Hi, I’m
Hemant Hemchandra khanolkar
Customer service
Pimpri-Chinchwad,MH
Overview
12
years of professional experience
Work History
Senior Associate
10.2011 - 02.2015
Job overview
- Key Result Areas:
- Managing all aspects of IT Operations including Hardware (Server & Network) Management, Applications Management, Software Versions / Patches Management, Service Level Management, Compliance (Systems Operations), Back-up Management & Contingency Planning, IT Asset Management and IT Help Desk
- Contributing to strategies and execution roadmaps (for purchases, strict budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, asset management, incident management, audits, compliance & regulations, and vendor management)
- Participating in all on-going infrastructure initiatives including Software Currency, Hardware Technology Refreshes, Security Hardening / Patch Currency, and Enterprise Monitoring Process Improvements
- Monitoring warranty/AMC details to notify necessary contract renewals, service provider, contract review and re-negotiation, contract performance
- Analyzing & designing effective and clear technical solutions for infrastructure and enterprise application related projects
- Delivering constant support for installation & administration of various range of servers, applications, desktops, laptops & peripherals, database, and security
AXA Technologies Services Pvt. LtdPune, Maharashtra
Customer Service Lead
04.2007 - 02.2015
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Reduced average call handling time through efficient problem diagnosis and resolution techniques.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
With Max Mueller BhavanPune
System Administrator
04.2016 - 06.2019
Job overview
- Completed ITIL Certification
- German Language Certificate A2 Level, Resolving technical incidents occurring in systems
- Installation of technical solutions according to user requirements
- Communication with users
- Ensure proper operation of the technical solutions installed
- Setup of new workstations and systems
- User management with Active Directory
- Evaluation of new systems for purchase recommendations
- Ability to work using own initiative.
Associate
04.2007 - 10.2011
Education
University Of Pune
B.E from Civil
2003
IGNOU
PGCPM (Post Graduate Certificate from Project Management
CMS Computers Institutes
Diploma from Hardware And Networking
NIIT Institute Pune
Diploma from Software Technology
Skills
- System Administration
- Networking Operations
- Configuration & Troubleshooting
- Training & Development
- Technical Support
- Back-up Management
- Client Management
- IT Service Management
- Team Building & Leadership
- Hemant Khanolkar
- Khanolkarhemant@gmailcom
- 91
- 9049768644
- Goal-oriented professional targeting assignments in Project Management
- With an organization of high repute
- Location Preference: Pune
- Profile Summary
- A competent professional with 12 years of experience in IT Infrastructure
- Management, System Administration & Procurement
- Proficiency in end-to-end project management, IT solutions & supporting end users and developing technical staff to achieve the objectives
- Comprehensive experience in building, configuring machines and troubleshooting with the alignment of Business/Information Systems delivering technology-driven IT solutions using cutting edge technologies
- Shifted entire IT infrastructure from old office to new office in given timelines
- Successfully implemented VPN Environment in 11 New Branches across India
- Proficient in implementing IT policies, developing network infrastructure, enhancing systems / procedures in IT system operations entailing networking fundamentals and security
- Excellence in managing the complex network design, configuration, deployment, administration and troubleshooting complex security configuration
- Effective leader with excellent motivational skills to sustain growth momentum while motivating peak individual performances
- Highlights:
- Implemented Disaster Recovery at regular intervals
- Received Best Performer Award for quality work
- Previous Experience
- Jun’06 – Oct’06 with Tech Process Solutions Ltd, Mumbai as Software Engineer (Lead a team of 6 Members)
- Nov’05 – Jun’06 with Microland Ltd, Mumbai as Network Engineer (Client: Crisil Market Wire Ltd)
- Mar’04 – Nov’05 with CMS Computers Ltd, Mumbai
- Growth Path:
- Mar’04 – Apr’05 Desktop Engineer
- May’05 – Nov’05 Field Engineer
- Technical Skills
- Installing, configuring and troubleshooting the following:
- IBM compatible Intel based workstations (HP, ACER, DELL and Wipro) and Laptops
- Microsoft Windows 2003, Windows XP, Windows 2000 and Windows NT Workstation
- Applications like Citrix Clients, SAP, Microsoft Office and so on
- Network Problems
- I-Pass, VPN, RAS and Remote Monitoring Software
- IT Skills
- Operating Systems:
- Windows NT/2000/XP Windows NT/2000/XP, windows XP 32bit/64 bit, Windows server 2003 32bit/64 bit, Windows 2003/2008 Server, Microsoft Windows 2003 Server, Microsoft Windows 2000 Server and Professional, Microsoft Windows NT 40 Servers and Workstation, Microsoft Windows XP, Knowledge of Citrix Client
- Network Operation Systems: Hubs, Switches, Routers, Patch Panels IO’s
- Directory Services: Active Directory 2000/2003
- Security Solutions: MacAfee 70/80/85, Symantec antivirus 101, Trend Server Protect
- Remote Management Tools: Remote Desktop Connection, VNC, Damware
- Mail Client /Server: MS-Outlook 2000/2003, Exchange Server 2003 Standard & Enterprise Editions, Lotus Notes R5 & R6 Client
- Networking: Knowledge of Cisco Router, Switches, Installing Structural cabling & Wireless Network
- Directory Services: Knowledge of Microsoft Active Directory
- Academic Project
- Design of wastewater treatment plant
Windows administration
Desktop troubleshooting
IT documentation
Help desk software
Incident management
Vendor coordination
Technical troubleshooting
Hardware installation
LAN and WAN control
Parts inventory management
Permissions and Access control
Workstation maintenance
Virus protection
Accomplishments
- CMS Computers Tech Process Max Mueller
- Ltd., Mumbai Solutions Ltd., Bhavan, Pune Mumbai 2005 2005-2006 2006 2007-2015 2016-2019 Microland Ltd., AXA Technologies Mumbai Services Pvt
- Ltd., Pune.
Interests
Personal Details
, Date of Birth:,
, Languages Known: English, Hindi, Marathi & German
Address: Flat No. B-201, Windsor II, Mahindra Royale, Nehrunagar Road, Pimpri, Pune - 411018
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
System Administrator
With Max Mueller Bhavan
04.2016 - 06.2019
Senior Associate
10.2011 - 02.2015
Customer Service Lead
AXA Technologies Services Pvt. Ltd
04.2007 - 02.2015
Associate
04.2007 - 10.2011
University Of Pune
B.E from Civil
IGNOU
PGCPM (Post Graduate Certificate from Project Management
CMS Computers Institutes
Diploma from Hardware And Networking
NIIT Institute Pune
Diploma from Software Technology
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