Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hemanth Voruganti

Private
Hyderabad

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Customer Service Associate

Teleperformance SE
03.2024 - 08.2025
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Customer Service Associate

StarTek
01.2023 - 02.2024
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Education

High School Diploma -

Sri Chaitanya
Hyderabad, India

Bachelor of Technology - Information Technology

CMRTC
Hyderabad, India
04.2001 -

Skills

Customer support

Customer service

Team collaboration

Problem resolution

Complaint handling

Multitasking Abilities

Timeline

Customer Service Associate

Teleperformance SE
03.2024 - 08.2025

Customer Service Associate

StarTek
01.2023 - 02.2024

Bachelor of Technology - Information Technology

CMRTC
04.2001 -

High School Diploma -

Sri Chaitanya

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Hemanth VorugantiPrivate