MITHUN KUMAR H

• Dynamic and results-driven transportation and logistics professional with over 3 years of experience managing diverse booking operations, including Business-to-Business (B2B), Business-to-Consumer (B2C), Employee Transport Services (ETS), and Rent-A-Car (RAC) services. Proven track record in orchestrating large-scale events, such as the Rotary event in Bangalore, involving the coordination of over 1,000 cabs, ensuring seamless and efficient service delivery. Skilled in utilizing advanced routing software, real-time tracking systems, and robust scheduling tools to optimize operations and enhance customer satisfaction. Strong communicator with a commitment to operational excellence and a passion for delivering high-quality service.
• To associate with an organization that gives me a chance to prove my ability, knowledge and efficiency and enhance my skills. Looking for a challenging career in a good concern.

• Hired as Operations Associate (L2) and worked towards planning & onboarding of new vendors with effective price
• Contributing to the process by handing North and East region of India in providing seamless cab facility to all customers
• Enhanced the entire process of onboarding of new vendors to the system with price negotiating skills
• Working with key stakeholders & vendors to establish annual goals
• Handling a team of 10 associates and guide them to establish a good connection with vendors and track their performance.

• Handling a variety of booking types, including Business-to-Business (B2B), Business-to-Consumer (B2C), Employee Transport Services (ETS), and Rent-A-Car (RAC) bookings, involves managing diverse customer expectations and logistical challenges.

General Strategies for All Booking Types

Clear Communication:

• Pre-Booking: Provide comprehensive information about the services, including pricing, terms, conditions, and any limitations (e.g., AC temperature ranges).
• During Booking: Ensure all details are accurately captured, and confirm the booking with the customer.
• Post-Booking: Send reminders and updates to customers about their booking status and any changes.

Efficient Coordination:

• Use robust scheduling software to manage bookings and avoid overlaps or conflicts.
• Ensure all vehicles are well-maintained and ready to meet the demands of different booking types.

Customer Feedback and Follow-Up:

• Encourage customers to provide feedback after their ride.
• Use feedback to improve services and address any recurring issues.

Rent-A-Car (RAC) Bookings

Vehicle Availability:

• Maintain a diverse fleet of vehicles to meet different customer needs and preferences.
• Ensure all vehicles are regularly serviced and in top condition.

Flexible Options:

• Offer flexible rental terms, including short-term and long-term rentals, with clear pricing structures.
• Provide additional services such as GPS, child seats, and insurance options.

Clear Policies:

• Clearly communicate rental policies, including fuel policy, mileage limits, and damage coverage.
• Ensure customers understand the terms and conditions before confirming their booking.

Handling Issues and Special Requests

• Union Problems and Location Issues:
• Develop contingency plans for union disruptions or other location-specific issues.
• Communicate clearly with customers about any changes or alternative arrangements.
• Special Requests:
• Train drivers and support staff to handle special requests professionally.
• Ensure that all reasonable customer requests are accommodated within safety and operational limits.
• Managing B2B, B2C, ETS, and RAC bookings requires a comprehensive approach that balances efficient operations, clear communication, and customer satisfaction. By implementing tailored strategies for each booking type and maintaining flexibility and empathy in customer interactions, you can enhance service quality and build strong, lasting relationships with your customers.
• Handling a large-scale event like a Rotary event with over 1,000 cabs is a significant logistical achievement. Here’s a detailed breakdown of best practices and strategies for managing such a large operation efficiently.

• 1. Customer Service Management

Inquiries and Bookings: Efficient handling of customer inquiries and bookings through various channels (phone, email, social media, website).

• Customer Support: Providing 24/7 support to handle emergencies, cancellations, and changes in itineraries.
• 2. Technology and Automation
• Booking Systems: Use of advanced booking systems for flights, hotels, car rentals, and other services.
• CRM Software: Implementing Customer Relationship Management (CRM) software to manage customer data and interactions.
• Payment Systems: Secure and flexible payment processing systems.
• 3. Supplier and Partner Relations
• Negotiating Contracts: Establishing and maintaining relationships with airlines, hotels, tour operators, and other suppliers.
• Quality Control: Ensuring that suppliers meet quality standards and deliver as promised.
• 4. Marketing and Sales
• Digital Marketing: Utilizing SEO, social media, email marketing, and online advertising to attract customers.
• Sales Strategies: Developing and implementing sales strategies to boost bookings and customer retention.