITIL standards.
- Controlled project budgets of up to 5M, optimizing vendor contracts and licensing costs, delivering 12% cost savings without compromising quality.
- Oversaw quality assurance and governance, performing audits, testing, and compliance checks that ensured zero major audit findings and high readiness for ISO/ITIL reviews.
- Produced and maintained documentation (SoW, project charters, RACI matrices, lessons learned), ensuring clarity, traceability, and continuous knowledge transfer.
- Core Competencies: Project Planning & Execution | Resource Management | Stakeholder Communication | Risk & Budget Management | Data Center & Cloud Infrastructure | ITIL & PMP Practices
Technical Operations Manager
LTIMindtree
Bangalore, KA
05.2019 - 12.2023
- Defined high-level project scope, objectives, and success criteria for Windows Server support (patching, virtualization, HA setups, SQL support), ensuring 100% stakeholder approval and alignment with Microsoft program managers and client teams.
- Prepared Project Charter, WBS, and scope baseline across multi-pod teams (Networking, Storage & HA, Azure, Performance, UEX, D&D), reducing scope-related deviations by 20% and ensuring traceability through compliance matrices.
- Planned and executed project schedules using Gantt charts, burn-up/down metrics, and feature charts, improving on-time delivery by 18% and maintaining seamless coordination across pods.
- Developed and tracked project budgets with Clarity and MS Project, delivering infrastructure initiatives within ±5% variance and achieving measurable cost efficiency.
- Built and managed a Windows Server support team in an ODC environment, defining RACI ownership and optimizing resource allocation, which delivered 95% SLA compliance and 15% higher CSAT scores.
- Implemented risk, quality, and compliance management plans, ensuring GDPR and IT security adherence, which resulted in zero major audit findings across 4 years.
- Monitored project KPIs via SharePoint dashboards (resource utilization, schedule, budget, SLA performance), enabling proactive corrective actions and boosting system uptime to 99.9%.
- Facilitated project closure, acceptance, and knowledge transfer by delivering audit-ready SOPs, runbooks, and lessons learned, ensuring smooth BAU transition with zero post-handover escalations.
Senior Infrastructure Specialist
IQVIA
Bangalore, KA
06.2016 - 05.2019
- Delivered ServiceNow implementations (initiation, planning, execution, monitoring, closure) across multiple internal operations teams, achieving 95% on-time, within-budget delivery.
- Defined project scope, KPIs, and governance models with stakeholders, ensuring alignment to business objectives and maintaining 100% budget adherence.
- Directed project schedules and resources using Agile, Scrum, and Waterfall, improving delivery efficiency by 20% across multi-phase programs.
- Oversaw ServiceNow platform enhancements including CMDB, service catalog, workflows, and dashboards, improving user adoption rates by 30%.
- Monitored project progress using ServiceNow dashboards & BI tools, enabling leadership to take data-driven decisions and reduced escalation by 25%.
- Prepared governance documentation ensuring compliance with ITIL, ISO, and audit frameworks.
- Mentored and coached 15+ cross-functional team members while serving as the primary escalation point for critical issues, resolving 95% within SLA.
Senior Technical Officer
TESCO
Bangalore, KA
12.2012 - 06.2016
- Led incident management (L1/L2/L3 support) achieving 95% SLA compliance and reducing downtime by 18% YoY, directly supporting business continuity.
- Built and maintained Power BI dashboards & SLA reports, improving leadership decision-making efficiency by 30%.
- Coordinated with cross-functional teams in finance, HR, and supply chain, reducing escalation turnaround by 25%.
- Implemented ITIL-based problem management workflows, cutting repeat incidents by 20%.
- Supported project delivery by preparing requirement docs, test validations, and weekly risk trackers, ensuring on-time delivery of 90% of initiatives.
Education
Bachelor of Engineering - Electronics and Communication
K.S. Institute of Technology
08.2012
Skills
- IT Project Lifecycle Management (Initiation → Planning → Execution → Monitoring → Closure)
- Methodologies: Agile, Scrum, and Waterfall
- Project Scheduling & Resource Allocation
- Cost Control, Risk Assessment & Mitigation Strategies
- Change Management & Process Improvement
- Quality Assurance & Testing Coordination
- Project Documentation & Reporting
- Team Leadership & Stakeholder Engagement
- Recruitment & Team Development (supporting full-cycle recruitment, building high-performance culture)
- Customer Experience & Service Excellence (achieved NPS score of 85%)
- Tools & Platforms: ServiceNow, MS Project, JIRA, Confluence, Power BI
- IT Infrastructure, Hyper-V, VMware, Backup Solutions, Networking protocol, Disaster Recovery, AD, Azure
Certification
- PMP – StarAgile – Applied for exam August 2025
- ITIL v4 , Internal at LTIMindtree, IQVIA and TESCO
Timeline
Technical Manager
DataCore Software Pvt Ltd
12.2023 - 09.2025
Technical Operations Manager
LTIMindtree
05.2019 - 12.2023
Senior Infrastructure Specialist
IQVIA
06.2016 - 05.2019
Senior Technical Officer
TESCO
12.2012 - 06.2016
Bachelor of Engineering - Electronics and Communication
K.S. Institute of Technology