HEMANTH V S
Summary
Dynamic site reliability engineer with extensive experience at Tech Mahindra Ltd., specializing in Dell EMC administration and incident management. Proficient in Datadog and ServiceNow, I excel in optimizing backup processes and enhancing system reliability. A proactive problem-solver, I effectively coordinate with teams to resolve high-severity outages, ensuring seamless operations.
Overview
9
9
years of professional experience
Work History
Software Engineer
Tech Mahindra LTD
08.2021 - Current
- Experienced in DELL EMC Networker and Avamar administration, including configuring and taking backups.
- Performed SQL and DB2 data restores as part of monthly data validation procedures.
- Executed weekly tape management activities across multiple global regions.
- Submitted CRQs for decommissioning Windows and Unix servers, and executed decommissioning tasks.
- Worked as an Incident Manager, facilitating the resolution of high-severity outages, and providing details to the audit team.
- Managed backup tape and disk utilization tickets for both Linux and Windows systems.
- Experienced in using Zabbix and SCOM monitoring tools, ensuring that agents report as healthy.
- Using the ticketing tool ServiceNow to get incidents and service requests.
- Experienced in using Datadog to deploy Windows and Linux servers.
MS Engineer
NTT India GDC Pvt LTD
02.2021 - 06.2021
- Created and modified SSL certification and SSL offload profiles from the server and client sides using the F5 Load Balancer.
- Monitored and scheduled failed backup jobs from Commvault and Data Protector.
- Monitoring and housekeeping of the file system on servers.
- Coordinated with vendors for server hardware failures until resolution.
- Monitoring the server through HP OVO.
Technical Support
IBM
02.2020 - 06.2020
- Provided application and server support, addressing server issues with SecureCRT.
- Managed server data backups, audit alerts, and file size alerts.
- Delivered on-call support to global clients.
Technical Support
Q CONNEQT BUSINESS SUPPORT
10.2018 - 01.2020
- Utilized a ticketing tool for incident and service request management.
- Handled first-level network troubleshooting.
- Served as the technical point of contact, managing incidents within the SLA.
- Installed Windows operating systems.
Data Center Engineer
Wipro
02.2016 - 05.2018
- Company Overview: Under payroll of Vayam info solution
- Served as the first point of contact for technical assistance via phone or email.
- Monitored disk and CPU utilization of servers.
- Managed network monitoring through NNMI and server monitoring through HP SiteScope.
- Handled incident management via HP Service Manager.
- Engaged with hardware vendors as a technical point of contact.
- Troubleshooting of Hardware and Operating System related issues.
- Handling server management through HP ILO.
- Experienced in troubleshooting first-level network issues.
- Experienced in monitoring storage systems and SAN switches.
- Under payroll of Vayam info solution
Education
B.COM - Computer Application
KERALA UNIVERSITY
01.2013
Higher Secondary -
BOARD OF HIGHER SECONDARY EDUCATION, KERALA
01.2009
SSLC -
KERALA STATE EDUCATION BOARD
01.2006
Skills
- Datadog
- SolarWinds
- EMC
- HP Service Manager
- ServiceNow
- CrowdStrike
- Scom
- Big Panda
- Terraform
- Zabbix
Timeline
Software Engineer
Tech Mahindra LTD
08.2021 - Current
MS Engineer
NTT India GDC Pvt LTD
02.2021 - 06.2021
Technical Support
IBM
02.2020 - 06.2020
Technical Support
Q CONNEQT BUSINESS SUPPORT
10.2018 - 01.2020
Data Center Engineer
Wipro
02.2016 - 05.2018
B.COM - Computer Application
KERALA UNIVERSITY
Higher Secondary -
BOARD OF HIGHER SECONDARY EDUCATION, KERALA
SSLC -
KERALA STATE EDUCATION BOARD
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