Hemanth Gandhi muppalla
IT Support & Service Desk Associate
hyderabad
Summary
“I am a B.Tech student specializing in Data Science and Artificial Intelligence with a strong interest in IT support and customer service roles. I have completed internships in Python programming and data handling, which helped me build problem-solving, communication, and basic technical troubleshooting skills. I am reliable, quick to learn, and comfortable working in fast-paced environments where teamwork and professionalism are important.”
Overview
6
6
Certifications
3
3
Languages
Work History
Intern
Data Analyst
06.2025 - 10.2025
Data Analyst Intern – Unified Mentor Pvt. Ltd.
Jun 2025 – Oct 2025
- Completed a 4-month internship involving data cleaning, data handling, and basic analysis.
- Worked with spreadsheets and simple datasets to extract insights.
- Practiced presenting findings clearly and professionally.
- Recognized for being consistent, hardworking, and reliable during the internship.
Intern
Python Programming
06.2025 - 07.2025
Python Programming Intern – YBI Foundation
Jun 2025 – Jul 2025
- Completed a structured 6-week internship focused on Python programming.
- Gained hands-on experience in writing scripts, working with data, and solving basic programming problems.
- Learned how to use Python for small tasks, data manipulation, and simple automation.
- Followed daily tasks and project activities with consistency and professionalism.
Education
Bachelor of Science - Artificial Intelligence And Data Science
Icfai Tech School
Hyderabad, India 04.2001 -
Skills
Communication
Customer Handling & Problem Solving
Basic Computer Operations
Multitasking & Time Management
Professional Email & Chat Etiquette
Basic Networking (IP, DNS, LAN)
Remote Troubleshooting (Laptop/Desktop/Printers)
Basic Active Directory Knowledge
Ticketing Tools (ServiceNow/Remedy – basic exposure)
Basic Incident Management
Python Basics (from internship)
Data Handling & Documentation
Basic Excel (Data Entry, Cleaning)
Accomplishments
- Successfully completed two internships one in Python programming and another in data analysis gaining hands-on experience in basic technical and support tasks.
- Earned multiple beginner-level Microsoft Azure certifications, demonstrating continuous learning and dedication.
- Completed a self-paced MathWorks course with full marks, showcasing strong discipline and commitment.
- Developed an individual academic project focused on improving traffic management using simple AI-based simulation techniques.
- Recognized for being consistent, hardworking, and reliable during internship programs.
Additional Information
- Willing to work in rotational shifts and relocate if required.
- Able to join immediately after semester schedule.
- Quick learner with good adaptability to new tools and responsibilities.
Certification
Microsoft Azure AI Fundamentals Series
Reading Learning new tools Listening to music Problem-solving task
“Reading and learning new tools help me improve my communication and technical adaptability. I also enjoy listening to music to stay focused and solving problem-based tasks to strengthen my analytical thinking.”
Timeline
Intern
Data Analyst
06.2025 - 10.2025
Intern
Python Programming
06.2025 - 07.2025
Bachelor of Science - Artificial Intelligence And Data Science
Icfai Tech School
04.2001 -